Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Manushika Watagodakumbura

Manushika Watagodakumbura

Melbourne,Australia

Summary

Highly accomplished graduate student with demonstrated ability to effectively manage front-desk operations, patient scheduling, and medical records in healthcare settings. Recognized for collaborative approach and consistently achieving efficient office workflows, while effortlessly adapting to changing needs. Possesses exceptional skills in patient communication, appointment coordination, and providing comprehensive administrative support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

MEDICAL RECEPTIONIST

Family health clinic malvern
07.2024 - Current
  • Open and close the clinic multiple days a week
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
  • Managed many duties using the Best Practice Software

MEDICAL RECEPTIONIST

Hanson Medical Centre
05.2024 - 06.2024
  • Became proficient in the use of the PracSoft Management Software
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

PRIMARY SCHOOL TUTOR

SAM
03.2022 - 04.2024
  • Tutored primary-school aged children in Maths and English
  • Enhanced student comprehension by utilizing various teaching methods tailored to individual learning styles.
  • Provided constructive feedback on homework assignments, empowering students to learn from their mistakes while developing resilience towards setbacks in their educational journey.

TEAM LEADER

Subway
12.2021 - 01.2024
  • Often opened and closed the store alone
  • Consistently maintained store inventories and daily POS store reports, obtained extensive customer service experience, and helped lead my team during every shift
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

TEAM MEMBER

NANDO’S
11.2021 - 02.2022
  • I got full training to be a team member during busy and intense times of the day, not only with kitchen skills but also customer service skills

Education

Bachelor of Biomedical Sciences -

Monash University
11.2024

Victorian Certificate of Education (VCE) -

Gladstone Park Secondary College
11-2021

Skills

  • Customer service
  • Time-management
  • Communication
  • Attention to detail
  • Computer Skills
  • Scientific laboratory skills
  • Leadership
  • Empathy
  • Diligence
  • Responsibility
  • Fast and enthusiastic learner
  • Medical office administration

Certification

  • Certificate in General Triage (2024)
  • Certificate of Completion for the Allies in Indigenous Health Program (2024)
  • Innovation Badge- Monash Innovation Guarantee
  • Certificate in Winning with Communication (2021)
  • Certificate in Customer Service Skills (2021)
  • Certificate in Pharmacology (2023)
  • Certificate in Medical Billing & Coding (2023)
  • Certificate in Medical Office Administration (2023)

References

Family Health Clinics Malvern (Current Employer)- 03 7033 0288

  • Practice Manager- Lilia Manok
  • Primary Doctor - Dr. Nadim Taoum



Mark Dhawan (Former Employer) - 0430 433 702

Timeline

MEDICAL RECEPTIONIST

Family health clinic malvern
07.2024 - Current

MEDICAL RECEPTIONIST

Hanson Medical Centre
05.2024 - 06.2024

PRIMARY SCHOOL TUTOR

SAM
03.2022 - 04.2024

TEAM LEADER

Subway
12.2021 - 01.2024

TEAM MEMBER

NANDO’S
11.2021 - 02.2022

Bachelor of Biomedical Sciences -

Monash University

Victorian Certificate of Education (VCE) -

Gladstone Park Secondary College

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Manushika Watagodakumbura