Mara Ortlieb
Strathpine,QLD
Summary
Over 8 years of varied experience as a hard working individual. Organized, dependable candidate successful at managing multiple priorities. Able to meet or exceed employer and customer expectations on multiple occasions. Interact well with team members by sharing advice. Willingness to take on added responsibilities to meet team goals. Familiar with demanding work and little downtime. Always handle frustrated customers with professionalism and positive attitude. Dedicated team player with problem-solving abilities. Hardworking and passionate job seeker eager to secure a entry-level position. Ready to help any team achieve company goals!
Overview
8
8
years of professional experience
Work History
Courier Contractor
Startrack Aus Post
12.2022 - Current
- Contributed to positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
- Verified package information to check for accuracy and completeness.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Utilized GPS navigation systems to navigate faster routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Home Care Assistance Support
Self Employed
01.2020 - Current
- Provided compassionate and patient-focused care. Promoted mental health by engaging clients in stimulating conversations and recreational activities.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals to support healthy nutrition.
- Laundered items, changed sheets and made bed.
- Transported clients to and from medical appointments with safety and efficiency.
- Managed medication administration schedules, ensuring timely delivery of prescribed treatments.
- Entrusted to handle confidential and sensitive situations in professional matter.
Front of House Staff Member
Fish Lips Cafe
08.2018 - 03.2019
- Utilized POS system to receive and process food and beverage orders.
- Maintained well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Played integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Supported management in achieving financial goals through accurate cash handling, inventory control, and diligent cost-saving practices. Maximized revenue potential during peak hours by effectively upselling menu items. Contributed to success of promotional events, such as holiday celebrations.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering sense of community within establishment.
- Boosted overall efficiency by training new staff members in proper procedures and policies for front of house.
Front of House Server
Pause Restaurant And Bar
06.2017 - 08.2017
- Displayed excellent interpersonal skills when interacting with diverse clientele on daily basis.
- Coordinated effectively with bartenders to ensure timely beverage service for seated patrons.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Effectively communicated dietary restrictions or special requests from customers to kitchen staff.
Grocery Store Associate
Four Seasons Organics
06.2016 - 06.2017
- Collaborated with team members to maintain well-stocked, clean, and organized store environment for maximum efficiency.
- Assisted customers with locating items and answering questions, resulting in positive shopping experience.
- Demonstrated strong knowledge of store products and offerings, enabling efficient assistance for customer inquiries.
- Removed trash, swept, and mopped floors for professional appearance.
Education
Completion of Year 10 With German Immersion -
Ferny Grove State High School
Ferny Grove, QLD12.2017
Skills
- Fast Learner
- Organizational Skills
- Reliability & Adaptability
- Multitasking
- Attention to Detail
- Working Independently
- Time Management
- Customer Service
- Document Management
- Payment Collection
- Safety Protocols
- Package Handling
- Excellent Driving Skills
- Physical Stamina
- Valid Driver's License
- POS experience
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Courier Contractor
Startrack Aus Post
12.2022 - Current
Home Care Assistance Support
Self Employed
01.2020 - Current
Front of House Staff Member
Fish Lips Cafe
08.2018 - 03.2019
Front of House Server
Pause Restaurant And Bar
06.2017 - 08.2017
Grocery Store Associate
Four Seasons Organics
06.2016 - 06.2017
Completion of Year 10 With German Immersion -
Ferny Grove State High School
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