Manyi Yao
WHEELERS HILL,VIC
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Friendly and willing to interact with guests of all ages. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
- Committed and hardworking reception with experience processing transactions and assisting customers. Dedicated to resolving issues, and answering customer questions. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
BOARD GAME HOST (DUNGEON MASTE)
WestMoon Plus Pty Ltd
01.2023 - 08.2023
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to the memory-making experience.
- Explained and demonstrated games and attractions to assist guests.
- Built and established positive relationships with patrons, team members, and supervisors.
- Developed strong customer service skills while interacting with players and resolving queries in a timely manner.
Social Media
Operate On Behalf Of Many Companies
07.2022 - 03.2023
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Increased customer engagement through social media.
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
RECEPTION / CASHIER
Room 8 Pool Lounge
09.2019 - 11.2021
- Managed crowd control during peak hours ensuring that all guests were treated respectfully
- Maintained inventories of equipment, storing, and retrieving items and assembling and disassembling equipment as necessary
- Greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
BACHELOR OF NURSING -
Holmesglen Institute
Melbourne, VIC11.2025
BACHELOR OF EDUCATION -
RMIT University
Melbourne, VIC11.2022
Skills
- Responded quickly to meet customer needs and resolve problems
- Experienced with social media and communications platforms
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
- Performed routine and scheduled maintenance services
- Written and Verbal Communication - Bilingual
Start Date
09/2021
Timeline
BOARD GAME HOST (DUNGEON MASTE)
WestMoon Plus Pty Ltd
01.2023 - 08.2023
Social Media
Operate On Behalf Of Many Companies
07.2022 - 03.2023
RECEPTION / CASHIER
Room 8 Pool Lounge
09.2019 - 11.2021
BACHELOR OF NURSING -
Holmesglen Institute
BACHELOR OF EDUCATION -
RMIT University
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