Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Manwel Shmoil

56 Latchford Drive, Mickleham,VIC

Summary

Strategic thinker with established experience in retail, conflict resolution,sales and growth. Recognized for excellence in customer service and positive communication style. Successful in utilizing upselling techniques to drive profitability and rapport building.

Overview

6
6
years of professional experience

Work History

Apprentice Mechanic

My Car Tyres & Auto
Rosanna, Vic
05.2023 - Current
  • Cleaned shop area daily to maintain a safe working environment.
  • Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
  • Repaired or replaced parts such as alternators, starters, water pumps, radiators, fuel pumps, ignition coils, and spark plugs.
  • Diagnosed vehicle problems using computerized diagnostic equipment to pinpoint faults and malfunctions.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered technical questions about automotive repair from customers in person or over the phone.

Parts Specialist

Isuzu & MG
Essendon Fields, Victoria
01.2023 - 05.2023
  • Identified potential problems with defective or damaged parts before they reached customers.
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Provided customers with technical advice regarding parts information and availability.
  • Managed vendor relationships by ensuring that orders were filled accurately and on time.
  • Maintained accurate records of all inventory transactions in the computer system.
  • Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
  • Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
  • Collaborated with management team members on special projects related to improving processes within the department.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.

Retail Team Member

Rebel
Wetherill Park, NSW
05.2021 - 09.2022
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Helped customers by answering questions and locating merchandise.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Concierge

Capital asset Protection Group
Kingsford, NSW
12.2020 - 05.2021
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Arranged calls, dry cleaning and general maintenance of the business.
  • Scheduled conference room and other reservations using proprietary software.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Improved customer service wait times to mitigate complaints.

Parts Specialist

Porsche Centre Sydney South
Alexandria, NSW
08.2020 - 12.2020
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Assisted managers with cycle counting for inventory control.

  • Followed standards of care and compliance per company and legal requirements.
  • Coordinated and executed daily parts deliveries to local businesses and individual customers.

Customer Service Representative

Cotton on Group
Liverpool, NSW
03.2018 - 12.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Helped customers with sizes and general enquiries.

Education

High Schooling Certificate -

Cabramatta High School
Cabramatta
12.2019

Skills

  • POS system operation
  • Cash register operation
  • Customer assistance
  • Payment processing
  • Analytical
  • Relationship building
  • Conflict resolution
  • Fluent in 3 languages
  • Reliable & trustworthy
  • Critical thinking
  • Diagnostics and Troubleshooting
  • Vehicle Inspections
  • Brake Systems
  • Safety Inspections
  • Computer Diagnostics
  • Safety Protocols
  • Maintenance

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Assyrian
Native/ Bilingual

References

  • Mario Knemas
    Marioknemas@gmail.com
    0426800740
  • George Barkho
    George_barkho97@hotmail.com
    0402730787

Timeline

Apprentice Mechanic

My Car Tyres & Auto
05.2023 - Current

Parts Specialist

Isuzu & MG
01.2023 - 05.2023

Retail Team Member

Rebel
05.2021 - 09.2022

Concierge

Capital asset Protection Group
12.2020 - 05.2021

Parts Specialist

Porsche Centre Sydney South
08.2020 - 12.2020

Customer Service Representative

Cotton on Group
03.2018 - 12.2018

High Schooling Certificate -

Cabramatta High School

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Manwel Shmoil