Manu N Pillai
Edmondson Park
Summary
Results-driven Test Analyst with over 5 years’ experience in testing, quality assurance, and application support across complex technology environments. Skilled in manual and automated testing, defect tracking, and test planning with a strong focus on delivering high-quality, reliable technology solutions. Proven ability to collaborate with cross-functional teams, translate technical concepts for non-technical stakeholders, and ensure full traceability across the project lifecycle.
Overview
10
10
years of professional experience
Work History
Application Support & Test Analyst
NSW Education Standards Authority
12.2023 - Current
- Lead creation and execution of test plans, test cases, and test scripts for new features and enhancements.
- Perform manual testing to ensure system functionality, reliability, and compliance with requirements.
- Identify, log, and track defects; collaborate with developers to resolve issues promptly.
- Monitor application performance, troubleshoot issues, and provide technical support to end users.
- Maintain knowledge base articles and documentation for future reference.
- Participate in release readiness assessments and quality sign-offs.
Service Desk Analyst
NSW Education Standards Authority
04.2023 - 12.2023
- Supported testing of application updates, including test execution and defect reporting.
- Delivered 1st & 2nd level IT support, troubleshooting hardware, software, and network issues.
- Managed incident and request fulfilment through ServiceNow.
- Assisted in release cycles by validating fixes and enhancements before deployment.
Service Desk Analyst
Camden City Council
08.2021 - 03.2023
- Developed and executed test cases for system upgrades and new functionalities.
- Reported and tracked issues to closure in Jira and ServiceNow.
- Provided technical support across applications, AV systems, and conferencing solutions.
Service Desk Analyst
Herbert Smith Freehills
11.2019 - 06.2021
- Conducted functional testing of application enhancements.
- Logged, prioritised, and resolved defects in collaboration with development teams.
- Delivered first-line technical support and ensured SLAs were met.
Website Administrator
Bossco Auto
06.2015 - 04.2016
- Coordinated testing of e-commerce features and integration with ERP systems.
- Ensured accurate and up-to-date website content deployment.
Education
Master of Information Technology Studies (Advanced) -
University of Wollongong
NSW, NSW01.2015
Advanced Diploma of Business - Business Management
Sydney Metro College
NSW, NSW01.2019
Bachelor of Computer Science - undefined
M.G. University
01.2007
Skills
- Test Planning, Test Case Development & Execution
- Manual & Automated Testing Methodologies
- Defect Identification, Tracking & Resolution
- Requirements Traceability & Documentation
- Jira, Confluence, ServiceNow, ManageEngine
- Collaboration & Stakeholder Communication
- Agile & Waterfall Project Environments
Technical Skills
Languages: C++, C#.Net, HTML5, XML, CSS, JavaScript
Databases: SQL Server (2008–2016), MySQL
Testing & Tools: Jira, Confluence, ServiceNow, UiPath Studio, DBeaver
Platforms: Windows Server, Citrix, Azure, AWS
Collaboration Tools: MS SharePoint, Office 365, Google Docs
Design Tools: Adobe Photoshop, Dreamweaver, Flash, MS Visio
Certifications And Professional Memberships
- ACS Professional Year, Navitas Professional, NSW, Australia
- Associate Member, Australian Computer Society (ACS)
Timeline
Application Support & Test Analyst
NSW Education Standards Authority
12.2023 - Current
Service Desk Analyst
NSW Education Standards Authority
04.2023 - 12.2023
Service Desk Analyst
Camden City Council
08.2021 - 03.2023
Service Desk Analyst
Herbert Smith Freehills
11.2019 - 06.2021
Website Administrator
Bossco Auto
06.2015 - 04.2016
Advanced Diploma of Business - Business Management
Sydney Metro College
Bachelor of Computer Science - undefined
M.G. University
Master of Information Technology Studies (Advanced) -
University of Wollongong
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