Mara Stroppa
Wanniassa
Summary
Professional planner with comprehensive expertise in developing strategic plans and coordinating complex projects. Skilled in resource allocation, timeline management, and data analysis to drive successful outcomes. Strong focus on team collaboration and adaptability to changing needs ensures reliable performance. Known for problem-solving abilities and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
APS5 Planner
National Disabilities Insurance Agency
01.2023 - Current
- Approve NDIS plans, provides funding to eligible NDIS participants with disability to build their capacity towards their goals.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Collaborated with cross-functional NDIS teams to align goals and ensure team success.
- Reviewing participant plans existing funding and utilisation, by following agency guidelines to improve cost efficiency and maintain scheme sustainability.
- Identified potential risks, implementing mitigation plans to minimize impact to NDIS participant.
- Developing, reviewing, and approving NDIS plans including complex plans
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Communicating with internal and external agency partners, participant representatives, and specialised stakeholders.
- Prepared reports and presentations to communicate funded support and recommendations to the leadership team.
- Streamlined project timelines, coordinating with multiple departments to ensure on-time delivery of planning initiatives.
- Coaching and mentoring new and existing planners.
- Chair team meetings.
- Complete Ad hoc tasks from projects that requires immediate attention.
APS6 Team Leader Acting Role
National Disabilities Insurance Agency
10.2024 - 10.2024
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
APS4 Operations Support Officer
National Disabilities Insurance Agency
01.2022 - 01.2023
- Participated in ongoing professional development opportunities to stay current with agency legislations and best practices, ensuring top-quality service delivery at all times.
- Created, prepared, and delivered reports to various agency stakeholders.
- Provided remote assistance to participants for our new agency portal and system using screen sharing tools, ensuring efficient issue resolution.
- Facilitated seamless transitions during agency system upgrades and migrations through clear communication and user education efforts.
- Established rapport with participants, fostering long-term relationships that increased participant satisfaction rates.
- Investigated and resolved participants' inquiries and complaints quickly.
- Utilized proven problem-solving methods in accordance with company policy to enhance participant satisfaction.
- Streamlined team processes to maximize operational results within our team.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective participant satisfaction rates.
Client Liaison Officer – Senior Administrative Assistant
Goodwin Aged Care Services
01.2014 - 01.2022
- Assisted in the development of new business opportunities by identifying potential permanent residents and establishing connections.
- Maintained detailed records of all interactions with potentials permanent residents , ensuring accurate documentation for future residential admission.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
- Enhanced company reputation by consistently delivering high-quality solutions tailored to the residents and their families' needs.
- Collaborated closely with management on strategies to improve overall residents' satisfaction and engagement within the company.
- Served as the primary point of contact for potential new permanent residents, coordinating all aspects of their facility application from initial inquiries through successful permanent admission.
- Streamlined communication between the facility departments, ensuring efficient resolution of residents requests and concerns.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated office activities and public events.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Coordinated trainings for new team members, overseeing onboarding details.
Director of UC eat
University of Canberra Union
01.2012 - 01.2013
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Optimized inventory management to minimize costs and ensure product availability.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of new onboard students.
Advertising Sales Executive
City News Magazine
01.2010 - 01.2012
- Leveraged networking opportunities at media events and meetings to establish new connections within the industry and uncover potential leads for marketing and advertising development.
- Continuously refined personal sales approach through ongoing self-evaluation and constructive feedback from colleagues, resulting in enhanced effectiveness in closing deals and building rapport with clients.
- Improved team performance by actively participating in training sessions, sharing best practices, and collaborating effectively to reach sales targets.
- Negotiated favourable contract terms for both clients and the company while adhering to established guidelines and policies.
- Boosted advertising sales by cultivating strong relationships with clients and presenting customized solutions to meet their needs.
- Maximized advertising effectiveness for clients by utilizing data-driven insights and recommending strategic campaign adjustments based on performance metrics.
- Strengthened existing client partnerships through regular check-ins and reviews, ensuring continued satisfaction with our services and exploring opportunities for upselling or cross-selling additional products.
- Helped customers in determining design and layout of sold and spec ads.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Contributed valuable insights during internal meetings aimed at refining product offerings or developing new advertising solutions, based on direct feedback from clients.
Sales Manager
David Jones
03.2007 - 01.2009
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Certificate IV - Business Administration
Kirana College
01.2019
Certificate II - Foundation Retail Management
01.2019
Certificate II - Public Safety
ACT Government ESA training Centre
01.2018
Diploma - Hotel Management
01.1986
Skills
- Comprehensive knowledge of various in-house programs, systems and applications
- High volume data processing
- Using Windows 10 and Windows 11
- ITIL (ISO20000:2011) compliancy
- MS Office 365: Excel, Word, Access, Outlook, PowerPoint, SharePoint
- Drafting contracts
- Executive decision briefs
- Memos
- Coordinating travel for staff and residents
- Ordering supplies
- Decision making
- Critical information analysis
- Managing performance targets
- Workflow management
- Research
- Contributing to reports
- Continuous improvement of processes
- Responding to enquiries
- Managing confidential and sensitive information
- Working within a dynamic fast-paced environment
- Meeting deadlines
- High levels of integrity
- Professionalism
- Representing company at meetings
- Events management
- Organising work functions
- Strong attention to detail
- Problem-solving
- Organisational skills
- Time management
- Managing conflicting priorities
- Adapting to different work sites
- OH&S policies
- Strong interpersonal communication skills
- Empathic listening
- Persuasive speaking
- Confident speaking capabilities
- Articulate communication
- Professional speaking capabilities
- Multi-lingual
- Fluent in English, Italian, French and Spanish
- Communicating across diverse backgrounds
- Excellent presentation skills
- Negotiation skills
- Positive outlook
- Flexible thinking
- Resilient nature
- Adaptable communication skills
- Interpersonal skills
Certification
- ACT Driving Licence, Manual Class C, R
- Work with Vulnerable People Registration, 134604
- ACT Emergency Service Agency- RFS Bush Firefighter Volunteer, Receiver of National and ACT Emergency Services Medals for 2019/20 Fire Season
- Current First Aid Certificate
- Dementia/Alzheimer’s training, Alzheimer’s Australia
- Trim & Cut Felled Trees Chainsaw Course, Lemke Timber Training
Languages
English
Professional Working
Italian
Full Professional
French
Limited Working
Spanish
Elementary
Timeline
APS6 Team Leader Acting Role
National Disabilities Insurance Agency
10.2024 - 10.2024
APS5 Planner
National Disabilities Insurance Agency
01.2023 - Current
APS4 Operations Support Officer
National Disabilities Insurance Agency
01.2022 - 01.2023
Client Liaison Officer – Senior Administrative Assistant
Goodwin Aged Care Services
01.2014 - 01.2022
Director of UC eat
University of Canberra Union
01.2012 - 01.2013
Advertising Sales Executive
City News Magazine
01.2010 - 01.2012
Sales Manager
David Jones
03.2007 - 01.2009
Certificate II - Foundation Retail Management
Certificate II - Public Safety
ACT Government ESA training Centre
Diploma - Hotel Management
Certificate IV - Business Administration
Kirana College
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