Maor Semama
Summary
I am a highly motivated professional with a proven history of success in sales, business development, and customer retention. Currently, I am seeking an exciting opportunity where I can apply my expertise to drive revenue growth, establish strategic partnerships, and deliver exceptional customer satisfaction.
Overview
11
11
years of professional experience
Work History
SALES & RETENTION MANAGER
ETORO
07.2019 - Current
- Responsibilities: Team Leadership: Recruited, trained, and mentored a team of 10, creating a high-performing work environment
- Business Development: Drove client acquisition and nurtured financial industry partnerships, consistently exceeding KPIs
- Marketing and PR: Led efforts to boost brand awareness and generate leads through industry events and campaigns
- Client Relationship Management: Collaborated with Rugby Australia, managing functions and sponsor events
- Strategic Initiatives: Executed projects enhancing customer acquisition, including B2B sessions and loyalty club functions
- Achievements: Team Development: Fostered a collaborative and high-performing work environment by mentoring a team of 10
- Business Growth: Significantly contributed to eToro's business development, overachieving regional KPIs three years in a row and driving client acquisition
- Marketing Impact: Increased brand awareness and lead generation through PR activities and campaigns
- Client Success: Strengthened partnerships and expanded brand reach through client relationship management
- Strategic Success: Improved customer acquisition and retention through strategic initiatives and educational sessions.
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Increased customer loyalty through the establishment of a comprehensive rewards program.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Led training sessions for staff on best practices in customer service, contributing significantly to an improved company-wide focus on client satisfaction.
- Conducted regular reviews of account portfolios, identifying trends in customer behavior and adjusting retention strategies as needed.
SALES TEAM LEADER
ETORO
01.2016 - 01.2019
- Responsibilities: Successfully led and supervised a team of 10 Account Managers on the English desk, driving excellence in customer service and sales performance
- Prioritized and expedited urgent and special client cases, demonstrating strong problem-solving skills and ensuring customer satisfaction
- Designed and delivered effective sales and service training programs, equipping team members with essential skills to achieve targets
- Implemented quality control measures, optimizing processes and maintaining service standards
- Provided valuable assistance to the Regional Manager across various tasks, contributing to overall team and operational efficiency.
SENIOR ACCOUNT MANAGER
ETORO
01.2015 - 01.2016
- Responsibilities: Onboard and retain high-value clients, provide valuable information, assist with high-severity cases and inquiries
- Discussing financial markets with clients
- Reviving 'Lost causes' and churned clients.
SENIOR ACCOUNT MANAGER
CENTRAL SPOT TRADING
01.2013 - 01.2015
- Responsibilities: Managing a portfolio of ~400 clients
- Creating sales-generating content: Webinars, in-depth market analyses and 1-on-1 training sessions.
Education
GOOGLE PROJECT MANAGEMENT: PROFESSIONAL CERTIFICATE -
COURSERA, SYDNEY
01.2023
B.A. BUSINESS, MAJOR IN MARKETING & SOCIAL MEDIA -
REICHMAN UNIVERSITY, HERZLIYA
01.2013
MARKETING MANAGEMENT & BUSINESS PLANNING -
OPEN UNIVERSITY, TEL AVIV
01.2007
Skills
- Flexibility
- Determination
- Problem Solving
- Decision Making
- Persuasion
- Building Relationships
- Social Awareness
- Diligence
- Dedication
- Motivation
- Loyalty
- Adaptability
Timeline
SALES & RETENTION MANAGER
ETORO
07.2019 - Current
SALES TEAM LEADER
ETORO
01.2016 - 01.2019
SENIOR ACCOUNT MANAGER
ETORO
01.2015 - 01.2016
SENIOR ACCOUNT MANAGER
CENTRAL SPOT TRADING
01.2013 - 01.2015
GOOGLE PROJECT MANAGEMENT: PROFESSIONAL CERTIFICATE -
COURSERA, SYDNEY
B.A. BUSINESS, MAJOR IN MARKETING & SOCIAL MEDIA -
REICHMAN UNIVERSITY, HERZLIYA
MARKETING MANAGEMENT & BUSINESS PLANNING -
OPEN UNIVERSITY, TEL AVIV