Manvitha Edla
Kallangur
Summary
Engineer with 2 years of experience in change management, incident review, and root cause
analysis with a commitment to managing ticket assignments, documentation, and escalations
for thorough and timely resolutions, ensuring compliance with SLAs.
Overview
4
4
years of professional experience
Work History
System Engineer
MOVATE TECHNOLOGIES PVT LTD - Client GOOGLE
05.2021 - 05.2023
- First point of contact to the Google cloud platform clients
- Analyze the root cause of issues related to access, permissions, groups and applications
- System administration on various operating systems like windows, Linux, Mac and chrome operating systems, troubleshooting issues with respect to applications
- Research and documentation, creating knowledge base articles and bugs
- Troubleshooting Google Cloud Platform related issues in the customer's environment
- Should be able to follow a logical troubleshooting path to navigate through ambiguous problems and to collect relevant information to provide a solution for Google cloud platform clients
- Experience with change management, incident review and root cause analysis of maintenance and network outages
- Manage ticket assignments, documentation and escalations for thorough and timely outcomes
- Own the tickets troubleshoot, follow up with the requester and resolve within the SLA.
Graduate Engineer Trainee
QUALITY PROFILES PVT LTD
06.2019 - 07.2020
- Company carries the design and manufacturing of Turbine profiles, outer casings of turbines, compressors etc
- Monitoring and testing the standards of the products that are manufactured
- Preparing the documentation for manufactured products
- Coordinating with the clients and preparing the quotations
- Creating and revising the designs of new and existing products.
Education
B. Tech (Mechanical) -
J.B Institute of Engineering and Technology
Intermediate -
S R Junior College
SSC -
Ekashila E Techno School
01.2013
Skills
- GCP
- AWS
- Active Directory
- DNS
- VPN
- SSH
- Wi-Fi Troubleshooting
- Python
- My sql
- Installation
- Configuration & Troubleshooting Operating System WIN XP
- WIN 7
- WIN 8
- WIN 10
- MAC OS
- Chrome operating system
Languages
English
Hindi
Telugu
Personal Information
- Date of Birth: 08/13/97
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
System Engineer
MOVATE TECHNOLOGIES PVT LTD - Client GOOGLE
05.2021 - 05.2023
Graduate Engineer Trainee
QUALITY PROFILES PVT LTD
06.2019 - 07.2020
B. Tech (Mechanical) -
J.B Institute of Engineering and Technology
Intermediate -
S R Junior College
SSC -
Ekashila E Techno School
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