Summary
Overview
Work History
Skills
Timeline
Generic

Manuel Ricardo

Maylands,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as a detail-oriented team player with strong organizational skills.

Overview

20
20
years of professional experience

Work History

Administration Specialist

Sodexo Remote Sites
04.2023 - Current
  • Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
  • Facilitated smooth travel arrangements for staff by handling flight bookings, accommodations, transportation logistics, and itineraries in a timely manner.
  • Implemented time-saving software tools to automate routine tasks such as data entry or report generation which increased overall efficiency in the workplace.
  • Collaborated with cross-functional teams to develop strategies for streamlining workflow and improving overall efficiency within the organization.
  • Developed resourceful solutions for complex scheduling conflicts, ensuring minimal disruptions to daily operations.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Maintained personnel records and updated internal databases to support document management.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Boosted employee morale through regular recognition of achievements and fostering an inclusive work environment that values teamwork and collaboration.
  • Assigned housekeeping staff to specific room blocks based on demand and daily requirements.
  • Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
  • Completed schedules, shift reports, and other business documentation.
  • Served as a liaison between the housekeeping department and client bookings, facilitating clear communication regarding room statuses and guest requests.
  • Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
  • Maintained records of maintenance requests and coordinated with the facility maintenance department to ensure timely repairs or replacements when needed.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Trained and mentored new staff on site procedures and safety protocols.

Utility Worker

Sodexo Remote Sites
11.2022 - 03.2023
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Ensured that all safety procedures were followed.
  • Reported issues to management so effective resolutions could be put into place.
  • Positively engaged with customers and maintained professional appearance.
  • Kept work area clean, neat, and well-stocked to maximize productivity and customer satisfaction.
  • Collected and disposed of trash and debris.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Followed food safety practices and sanitation guidelines.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained high personal grooming standards and uniform presentation.
  • Monitored food temperature, discarding items not stored correctly.
  • Pushed, pulled and transported large loads and objects.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Increased productivity within the kitchen through proactive identification of process improvements and implementing changes where needed.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.

Hospitality Worker

Various Cafes and Restaurants
01.2005 - 10.2022
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Trained new staff members on proper customer service and hospitality policies.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Acknowledged outstanding staff performance to boost morale.
  • Monitored staff performance and provided feedback and guidance.
  • Enforced policies and procedures to increase efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Reduced costs through effective budget management while maintaining exceptional service levels.
  • Hired and trained new employees.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Skills

  • Team Building and Leadership
  • Attention to Detail
  • Strategic Planning
  • Performance Improvement
  • Resource optimization
  • Document and File Management
  • Problem-solving abilities
  • Critical Thinking
  • Customer and client relations
  • Adaptability and Flexibility

Timeline

Administration Specialist

Sodexo Remote Sites
04.2023 - Current

Utility Worker

Sodexo Remote Sites
11.2022 - 03.2023

Hospitality Worker

Various Cafes and Restaurants
01.2005 - 10.2022

Similar Profiles

CREATE PROFILE
Manuel Ricardo