Maoxuan Shan
Sydney
Summary
Client-oriented professional with meeting planning, records oversight and document processing capabilities. A smart Financial Planning Assistant focused on portfolio management and calendar oversight and driving relationships with office personnel and customers alike.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Chinese and English skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Panda Diplomacy
10.2023 - 06.2024
- Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Ensured vehicle maintenance, contributing to longer-lasting company vehicles and decreased repair expenses.
- Maintained a clean driving record while completing multiple daily deliveries.
Customer Service Receptionist
Changjiang Currency Exchange
12.2022 - 06.2023
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
- Developed strong rapport with clients through active listening and empathetic communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Streamlined front desk operations for improved efficiency and increased customer flow.
- Contributed to team success by providing backup support to colleagues during peak periods or absences.
- Maintained a clean and welcoming reception area to create a positive first impression for visitors.
Volunteer Financial Advisor & Budgeting Assistant
Café Amusement Center (Table Games List)
03.2021 - 05.2021
- Collaborated with team members to streamline processes and improve overall client experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Cashier
Spice Temple Melbourne
03.2020 - 05.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Cashier
Baba's Vegetarian & Non-Vegetarian
06.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Applied Finance - Finance / Busniess
University of New South Wales
Sydney, NSW06.2025
Bachelor of Busniess (financial Planning) - Finance
RMIT University
Melbourne, VIC10.2023
Diploma of Business - Busniess
RMIT University
Melbourne, VIC10.2020
Skills
- Proficient in Chinese, fluent in English
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Scheduling appointments
- Reception Management
- Typing Speed
- Verbal and written communication
- Client Correspondence
- Accurate record keeping
- and email etiquette
- Microsoft Office
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Korean
Limited Working
Timeline
Delivery Driver
Panda Diplomacy
10.2023 - 06.2024
Customer Service Receptionist
Changjiang Currency Exchange
12.2022 - 06.2023
Volunteer Financial Advisor & Budgeting Assistant
Café Amusement Center (Table Games List)
03.2021 - 05.2021
Customer Service Cashier
Spice Temple Melbourne
03.2020 - 05.2021
Cashier
Baba's Vegetarian & Non-Vegetarian
06.2019 - 03.2020
Master of Applied Finance - Finance / Busniess
University of New South Wales
Bachelor of Busniess (financial Planning) - Finance
RMIT University
Diploma of Business - Busniess
RMIT University
Similar Profiles
Juliana PS. SilabanJuliana PS. Silaban
Deputy President at Diplobate International Youth DiplomacyDeputy President at Diplobate International Youth Diplomacy
Ludovic Joseph Jean-Claude DutrieuxLudovic Joseph Jean-Claude Dutrieux
Assistant Project Manager at Climate Policy & Green Diplomacy Unit Directorate-General for Climate Action - European CommissionAssistant Project Manager at Climate Policy & Green Diplomacy Unit Directorate-General for Climate Action - European Commission
Maya Nicollier SchlegelMaya Nicollier Schlegel
Admissions Officer and Counselor at Geneva School of Diplomacy & IRAdmissions Officer and Counselor at Geneva School of Diplomacy & IR
Natalie SciaraNatalie Sciara
Level 3 Sales Assistant at Kikki.KLevel 3 Sales Assistant at Kikki.K
Hrishi NairHrishi Nair
Exam Invigilator at CampusQExam Invigilator at CampusQ