Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maqsood Ahmed

1 plume street norlane,victoria

Summary

I am self-motivated, organised and capable of working under pressure. I have sound experience of public dealing with soft and good manners. I enjoy responsibility and am keen to take on new challenges. In my previous roles I have proven myself to be trustworthy, competent and conscientious, as well as being a perceptive and friendly team player. Attentive and friendly assistant, assuring that customer getting high quality of services. Good communication skills that will help customers of different backgrounds.

I have full working rights in AUSTRALIA

I have driving license and own car. Easy to travel anywhere for work.

Overview

8
8
years of professional experience

Work History

Customer Service Representative General Store

Madina Grocery Store
03.2023 - 07.2024
  • Have sound experience of dealing with customers according to their requirements, handling cash transactions and EFTOPS transactions and preparing the balance sheet at the end of the day.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Warehouse Operator

M Suleman & company
04.2022 - 01.2023
  • Manage the warehouse stuff
  • Taking payment from different shopkeepers where the stuff is delivered.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.

Assistant Bakery Manager

Ideal Sweet and Bakers Faisalabad Pakistan
02.2016 - 01.2022
  • Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
  • Developed and implemented new operational procedures to reduce waste, resulting in cost savings for the department.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Collaborated with store management to create promotional events and seasonal displays for bakery products.
  • Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.

Education

Bachelor of Arts -

Govt College FAISALABAD
Faisalabad
03.2008

Skills

  • Computer Literacy
  • Communication
  • Customer Service
  • Project Management
  • Microsoft(Word, Excel)
  • Tools Strong
  • Team Leadership
  • Languages
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening

Languages

English
Urdu

Timeline

Customer Service Representative General Store

Madina Grocery Store
03.2023 - 07.2024

Warehouse Operator

M Suleman & company
04.2022 - 01.2023

Assistant Bakery Manager

Ideal Sweet and Bakers Faisalabad Pakistan
02.2016 - 01.2022

Bachelor of Arts -

Govt College FAISALABAD

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Maqsood Ahmed