Manuela Granà
Sydney,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Gaetani Vittorio
04.2019 - 11.2019
Waitress
Nobile Giuseppe
10.2018 - 04.2019
Waitress
Vitale Antonino
06.2017 - 10.2018
Waitress
Russo Sathya
01.2018 - 06.2018
Waitress
Vitale Antonino
10.2017 - 01.2018
Waitress
Ingiulla Alessandro
01.2017 - 05.2017
Education
Laurea in Tecniche Audioprotesiche - Medical Assisting
Università Degli Studi Di Catania
Catania, Italy11.2019
Skills
- Food inspection
- Food safety understanding
- Guest Relations Management
- Food spoilage prevention
- Customer Service
- Dining area maintenance
- Menu Recommendations
- High-volume dining
- Order Accuracy
- Order Management
- Safe Food Handling
- Complex Problem-Solving
- Table setting knowledge
- Upselling techniques
- Greeting guests
- Team Collaboration
- Food presentation
- Supply Restocking
- Handling Complaints
- Service prioritization
- Fine Dining
- Payment Processing
- Order delivery practices
- Beverage Preparation
- Ordering Procedures
- Wine Knowledge
- Complaint resolution
- Wine pairing
- Quality Control
- Seating arrangements
- VIP support
- Cash Handling
- Food Production
- Wine service
- Bar terminology
- Menu presentation
- Relationship Management
- Hospitality service expertise
- Food and beverage pairings
- Special Event Coordination
- Regulatory Compliance
- Menu Memorization
- Professional Appearance
- Point of sale operation
- Sales expertise
- Performance Improvement
- Daily specials memorization
- Food station setup
- Tableside Service
- Food Running
- Accurate money handling
- Upselling
- Allergy awareness
- Table Bussing
- Banquet Coordination
- Guest Relations
- Compliance standards
- Bill computation
- Item promotion
- Wine Pairings
- Front-of-house display creation
- Order Taking
- Reservation Management
- Salesmanship
- Sales Techniques
- Memory retention
- Cleanliness
- Strong multitasking
Timeline
Waitress
Gaetani Vittorio
04.2019 - 11.2019
Waitress
Nobile Giuseppe
10.2018 - 04.2019
Waitress
Russo Sathya
01.2018 - 06.2018
Waitress
Vitale Antonino
10.2017 - 01.2018
Waitress
Vitale Antonino
06.2017 - 10.2018
Waitress
Ingiulla Alessandro
01.2017 - 05.2017
Laurea in Tecniche Audioprotesiche - Medical Assisting
Università Degli Studi Di Catania
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