MANUELA SANT'ANNA
Leederville,WA
Summary
Proactive and caring worker with ten years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AFTER SCHOOL TUTOR
ALEXIA
02.2019 - Current
- Improved students' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
SPECIAL NEEDS CHILD CAREGIVER
LUDLEY
09.2013 - Current
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained clean and organized environment to ensure well-being of children under care.
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Managed challenging behaviours effectively using de-escalation techniques and positive reinforcement strategies.
- Provided consistent emotional support to children during challenging situations, helping them develop coping strategies and resilience.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
MANAGER
THE DROPS
07.2021 - 11.2023
- Drove efficient stock management, budget adherence, and sales target achievement
- Oversaw restaurant operations, including staff recruitment, training and scheduling
- Ensured compliance with hygiene, safety, and company policies
- Managed customer service standards, addressing complaints, and executed marketing initiatives
- Prepared performance reports, contributed to CRS programs, and engaged in regular meetings with area managers or head office representatives.
RETAIL SALES ASSOCIATE
ST VINCENT DE PAUL SOCIETY THRIFT STORES
01.2019 - 03.2021
- In my previous role, I excelled in customer service by warmly welcoming customers, addressing inquiries, and guiding them to products aligning with their needs
- Proficient in articulating product features and benefits, I facilitated informed purchasing decisions
- Adhering to visual merchandising standards, I effectively arranged products on shelves
- Proactively managed stock replenishment, ensuring consistently well-stocked store
- Handled point-of-sale transactions, including cash, card, while processing returns/refunds
- Consistently met and exceeded sales targets
- Maintained store presentation through diligent tidiness and organization.
Education
CERTIFICATE IV IN SCHOOL BASED EDUCATION SUPPORT -
FOUNDATION EDUCATION
Bowen Hills, QLD03.2025
CERTIFICATE III IN SCHOOL BASED EDUCATION SUPPORT -
FOUNDATION EDUCATION
Bowen Hills, QLD06.2024
BACHELOR OF LAW -
FACULDADE SOCIAL DA BAHIA
Salvador01.2011
Skills
- Patience and Empathy
- Language support
- Autism Spectrum Knowledge
- Activity Planning
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Professional References
- Erin Fynn, 0416052365
- Gisele Alexandrino, 0452518284
- Ana Ajuz, 0434259620
References
- Maria Mussel, 043159770
- Christophe Bertin, 0458792764
Certification
- Working With Students With Special Educational Needs Training
- ADHD in Child Development Training
- Autism Spectrum Disorder in Early Childhood Training
- Responding to Risks of Harm, Abuse and Neglect - Education and Care Training
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional
French
Limited Working
Timeline
MANAGER
THE DROPS
07.2021 - 11.2023
AFTER SCHOOL TUTOR
ALEXIA
02.2019 - Current
RETAIL SALES ASSOCIATE
ST VINCENT DE PAUL SOCIETY THRIFT STORES
01.2019 - 03.2021
SPECIAL NEEDS CHILD CAREGIVER
LUDLEY
09.2013 - Current
CERTIFICATE IV IN SCHOOL BASED EDUCATION SUPPORT -
FOUNDATION EDUCATION
CERTIFICATE III IN SCHOOL BASED EDUCATION SUPPORT -
FOUNDATION EDUCATION
BACHELOR OF LAW -
FACULDADE SOCIAL DA BAHIA
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