Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Timeline
Generic

Manuja Dassanayake

Pakenham,VIC

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

15
15
years of professional experience

Work History

Venue Presentation Supervisor

Marriner Group
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Leading Hand

Marriner Group
11.2008 - Current
  • Trained employees how to fix problems, correct mistakes and maximize productivity.
  • Supervised and direct team of [Type] professionals in [Description] environment.
  • Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
  • Controlled costs by effectively managing inventory and improving productivity.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Kept records accurate and current by documenting movements in company system.

Auditing and Taxation Officer

BR De Silva Audit Firm
  • Prepared tax returns for individuals and businesses.
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Professionally negotiated and dealt with taxpayers in confrontational situations.
  • Kept case data and contact information up to date to expedite proceedings.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Recommended financial solutions in relation to tax implications.
  • Conducted call audits to assess interaction quality, accuracy and service success.
  • Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Skills

  • Inventory Control
  • Operations Management
  • Strategic Planning
  • Data Analytics
  • Staff Management
  • Process Improvement
  • Priority Management
  • Processes and Procedures
  • Schedule Development
  • Training and Mentoring
  • Staff Discipline
  • Inventory Oversight
  • Process Monitoring and Improvement

Accomplishments

  • Promoted to a Leading hand position due to my excellent experience with Venue presentation tasks.
  • Designed and prepared an Occupational Health and Safety briefing for the recruits.
  • Trained 75-80% of the Leading Hands under my wing.
  • Represented the company in First Aid training and Fire training sessions.
  • Solely responsible and in charge of the venue presentation tasks of the Forum Theatre, which won the award for “Best Large Venue (Metro)” from Music Victoria in 2023.

Roles And Responsibilities

  • Marriner Group incorporates the Plaza Ballroom, Princess, Regent, Comedy and Forum Theatre. I have worked in all these theatres and supervised them with up to 10 staff members. All these venues are heritage-listed, and it takes work to maintain cleanliness and standards.
  • Joined and helped the Head of the department for recruiting new staff.
  • Reported back to the management regarding the suitability of the newly recruited staff after completion of the training.
  • Trained the recruits to maintain the highest standards of the venues.
  • Overlooked the staff on a daily basis.
  • Have a sound knowledge and understanding of the overall Occupational Health and Safety issues related to the department and brief the team every day before the commencement of work.
  • Motivate and train staff and resolve any issues that occur on the job.
  • Being supportive and keeping excellent relationships with other departments and their staff.
  • Have a good knowledge of the staff training matrix.
  • Have supported the management in identifying the next level of team supervisors.
  • Have the ability to maintain the high standards of the venues even in highly challenging work environments. (Such as short staff and with quick turnovers)
  • Sound knowledge of tasks involved in Corporate Events and concerts.

Timeline

Leading Hand

Marriner Group
11.2008 - Current

Venue Presentation Supervisor

Marriner Group

Auditing and Taxation Officer

BR De Silva Audit Firm

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Manuja Dassanayake