María José Aguirre González
Denham Court, Sydney,NSW
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa John's Chile
Santiago, Chile
08.2015 - 02.2024
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
Pizza Maker
Papa John's Chile
Santiago, Chile
10.2013 - 08.2015
- Ensured compliance with health and safety regulations in the kitchen area.
- Cleaned and sanitized kitchen surfaces and equipment.
- Monitored quality of all products served to customers.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Prepared dough and sauce for pizzas according to recipes.
- Stocked and managed inventory items using First-In First Out (FIFO) method to reduce food waste.
- Assisted in loading and unloading food items from delivery trucks.
- Inspected workstations for cleanliness before beginning shift.
- Stocked shelves with necessary ingredients for making pizzas.
Education
High School Diploma -
Gerónimo Rendic
La Serena, Chile12-2011
Skills
- Food Safety
- Customer Service and Satisfaction
- Attention to Detail
- Teamwork and Collaboration
- Cost Control
- Sales Monitoring
- Inventory Management
- Ingredient Preparation
- Oven Operation
- POS Register Operation
Certification
- RSA: Responsible Service of Alcohol, Issued on 28/10/2024
- RCG: Responsible Conduct of Gambling, Issued on 27/10/2024
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Papa John's Chile
08.2015 - 02.2024
Pizza Maker
Papa John's Chile
10.2013 - 08.2015
High School Diploma -
Gerónimo Rendic
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