Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuela Volpe

Brisbane,Qld

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic and fashion lover ( I am Italian!) with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff.

Skilled in solving complicated issues and making proactive operational changes. Innovative to create visual brand strategy to align with corporate goals. Excellent foundation of adhering to brand vision and creating impeccable visual displays to showcase products and move overstock.

Overview

13
13
years of professional experience

Work History

Medical leave

01.2023 - 07.2024
I stayed off. work following domestic violence and a car accident. I have returned to full health and raring to start

Business Owner

Paella Y Pa'mi
10.2021 - 07.2023
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.

Sales Representative

Emporium Aquila
07.2020 - 01.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.

Sales Representative

Eurofoods Qld
10.2017 - 07.2020
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Luxury Retail Store Manager

Eddy Cuomo Luxury Shoes
01.2014 - 01.2016
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Completed routine store inventories.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

Luxury Retail Sales Associate

LX Leader Moda Exchange
04.2011 - 01.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Education

Advanced Diploma - Business And Marketing

The Eagle Academy
Brisbane, QLD
10.2018

Master of Education - Italian And Literature Teaching For Foreigner

University Federico II With University of Siena
Italy
01.2016

Bachelor of Modern Literature And Art - Literature, Art, Pedagogy

University Federico II
Italy
02.2015

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Strong multi-tasking
  • Retail Operations
  • Sales Growth
  • Visual Merchandising

Languages

Italian
Native or Bilingual
Portuguese
Full Professional
Spanish
Professional Working
French
Elementary

Timeline

Medical leave

01.2023 - 07.2024

Business Owner

Paella Y Pa'mi
10.2021 - 07.2023

Sales Representative

Emporium Aquila
07.2020 - 01.2023

Sales Representative

Eurofoods Qld
10.2017 - 07.2020

Luxury Retail Store Manager

Eddy Cuomo Luxury Shoes
01.2014 - 01.2016

Luxury Retail Sales Associate

LX Leader Moda Exchange
04.2011 - 01.2014

Advanced Diploma - Business And Marketing

The Eagle Academy

Master of Education - Italian And Literature Teaching For Foreigner

University Federico II With University of Siena

Bachelor of Modern Literature And Art - Literature, Art, Pedagogy

University Federico II

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Manuela Volpe