Manveet Gill

• Provide early, timely, and personal customer-focused and empathetic service to injured workers and employers
• Proactively manage all aspects of a caseload of workers' compensation claims within legislation and compliance guidelines
• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases
• Provide accurate and complete information that is consistent and easy to understand
• Also Conduct claims reviews, case conferences, or face-to-face meetings with clients as required

• Maintained a high-quality, stimulating learning environment for children.
• Mentored children and provided feedback to parents.
• Developed engaging activities tailored to different age groups.
• Coached staff in career development and performance improvement.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Greeted and directed visitors, managed calls and emails.
• Built rapport with clients and visitors, managed daily calendars and appointments.

Organized daily office events, ensured smooth office operations

• Confirmed appointments, communicated with clients, and updated client records.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Provided knowledgeable and friendly service, ensuring high customer satisfaction.

Handled appointments, shipping requests, and merchandise pickups

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Delivered high-level customer Service, exceeded sales targets by 15%.

Processed POS transactions efficiently, managed delivery schedules