Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maor Semama

Summary

I am a highly motivated professional with a proven history of success in sales, business development, and customer retention. Currently, I am seeking an exciting opportunity where I can apply my expertise to drive revenue growth, establish strategic partnerships, and deliver exceptional customer satisfaction.

Overview

11
11
years of professional experience

Work History

SALES & RETENTION MANAGER

ETORO
07.2019 - Current
  • Responsibilities: Team Leadership: Recruited, trained, and mentored a team of 10, creating a high-performing work environment
  • Business Development: Drove client acquisition and nurtured financial industry partnerships, consistently exceeding KPIs
  • Marketing and PR: Led efforts to boost brand awareness and generate leads through industry events and campaigns
  • Client Relationship Management: Collaborated with Rugby Australia, managing functions and sponsor events
  • Strategic Initiatives: Executed projects enhancing customer acquisition, including B2B sessions and loyalty club functions
  • Achievements: Team Development: Fostered a collaborative and high-performing work environment by mentoring a team of 10
  • Business Growth: Significantly contributed to eToro's business development, overachieving regional KPIs three years in a row and driving client acquisition
  • Marketing Impact: Increased brand awareness and lead generation through PR activities and campaigns
  • Client Success: Strengthened partnerships and expanded brand reach through client relationship management
  • Strategic Success: Improved customer acquisition and retention through strategic initiatives and educational sessions.
  • Improved customer retention by developing and implementing targeted strategies for various client segments.
  • Increased customer loyalty through the establishment of a comprehensive rewards program.
  • Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
  • Led training sessions for staff on best practices in customer service, contributing significantly to an improved company-wide focus on client satisfaction.
  • Conducted regular reviews of account portfolios, identifying trends in customer behavior and adjusting retention strategies as needed.

SALES TEAM LEADER

ETORO
01.2016 - 01.2019
  • Responsibilities: Successfully led and supervised a team of 10 Account Managers on the English desk, driving excellence in customer service and sales performance
  • Prioritized and expedited urgent and special client cases, demonstrating strong problem-solving skills and ensuring customer satisfaction
  • Designed and delivered effective sales and service training programs, equipping team members with essential skills to achieve targets
  • Implemented quality control measures, optimizing processes and maintaining service standards
  • Provided valuable assistance to the Regional Manager across various tasks, contributing to overall team and operational efficiency.

SENIOR ACCOUNT MANAGER

ETORO
01.2015 - 01.2016
  • Responsibilities: Onboard and retain high-value clients, provide valuable information, assist with high-severity cases and inquiries
  • Discussing financial markets with clients
  • Reviving 'Lost causes' and churned clients.

SENIOR ACCOUNT MANAGER

CENTRAL SPOT TRADING
01.2013 - 01.2015
  • Responsibilities: Managing a portfolio of ~400 clients
  • Creating sales-generating content: Webinars, in-depth market analyses and 1-on-1 training sessions.

Education

GOOGLE PROJECT MANAGEMENT: PROFESSIONAL CERTIFICATE -

COURSERA, SYDNEY
01.2023

B.A. BUSINESS, MAJOR IN MARKETING & SOCIAL MEDIA -

REICHMAN UNIVERSITY, HERZLIYA
01.2013

MARKETING MANAGEMENT & BUSINESS PLANNING -

OPEN UNIVERSITY, TEL AVIV
01.2007

Skills

  • Flexibility
  • Determination
  • Problem Solving
  • Decision Making
  • Persuasion
  • Building Relationships
  • Social Awareness
  • Diligence
  • Dedication
  • Motivation
  • Loyalty
  • Adaptability

Timeline

SALES & RETENTION MANAGER

ETORO
07.2019 - Current

SALES TEAM LEADER

ETORO
01.2016 - 01.2019

SENIOR ACCOUNT MANAGER

ETORO
01.2015 - 01.2016

SENIOR ACCOUNT MANAGER

CENTRAL SPOT TRADING
01.2013 - 01.2015

GOOGLE PROJECT MANAGEMENT: PROFESSIONAL CERTIFICATE -

COURSERA, SYDNEY

B.A. BUSINESS, MAJOR IN MARKETING & SOCIAL MEDIA -

REICHMAN UNIVERSITY, HERZLIYA

MARKETING MANAGEMENT & BUSINESS PLANNING -

OPEN UNIVERSITY, TEL AVIV

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Maor Semama