Mao Okamura
Robina,QLD
Summary
Motivated postgraduate student seeking casual work with a solid background in retail and hospitality. Customer-focused and skilled in delivering exceptional service, managing stock, and contributing to marketing efforts. Demonstrates strong organizational skills and adaptability in fast-paced environments. Passionate about fashion and committed to achieving high standards in customer satisfaction and store performance.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Neu
Kumamoto
10.2023 - 03.2024
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Contributed to marketing and social media initiatives, increasing brand visibility and engagement.
- Developed event plans, timelines and budgets.
- Resolved customer complaints in a timely manner while maintaining a professional attitude at all times.
- Scheduled staff shifts according to business needs.
- Conducted weekly shift meetings with baristas to review objectives and customer service standards.
- Supported store manager with recruiting, interviewing and hiring baristas.
PR Assistant
Hazoom Pty Ltd.
Kumamoto
10.2022 - 03.2024
- Organized and maintained a database of media contacts, including contact information and news outlet preferences.
- Posted and updated content on company's website and social media outlets.
- Wrote press releases or other media communications to promote clients.
- Monitored media coverage on events and media releases to create press clippings.
- Conferred with other managers to identify trends or key group interests or concerns.
- Assisted with planning and execution of client events.
- Responded to inquiries from journalists in a timely manner.
Barista
Starbucks
Tokyo
07.2020 - 05.2021
- Supported highest standards of conduct and service to support company reputation.
- Described menu items to customers and suggested products based on stated preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Reception Assistant
Waseda Academy
Tokyo
04.2019 - 03.2020
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Assisted customers with inquiries and requests in a timely manner.
- Assisted with incoming telephone calls by providing information, transferring calls or taking messages as needed.
Education
Master of Arts - Accounting
Bond University
Gold Coast01-2026
Bachelor of Arts - Sociology
Waseda University
Tokyo09-2023
Skills
- Cash Handling and POS Systems
- Visual Merchandising
- Stock Management
- Team Collaboration
- Attention to Detail
- Time Management
Languages
Japanese
Native/ Bilingual
Timeline
Barista Shift Supervisor
Neu
10.2023 - 03.2024
PR Assistant
Hazoom Pty Ltd.
10.2022 - 03.2024
Barista
Starbucks
07.2020 - 05.2021
Reception Assistant
Waseda Academy
04.2019 - 03.2020
Master of Arts - Accounting
Bond University
Bachelor of Arts - Sociology
Waseda University
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