Makani Bosch
Lancelin
Summary
I am highly-motivated employee with desire to take on new challenges. I have a strong work ethic, ability to adapt and exceptional interpersonal skills. I am reliable and quickly master new concepts and skills with a strong history of providing top-notch service and support. I am committed to adding value and understand the importance of confidentiality and sensitivity in dealing with all stakeholders.
Overview
8
8
years of professional experience
Work History
Health & PE Assistant + School Officer
Yanchep Secondary College
04.2024 - Current
- Developed strong relationships with students, creating an inclusive atmosphere that encouraged participation from all ability levels.
- Helped teacher prepare instructional material and displays.
- Managed equipment stocktake effectively, ensuring resources were well-maintained and accessible for class use.
- Contributed to a positive learning environment by establishing and enforcing clear expectations and maintaining consistent discipline alongside teachers.
- Assist teachers in managing bus loading and unloading, while also providing support to drive when needed.
- Maintain the buses with fuel, cleaning and use of the log book.
- Reception duties such as receiving incoming calls, updating student attendance and records.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
Barista and Cafe All-rounder
Cafe 6044
12.2023 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Explain menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Insure correct stock rotations to minimise wastage.
- Memorised recipes for specialty coffee beverages and seasonal offerings.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
- Optimised shift scheduling for greater operational efficiency while maintaining adequate staffing levels during peak hours.
- Acted as a role model for cash handling best practices, promoting a high level of professionalism and integrity among team members.
Barista & Manager
Hole in the Van
11.2020 - 12.2023
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
- Optimised shift scheduling for greater operational efficiency while maintaining adequate staffing levels during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organisational change or crisis situations.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Identified slow-moving items and devised promotional strategies, resulting in increased sales and reduced overstock issues.
Cafe All-rounder
Offshore Cafe & Store
03.2017 - 12.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritised and organised tasks to efficiently accomplish service goals.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Certificate IV -
Training Worx
10-2024
Yanchep Secondary College
Certificate - Hospitality
5 Senses Coffee
01-2022
Graduate Certificate -
St Stephens School Duncraig
12-2020
Skills
- Team Player and Team Leadership
- Positive and Professional
- Friendly and Outgoing
- Cash Register Operation
- Speedy and Efficient
- Coffee Expertise
- Attention to Detail
- Organizational Skills
Clearances
C class and MR class drivers license
Working with Children Check - 4281002 - Expire 08/04/2027
2024 Department of Education Clearance
Timeline
Health & PE Assistant + School Officer
Yanchep Secondary College
04.2024 - Current
Barista and Cafe All-rounder
Cafe 6044
12.2023 - Current
Barista & Manager
Hole in the Van
11.2020 - 12.2023
Cafe All-rounder
Offshore Cafe & Store
03.2017 - 12.2020
Certificate - Hospitality
5 Senses Coffee
Certificate IV -
Training Worx
Yanchep Secondary College
Graduate Certificate -
St Stephens School Duncraig
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