Mara Stone
Vineyard,NSW
Summary
Worked as a diligent practice manager associate in front desk operations. Tasked with appointment scheduling as well as financial operations and billing. Use of proper phone etiquette and professional manner when speaking with patients. Demonstrates strong communication and teamworking abilities.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Macquarie GI
06.2021 - Current
- Greeted patients and managed front desk operations to ensure smooth workflow.
- Scheduled appointments efficiently using electronic health record systems for optimal patient care.
- Collected and processed patient information, maintaining confidentiality and compliance with regulations.
- Answered phone inquiries promptly, providing accurate information regarding services and procedures.
- Handled billing inquiries and facilitated payment processes to streamline office operations.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Medical Receptionist
Dr Anthony Shakeshaft
01.2021 - 06.2021
- Managed patient scheduling, ensuring optimal appointment flow and minimal wait times.
- Coordinated insurance verification processes to enhance patient service efficiency.
- Assisted in maintaining accurate electronic health records for improved data integrity.
- Streamlined front desk operations, improving overall office workflow and patient satisfaction.
- Responded to patient inquiries with professionalism, fostering a welcoming environment.
Education
High School Diploma -
Colo High School
North Richmond11-2020
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Call handling
- Point-of-sale system
- Telephone etiquette
- Front desk operations
- Medical terminology
- Proficient in Shexie
- Data entry
Languages
Japanese
Limited Working
Timeline
Front Desk Medical Receptionist
Macquarie GI
06.2021 - Current
Medical Receptionist
Dr Anthony Shakeshaft
01.2021 - 06.2021
High School Diploma -
Colo High School