Mara Fiore
Port Melbourne,VIC
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Positive Senior Administrative Assistant with 8 years in executive team support. Strengths include organizing company events, developing written communications to all staff and providing excellence in guest experience.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
Arthur Roe & Associates
01.2020 - 03.2022
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Optimized document organization by developing a comprehensive electronic filing system that facilitated easy retrieval of information when needed.
Customer Service Executive
Deloitte
04.2015 - 10.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Senior Retail Assistant
Swimwear Galore
03.2013 - 01.2014
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
Education
Bachelor of Arts - Business Economics
Deakin University
Melbourne, VIC02.2012
Skills
- Package Routing
- Process Optimization
- Transcription and Dictation
- Presentation Design
- Spreadsheet Development
- Travel Coordination
- AP/AR Proficiency
- Proficient in Microsoft Office
- Effective Problem Solving
Timeline
Senior Administrative Assistant
Arthur Roe & Associates
01.2020 - 03.2022
Customer Service Executive
Deloitte
04.2015 - 10.2020
Senior Retail Assistant
Swimwear Galore
03.2013 - 01.2014
Bachelor of Arts - Business Economics
Deakin University