Manuel Arellano
WEST PERTH,WA
Summary
Proven leader and effective communicator, adept at managing stock and optimizing operations, demonstrated during tenure at Pirate Life Perth. Excelled in culture development and MS Office proficiency, significantly enhancing team efficiency and customer satisfaction. Achieved notable inventory management success, ensuring operational excellence without exceeding budget constraints.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Bartender
Pirate Life Perth
11.2023 - 12.2024
- Enhanced customer satisfaction by providing personalized drink recommendations, and excellent service.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Streamlined bar operations by implementing efficient inventory management systems.
- Increased repeat business with exceptional interpersonal skills and rapport building.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Store person/Admin
Reece Plumbing Claremont
06.2023 - 11.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
- As a store person I must follow up quotes for clients and contact them by email of phone calls, as well receiving pick up orders.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Self-motivated, with a strong sense of personal responsibility.
Manager
Lums Wine Bar
06.2023 - 10.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Completed bar opening and closing procedures.
Retail Hospitality & Utility
Sodexo Remote Sites
01.2023 - 05.2023
- Increased customer satisfaction by implementing new hospitality strategies and streamlining service processes.
- Managed budgets and financial reports to ensure profitability and operational efficiency across all retail locations.
- Implemented inventory control systems, reducing waste and maximizing profitability across the organization.
- Created a positive work environment by fostering open communication channels between employees at all levels of the organization.
- Reduced equipment downtime by performing routine maintenance checks, identifying potential issues before they escalated.
- Promoted health and safety standards by adhering to company policies, reducing the risk of accidents or injuries.
- Contributed to inventory management by accurately tracking stock levels, preventing shortages or excess supply.
Assistant Manager
The Como Hotel, ALH Group
09.2022 - 12.2022
- Managed the fast-paced venue service and ensured the standards of the venue and the group
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed schedules for up to 20-30 employees per shift.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Supervisor & Manager
The Island Brew House
07.2021 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Monitored workshop work flow for over 50 employees.
- Accomplished multiple tasks within established timeframes.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Implemented drink prep procedures, significantly reducing wasted stock.
Senior Bartender
Furaibo Izakaya Bar
01.2020 - 10.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Duty Manager
Little Way
11.2019 - 02.2020
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bar Supervisor
Embargo Bar on The Point
11.2018 - 11.2019
- Completed bar opening and closing procedures.
- Handled cash accurately and prepared nightly deposits.
- Decreased waste, following strict recipes and drink measurement protocol.
- Checked ID cards and verified bar guests were of legal age.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Education
Advanced Diploma - Business Administration, Human Resources
AIEP Professional Institute of The University of Andres Bello
Valparaiso, Chile05.2016
12 Senior School -
Colegio Saint Thomas College
Paulino Alfonso, Cerro Mesilla Valparaiso12.2007
Skills
- Store Operations
- Recordkeeping and file management
- Work planning and prioritization
- Shift scheduling
- Managing stock
- Documentation Skills
- Culture development
- Outstanding communication skills
- MS Office proficiency
- KPI monitoring
- Data Entry Documentation
Certification
- Management Licensed Premises - 2018
- Gambling Assistant Compliance - 2023
- Responsible Service of Alcohol - 2017
Timeline
Senior Bartender
Pirate Life Perth
11.2023 - 12.2024
Store person/Admin
Reece Plumbing Claremont
06.2023 - 11.2023
Manager
Lums Wine Bar
06.2023 - 10.2023
Retail Hospitality & Utility
Sodexo Remote Sites
01.2023 - 05.2023
Assistant Manager
The Como Hotel, ALH Group
09.2022 - 12.2022
Supervisor & Manager
The Island Brew House
07.2021 - 09.2022
Senior Bartender
Furaibo Izakaya Bar
01.2020 - 10.2020
Duty Manager
Little Way
11.2019 - 02.2020
Bar Supervisor
Embargo Bar on The Point
11.2018 - 11.2019
Advanced Diploma - Business Administration, Human Resources
AIEP Professional Institute of The University of Andres Bello
12 Senior School -
Colegio Saint Thomas College
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