Manuel Lessmann
Sydney,NSW
Summary
Ambitious retail and warehouse manager with solid history of success in sales and logistics operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 6 years of related experience and pursuing new professional challenges with room for advancement. Highly organized leader with good program management, social skills and team-building abilities focused on maximizing efficiency and performance.
Overview
5
5
years of professional experience
Work History
Hostel Manager
Fat Cat Backpackers Auckland
Sunnyvale 0612, Auckland
08.2021 - 01.2022
- Managed budgets and expenses and analyzed and interpreted financial information to monitor sales and profits.
- Oversaw reservations received from direct calls and provided room availability information to travel sites such as Hostelworld or Booking.com
- Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 4 employees and helped to resolve issues arising during shifts.
Inwards Goods Manager/Dispatch Coordinator
TheMetalCompany
Blenheim 7201, Marlborough
01.2020 - 03.2021
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Divided and sorted product shipments received using account information and shipping labels.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
- Maintained current forklift training and certification as required by company policies.
Customer Service Specialist
Sitel
Krefeld 47807, Northrhine Westfalia
06.2019 - 10.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
Assistant Retail Store Manager
REWE
Kamp-Lintfort 47475, Northrhine Westfalia
06.2016 - 06.2019
- Enhanced sales by implementing merchandising and promotional improvements.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Negotiated and worked with local vendors to keep costs low and build community relations.
- Reduced labor costs by assessing and improving staff training, developing engagement programs and improving processes.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized new stock for floor placement.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Education
Degree in Retail Management - Business Ecomomics
Mercator Professional School
Moers06.2019
High School Diploma -
UNESCO Gesamtschule
Kamp-Lintfort04.2016
Skills
- Highly motivated
- Quality Assurance
- Customer service focus
- Friendly and outgoing
- Problem solving strength
- Sound judgment
- Proficient in Inventory Management Systems
- Forklift license (OSH license)
- Financial administration
- Supervision and training
- Employee development
- Guest experiences
Timeline
Hostel Manager
Fat Cat Backpackers Auckland
08.2021 - 01.2022
Inwards Goods Manager/Dispatch Coordinator
TheMetalCompany
01.2020 - 03.2021
Customer Service Specialist
Sitel
06.2019 - 10.2019
Assistant Retail Store Manager
REWE
06.2016 - 06.2019
Degree in Retail Management - Business Ecomomics
Mercator Professional School
High School Diploma -
UNESCO Gesamtschule