Man Yee Aloyse WONG
Ormond,VIC
Summary
In my previous roles in banking, including positions at Citibank and Shanghai Commercial Bank, I developed strong organizational skills, attention to detail, and a commitment to excellent customer service. These experiences taught me how to work well in a team, manage responsibilities efficiently, and communicate effectively—qualities that I believe are valuable in a childcare setting.
Overview
14
14
years of professional experience
Work History
Manager
Shanghai Commercial Bank
06.2022 - 04.2024
- Led branch operations and provided support to enhance service quality and operational efficiency.
- Coordinated with teams to streamline processes, ensuring compliance with regulatory standards.
- Trained and supervised staff to ensure adherence to bank policies and procedures.
Branch Operations Manager
Citibank (Hong Kong) Limited
04.2014 - 06.2022
- Managed daily branch operations, focusing on customer service excellence and operational compliance.
- Analyzed branch performance metrics and implemented strategies to improve productivity.
- Conducted staff training on operations and customer service protocols.
Working Holiday Visa Experience
N/A
06.2013 - 04.2014
- Engaged in diverse work experiences to develop cross-cultural communication and adaptability skills.
Senior Teller
Industrial and Commercial Bank of China (Asia)
11.2012 - 06.2013
- Oversaw teller operations, assisting with complex transactions and resolving customer inquiries.
- Ensured accuracy in cash handling and regulatory compliance in daily activities.
- Ensured accuracy in cash handling and regulatory compliance in daily activities. Conducted
Banking Teller
Nanyang Commercial Bank Limited
05.2010 - 11.2012
- Processed customer transactions, maintained cash drawer accuracy, and provided financial services.
- Developed strong customer relations through effective service and communication.
Education
Associate of Applied Science - Early Childhood Education And Care
Zoi Education
Parkville, VIC04-2025
Associate of Science - Higher Diploma in Digital Film And Television
Hong Kong Institute of Vocational Education
Hong Kong06-2009
Skills
- Banking and Financial Operations: Extensive experience in branch management, compliance, and customer service within the banking sector
- Leadership and Team Management: Proven ability to lead, train, and motivate teams to achieve organizational objectives
- Customer Service Excellence: Committed to delivering high-quality service and resolving customer issues effectively
- Communication and Interpersonal Skills: With strong cross-cultural communication skills gained from work experience in Hong Kong and Australia
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Manager
Shanghai Commercial Bank
06.2022 - 04.2024
Branch Operations Manager
Citibank (Hong Kong) Limited
04.2014 - 06.2022
Working Holiday Visa Experience
N/A
06.2013 - 04.2014
Senior Teller
Industrial and Commercial Bank of China (Asia)
11.2012 - 06.2013
Banking Teller
Nanyang Commercial Bank Limited
05.2010 - 11.2012
Associate of Applied Science - Early Childhood Education And Care
Zoi Education
Associate of Science - Higher Diploma in Digital Film And Television
Hong Kong Institute of Vocational Education
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