Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Manuel Kambos

Sydney,NSW

Summary

With over a decade of AdTech experience, including a transformative role at AdRoll, I excel in driving revenue growth and building high-performing teams. Renowned for a consultative sales approach and adept at leading through change, I've consistently exceeded goals in current and previous roles. My leadership is underpinned by strong strategic planning and stakeholder engagement skills.

Overview

14
14
years of professional experience

Work History

Senior Director, Customer Success

Rakuten Advertising
Sydney, NSW
10.2021 - Current
  • Led a team of 24 sales and client services staff in the affiliate marketing division, with a portfolio of enterprise Australian and international brands, including Cotton On, Bonds, Chemist Warehouse, Mosaic Brands, Petbarn, Baby Bunting, Nike, and JD Sports.
  • Took on existing agency offering and grew revenue by 55% in the first year.
  • Created and implemented a new GTM strategy for Rakuten's SaaS offering, soon to be rolled out to other global markets.
  • Coordinated with staff to develop and implement strategic marketing plans for clients.
  • Developed and maintained relationships with key personnel at all levels of client organisations, from day-to-day marketing contacts to C-suite.
  • Conducted research to identify market trends and opportunities for new business development.
  • Directed the day-to-day activities of account teams, including setting goals, monitoring progress, and providing feedback.
  • Analyzed customer needs and developed strategies to increase revenue potential.
  • Led team meetings, conducted training sessions and provided coaching on best practices related to new business and client growth.
  • Negotiated contracts with clients related to product or service delivery.

Director, Client Services

Rakuten Advertising
03.2017 - 10.2021
  • Led a team of 8 sales and client services staff in the programmatic advertising division, with a portfolio of enterprise Australian and international brands, including Travel Insurance Direct, Tiffany & Co, 2XU and Seafolly.
  • Developed strategic marketing plans for clients, including budgeting, timelines, creative briefs, and deliverables.
  • Created detailed reports summarizing campaign results and provided insights into areas needing improvement.
  • Negotiated contracts with clients related to product or service delivery.
  • Developed and maintained relationships with key personnel at all levels of client organisations, from day-to-day marketing contacts to C-suite.
  • Directed the day-to-day activities of account teams, including setting goals, monitoring progress, and providing feedback.

Account Management Team Lead, APAC

AdRoll
10.2015 - 12.2016
  • Grew AdRoll's existing business revenue quarter on quarter (QoQ), while challenging account managers to take on more than their core roles in a growing business.
  • Lead a team of 6 account managers, maintaining a high-performance culture, making decisions on hiring into the team, and performance management needs.
  • Coached team members on an ongoing basis, developing their sales, communication, and organizational skills to achieve individual and team goals.ls
  • Increased year on year revenue by 22%.
  • Nominated for B&T's 30 Under 30 award in the category of 'Specialist' for my work in building AdRoll Sydney's team, having joined as employee #3.
  • Achieved over 100% to quota in all but one quarter.
  • Built, trained, and tracked the launch process for all new clients, spanning from rep to rep handover to service level agreements and quarterly business reviews.

Account Manager

AdRoll
05.2014 - 10.2015
  • Grew a portfolio of new and existing business revenue, QoQ.
  • Lead AdRoll Sydney's effort to utilize offshore partner, MediaMint, in everyday AdOps functions – lead trainings, team meetings, and facilitated partnerships between account managers and AdOps members.
  • Trained all new account managers on sales techniques, product knowledge, and technical best practices.
  • Achieved over 100% to quota in every quarter, the only AU account manager to achieve this.
  • Finished with the second highest revenue and quota performance for AdRoll globally in 2015, among a team of over 75 account managers.

Team Leader

News Corp Australia
08.2012 - 05.2014
  • Lead & mentor a team of 12 Account Managers selling Print & Digital Advertising Solutions across the Automotive & Careers section of News Limited Publications to Small to Medium Businesses as well as large network agencies
  • Lead team members through periods of major change
  • Coached multiple reps to be promoted into Field Sales positions
  • Team Leader of the quarter in Q1, FY13

Outbound Sales Consultant & Account Manager

News Corp Australia
10.2010 - 08.2012
  • Achiever of the Quarter Q4, FY11 for achieving over 200% to target.
  • Innovator of the Quarter, Q3, FY12 (Body + Soul advertising campaign for a Nursing Training client)
  • Achiever of the Quarter in Q1 and Q2, FY12, (achieving over 150% to quota)
  • Achieved an average of 14% growth on portfolio in FY12

Education

Bachelor of Arts - HR and Sociology

University of New South Wales
01.2009

Skills

  • Expert in building high performing sales teams, with emphasis on new client acquisition and existing business growth
  • Understanding of key company objectives, what’s needed to achieve these and an ability to implement sound strategies
  • Ability to build trust and rapport with internal and external stakeholders, through excellent verbal and written communication skills
  • A strong, consultative sales approach after 14 years of experience in various MarTech roles across new business, account management and sales leadership
  • Very comfortable leading large and small teams alike I've been leading teams for 11 years now, and have been a second line manager for 5 years
  • Emphasis on coaching around strategic thought and the achievement of financial and operational business goals
  • Leading people through change

References

Available on request

Languages

Greek
Professional

Timeline

Senior Director, Customer Success

Rakuten Advertising
10.2021 - Current

Director, Client Services

Rakuten Advertising
03.2017 - 10.2021

Account Management Team Lead, APAC

AdRoll
10.2015 - 12.2016

Account Manager

AdRoll
05.2014 - 10.2015

Team Leader

News Corp Australia
08.2012 - 05.2014

Outbound Sales Consultant & Account Manager

News Corp Australia
10.2010 - 08.2012

Bachelor of Arts - HR and Sociology

University of New South Wales

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Manuel Kambos