Manuel Paul
Canberra,Australia
Summary
7 plus years of extensive Hospitality experience gained from Iconic luxury hotels of India and Australia. Highly attentive and passionate towards hospitality. Accomplished professional with a proven track record of expertly managing high-profile events, ensuring seamless execution and unparalleled success. Skilled in event planning, coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs with a proven track record of immaculate service. Reliable and resourceful, bringing creativity and organization to every project. Managed outlets/ events with great guest satisfaction and by meeting targets with cost effective approach . Emphasis given on self-education and to train, mentor colleagues and groom young professionals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Services Assistant Manager
Park Hyatt Canberra
11.2024 - Current
- To look after the events operation of this iconic hotel of Canberra
- To look after multiple events on a daily basis, while making sure there is quality maintained
- Created detailed reports on event activities for management review
- Monitored guest feedback to continuously improve services provided
- Provided excellent customer service by responding to inquiries in a timely manner
- Worked closely with clients to understand their vision, translating it into a successful event experience.
- Collaborated with vendors to secure high-quality products and services at competitive prices.
- Enabled successful execution of large-scale events by managing teams of support staff effectively.
- Reported broken equipment to manager for prompt replacement or repair.
- Collaborated effectively with internal teams to ensure successful outcomes
Event Services Assistant Manager
Park Hyatt Sydney
04.2023 - 10.2024
- Monitored guest feedback to continuously improve services provided
- Organized volunteers for various projects related to special events
- Facilitated smooth operations by providing technical support during live events
- Hosted the FIFA Woman's 2023 world cup, where in was the closing manager for the entire month for restaurant/bar/events
- Train and coach new employees
- Utilized effective communication techniques when interacting with clients
- Developed strong organizational skills while managing multiple tasks simultaneously
- Managed and motivated employees to be productive and engaged in work.
- Did close to 3-4 different trainings for the staff on topics like soft skills, technical skills and also gave feedbacks.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Submitted monthly and weekly reports about team performance, changes in team which can result in better guest service, along with operational and cost effective techniques.
Assistant Manager In Room Dining
Park Hyatt Sydney
11.2022 - 03.2023
- To look after the operation of room service for the 155 rooms along with the Pool Bar and the Mini bar operation and Business center of the Iconic hotel in Sydney
- Managing 12 assistants and 4 team leaders in a multi cultural environment
- Closely coordinating with kitchen for changes in food menu
- Giving ideas and tweaking the QR code application used in the rooms and pool
- Creating new food and drinks icons in Infrasys with the costing part given to finance
- Monthly stock take procedure
- Training and developing new staff and motivating them to do their best
Assistant Restaurant and Bar Manager
Mercure Central
05.2022 - 11.2022
- In charge of Restaurant, Room Service operations, and Gaming area along with 5 team members and a supervisor
- Stock ordering, training and motivating team members
- Implementing cost effective methods and pricing strategy to increase revenue
- Supporting the senior manager to make a new beverage menu
- Creating customer loyalty so that it becomes a repetitive business
Assistant Restaurant Manager
Zaaffran Restaurant
01.2022 - 05.2022
- Worked closely with Restaurant Manager in day to day operations, Stock ordering, bar operations, complaint handling
- Communicate with Chef about forecast
- Training new bar tenders and staff
- Contact guest for private events in setting up of space with team members
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Food and Beverage Supervisor
Oberoi Hotels and Resorts
05.2021 - 12.2021
- Company Overview: Pre-opening resort in Kerala, India
- In charge of the entire operations in Food and Beverage Department for a pre-opening resort in Kerala, India
- In charge of training the department, working with executive chef to finalize menu for Bar, Coffee Shop, Fine dining Restaurant, In Room Dining and Events
- Pre-opening resort in Kerala, India
Food and Beverage Assistant
Oberoi Hotels and Resorts
01.2021 - 04.2021
- A 164 cover restaurant where who's who of the country will come and dine
- Team of 10 with 3 supervisors who directly report to me and I directly report to Assistant Food and Beverage Manager
Food and Beverage Executive
The Belvedere Club
04.2018 - 03.2020
- Company Overview: Voted as the best Hotel brand and the 10th best hotel in the world by Travel and Leisure in 2022
- Train and mentor new recruits
- To enroll new members to club membership
- To look for cost effective methods and improve sales
- Customize menu for different events and to accommodate any requests
- Carry out beverage inventory and MICROS health check on a regular basis
- Managed operations in In Room Dining, Butlers, Pool and Business Centre out of which 3 worked 24/7 of a 220 room 5 star Deluxe Hotel
- Primary responsibilities include team building, training, inventory, planning, audits, functioning of all these sections in a smooth and efficient manner and adhere to standards
- Managed the outlets in absence of Manager
- Achieved annual sales target of IRD and Pool
- Achieved LQA results of above 80+ in each audit
- VIP visits from many heads of state and royalty
- Then organized their meetings with central ministers
- Voted as the best Hotel brand and the 10th best hotel in the world by Travel and Leisure in 2022
Food and Beverage Executive
Baoshuan
06.2016 - 03.2018
- Company Overview: Chinese Speciality Restaurant part of opening team
- Trained by Michelin Star chef Andrew Wong from London for a month
- Managed outlet in the absence of Supervisor
- Implemented new processes and procedures for smooth running of the restaurant
- Regularly mentioned by guests in comment cards and online platforms
- Upselling of Beverage and customized menu planning with sous-chef
- Glitch analysis, Training report submitted to relevant sections on a daily basis
- Chinese Speciality Restaurant part of opening team
Education
Masters - International Hotel Management
Blue Mountains Hotel School
03.2023
WSET Level 2 -
WSET
08.2019
Bachelors - Hospitality Management
IHM Kozhikode
03.2016
Diploma - Tally and Financial Accounting
G- Tech
11.2014
Skills
- Microsoft Office
- Computer Skills
- Detail-oriented
- Business Development Strategies
- Exceptional organization
- Customer Service
- Guest management
- Excellent Communication Skills
- Menu planning
- Venue selection
- Event evaluation
- First aid training
- Food and beverage experience
Accomplishments
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.
- Supervised team of 15 staff members.
- Used Microsoft Office and other software's to develop inventory tracking spreadsheets and other documentation processes.
Personal Information
- Date of Birth: 05/18/95
- Nationality: Indian
Hobbies and Interests
- Playing Cricket
- Badminton
- Learning guitar
- Swimming
- Watching Sit-coms
- TV series
Certification
RSA
First Aid & CPR
Certified Sommelier
Languages
English
Native or Bilingual
Hindi
Full Professional
Tamil
Limited Working
Malayalam
Native or Bilingual
Interests
- I enjoy cooking for friends and family gatherings
- Acting and Movie nights
- Watching and playing cricket
Timeline
Event Services Assistant Manager
Park Hyatt Canberra
11.2024 - Current
Event Services Assistant Manager
Park Hyatt Sydney
04.2023 - 10.2024
Assistant Manager In Room Dining
Park Hyatt Sydney
11.2022 - 03.2023
Assistant Restaurant and Bar Manager
Mercure Central
05.2022 - 11.2022
Assistant Restaurant Manager
Zaaffran Restaurant
01.2022 - 05.2022
Food and Beverage Supervisor
Oberoi Hotels and Resorts
05.2021 - 12.2021
Food and Beverage Assistant
Oberoi Hotels and Resorts
01.2021 - 04.2021
Food and Beverage Executive
The Belvedere Club
04.2018 - 03.2020
Food and Beverage Executive
Baoshuan
06.2016 - 03.2018
WSET Level 2 -
WSET
Bachelors - Hospitality Management
IHM Kozhikode
Diploma - Tally and Financial Accounting
G- Tech
Masters - International Hotel Management
Blue Mountains Hotel School
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