Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mara Stone

Vineyard,NSW

Summary

Worked as a diligent practice manager associate in front desk operations. Tasked with appointment scheduling as well as financial operations and billing. Use of proper phone etiquette and professional manner when speaking with patients. Demonstrates strong communication and teamworking abilities.

Overview

5
5
years of professional experience

Work History

Front Desk Medical Receptionist

Macquarie GI
06.2021 - Current
  • Greeted patients and managed front desk operations to ensure smooth workflow.
  • Scheduled appointments efficiently using electronic health record systems for optimal patient care.
  • Collected and processed patient information, maintaining confidentiality and compliance with regulations.
  • Answered phone inquiries promptly, providing accurate information regarding services and procedures.
  • Handled billing inquiries and facilitated payment processes to streamline office operations.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

Medical Receptionist

Dr Anthony Shakeshaft
01.2021 - 06.2021
  • Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
  • Coordinated insurance verification processes to enhance patient service efficiency.
  • Assisted in maintaining accurate electronic health records for improved data integrity.
  • Streamlined front desk operations, improving overall office workflow and patient satisfaction.
  • Responded to patient inquiries with professionalism, fostering a welcoming environment.

Education

High School Diploma -

Colo High School
North Richmond
11-2020

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Patient registration
  • Call handling
  • Point-of-sale system
  • Telephone etiquette
  • Front desk operations
  • Medical terminology
  • Proficient in Shexie
  • Data entry

Languages

Japanese
Limited Working

Timeline

Front Desk Medical Receptionist

Macquarie GI
06.2021 - Current

Medical Receptionist

Dr Anthony Shakeshaft
01.2021 - 06.2021

High School Diploma -

Colo High School
Mara Stone