Alina Bakirova
Senior Sales
Dubai,Dubai
Overview
15
15
years of professional experience
2
2
Languages
Work History
SENIOR SALES ASSOCIATE
LA PERLA
DUBAI
02.2022 - Current
- Welcome every Client and provide the best Client experience
- Ensure a high level of customer satisfaction through excellent sales service
- Advice Clients across the Brand and all product categories
- Assess customers' needs and provide assistance and information on product features
- Engage with clients to develop long-term relationships, leveraging different clientele tools, to foster Brand loyalty
- Assist in floor moves, merchandising and display maintenance
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Participate in store meetings and training seminars
- Maintain correspondence with a list of established clients and develop new clients
- Process all sales and collection of Customer Database (CRM) in an efficient manner in line with the company procedures and after sales policy.
SENIOR SALES ASSOCIATE
MAJID AL FUTTAIM GROUP (MAF)
DUBAI
04.2021 - 01.2022
- Welcome and serve the clients, always providing excellent in-store experience
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools
- Use active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
- Be proactively engaged in cross selling with all departments and maximize sales opportunity to achieve individual sales target and KPI
- Ensure you to be up-to-date knowing luxury fashion trends and competitors
- Deal effectively with customer complaints by liaising with the line manager when necessary
- Ensure and maintain the shop floor and visual display high standards, complying with company operational guidelines
- Contribute to ensure a high level of security and is attentive to prevent products thefts.
SENIOR SALES ASSOCIATE
RALPH LAUREN
DUBAI
06.2014 - 07.2020
- Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products
- Being in touch with clients and generating WOW bills through authentic and exceptional customer service
- Ensure the achievement and excess of individual and store goals, KPI, enhancing and developing the business
- Build and strength the relationships with customers, deal with different nationalities and personalities and always put the customers at ease
- Deal professionally with customer complaints and maintain professional grooming standards of the company.
SALES ASSOCIATE
MANGO BOUTIQUE
DUBAI
01.2010 - 01.2014
- Welcome and greet every customer in a warm and friendly manner and always deliver excellent customer service
- Identify customer needs through asking questions; confidently recommend appropriate products; recommend other product at every sale opportunity
- Building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty
- Achieve monthly target and KPIs
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
- Assist with inventory, including receiving and stocking merchandise
- Documents sales by creating or updating customer profile record
- Processing payments by totaling purchases, processing cash and store or other credit and debit cards.
SALES ASSOCIATE
BISHKEK PLAZA SHOPPING CENTER
BISHKEK
01.2009 - 01.2010
- Proficient in POS, Power Point, Word, excel, CRM and comfortable using online tools
- Excellent interaction and dealing skills with customers to determine and meet their merchandise requirements
- Fast learner, always developing and learning new skills and contributing them to the business to increase the sales
- Self-motivated, hardworking, team player, multilingual, creative, flexible, and problem solving
- Enthusiastic, positive, active listening skills, excellent time management and multitasking skills
- Professional cross selling and up selling skills
- WOWING customers with friendliness and outstanding service
- Able to take ownership of tasks and projects seeing them through to completion
- Organizational and multi-tasking skills ability to prioritize and effectively manage a large volume of requests
- Excellent Interpersonal & Communication Skills (flexibility adaptability very social)
- Actively maintaining awareness and understanding of high-end, premium and luxury goods.
Education
Bachelor's degree in finance and Credit - undefined
Institute of Social Development and Business
01.2010 - 1 2016
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High Time English Course
01.2007 - undefined
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Zh. Balasagyn Kyrgyz National University
01.2004 - 1 2007
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Kyrgyz republic secondary school
01.1994 - 1 2004
Skills
Proficient in POS, Power Point, Word, excel, CRM and comfortable using online toolsundefined
Driving License
1850225, 04/12/12, Dubai, UAE
Personal Information
- Nationality: Kyrgyz
- Marital Status: Single
- Visa Status: Employment
References
AVAILABLE UPON REQUEST
Timeline
SENIOR SALES ASSOCIATE
LA PERLA
02.2022 - Current
SENIOR SALES ASSOCIATE
MAJID AL FUTTAIM GROUP (MAF)
04.2021 - 01.2022
SENIOR SALES ASSOCIATE
RALPH LAUREN
06.2014 - 07.2020
SALES ASSOCIATE
MANGO BOUTIQUE
01.2010 - 01.2014
Bachelor's degree in finance and Credit - undefined
Institute of Social Development and Business
01.2010 - 1 2016
SALES ASSOCIATE
BISHKEK PLAZA SHOPPING CENTER
01.2009 - 01.2010
undefined
High Time English Course
01.2007 - undefined
undefined
Zh. Balasagyn Kyrgyz National University
01.2004 - 1 2007
undefined
Kyrgyz republic secondary school
01.1994 - 1 2004
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