Summary
Overview
Work History
Skills
Personal Information
EDUCATION
Certification
Interests
Timeline
Generic

Maquaela McKinnon-Peel

South Bunbury,WA

Summary

Professional with a strong background in customer interactions and patient care. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Radio Host and Producer

Access Manawatu
02.2015 - 11.2016
  • Produced creative radio segments focused on music, current events and lifestyle topics.
  • Recorded and edited high-quality interviews and audio clips for broadcast.
  • Adapted quickly to changing circumstances during live broadcasts, demonstrating professionalism and poise under pressure.
  • Attended promotional events to create station awareness and build listener reach.
  • Operated studio sound boards, desks and software for slick, professional broadcasts.
  • Answered booth call lines and took song suggestions or comments from listeners.
  • Conducted insightful interviews with guests, providing valuable information and entertainment to listeners.
  • Collaborated with producers to plan innovative programming to attract new listeners and retain current ones.

Medical Receptionist

Apex Radiology
05.2024 - Current
  • Used electronic health records software to manage patient information efficiently.
  • Maintained a clean and organised reception area, creating a welcoming patient environment.
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Coordinated patient scheduling, check-in, check-out and billing payments.
  • Checked patient insurance, Medicare details, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Youth Worker

Accordwest
03.2023 - 02.2024
  • Implemented behavioural management strategies to encourage positive decision-making.
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualised support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.

Freelance Social Media Assistant

Yikes Entertainment
12.2021 - 03.2023
  • Created engaging content to keep social media channels updated and on brand.
  • Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
  • Maintained company's online social presence and created branded communications for social media campaigns.

Food Service Assistant

Sealanes
10.2021 - 02.2023
  • Maintained professional relationships with clients over the phone and via email.
  • Handled food orders for large companies and hospitals.
  • Assisted in data entry and editing Excel spreadsheets
  • Liaised with shipping and freight companies to ensure timely orders.
  • Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
  • Handled customer complaints regarding wrong orders, warehouse issues and delays in deliveries.

Studio Booking Consultant

Viva! Photography
01.2021 - 10.2021
  • Assisted in running a company booth at community events to foster engagement.
  • Collaborated with the sales and photography team to ensure clients were seen on time.
  • Efficiently answered phone calls and responded to emails from potential and repeat clients.
  • Assisted the sales team in their department during peak hours.

Crew Member

Taco Bell
10.2019 - 12.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Short story writer

Forge and Flint
01.2017 - 12.2019
  • Researched industry trends to inform writing and maintain relevance in content.
  • Developed engaging content by conducting thorough research and understanding audience needs.
  • Explored diverse themes and topics, resulting in fresh and innovative writing perspectives.
  • Edited and proofread materials to ensure clarity and coherence in final submissions.
  • Created outlines and drafts to organise thoughts and streamline the writing process.

Bartender

The Green Man Pub
02.2019 - 10.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Disability Support Worker

Drake International
11.2017 - 02.2019
  • Conducted regular assessments to identify and address evolving client requirements and preferences.
  • Used assistive communication devices to facilitate effective interaction between clients and caregivers.
  • Applied conflict resolution techniques to manage and de-escalate challenging behaviours.
  • Drove clients safely to social activities and appointments.
  • Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Aged Care Worker

One4All
11.2017 - 03.2018
  • Facilitated social activities and recreational programs to promote mental and emotional well-being.
  • Developed and maintained strong relationships with residents to create a supportive environment.
  • Coordinated with healthcare professionals to develop and implement individualised care plans.
  • Assisted patients with daily living tasks, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialisation, and activity while providing personal care assistance.

Crew Member

McDonald's
01.2016 - 12.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bills and process various forms of payment.

Skills

  • On-air announcing
  • Engaging personality
  • Building guest relationships
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office Administration

Personal Information

  • Date of Birth: 07/16/99
  • Full WA License (Manual and Automatic)

EDUCATION

  • Graduated High School, 2016
  • Dean's Honour roll


Certification

  • Working With Children (exp. 12/2025)
  • HLTAID010: Provide basic emergency life support (exp. 03/2026)
  • HLTAID009: Provide cardiopulmonary resuscitation (exp. 03/2025)
  • HLTAID011: Provide first aid (exp. 03/2026)
  • CPCWHS1001: Prepare to work safely in the construction industry

Interests

In my spare time, I enjoy reading, writing and reviewing novels I also enjoy performing in local theatre productions whenever I get the opportunity I love experiencing and learning new things and will sign up for classes and seminars when possible

Timeline

Medical Receptionist

Apex Radiology
05.2024 - Current

Youth Worker

Accordwest
03.2023 - 02.2024

Freelance Social Media Assistant

Yikes Entertainment
12.2021 - 03.2023

Food Service Assistant

Sealanes
10.2021 - 02.2023

Studio Booking Consultant

Viva! Photography
01.2021 - 10.2021

Crew Member

Taco Bell
10.2019 - 12.2020

Bartender

The Green Man Pub
02.2019 - 10.2019

Disability Support Worker

Drake International
11.2017 - 02.2019

Aged Care Worker

One4All
11.2017 - 03.2018

Short story writer

Forge and Flint
01.2017 - 12.2019

Crew Member

McDonald's
01.2016 - 12.2016

Radio Host and Producer

Access Manawatu
02.2015 - 11.2016

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Maquaela McKinnon-Peel