Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marajul Haque Maraj

Braybrook,VIC

Summary

Experienced and results-driven Sales Representative with a proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in building relationships, identifying opportunities, and driving revenue growth. Adept at product knowledge and adept at utilizing sales techniques to maximize profitability.

Overview

6
6
years of professional experience

Work History

Senior Sales Executive

YKK Bangladesh Ltd
Dhaka, Gulsan-2
05.2018 - 01.2024
  • Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
  • Engaged with prospective clients to grow pipeline and schedule sales presentations.
  • Investigated customer complaints regarding product quality or service delivery.
  • Implemented strategies for increasing brand awareness within the target market.
  • Developed new business opportunities and partnerships.
  • Coordinated with production teams to ensure timely delivery of products or services according to customer specifications.
  • Monitored competitors' activities in order to maintain current knowledge of market conditions.

Customer Service Supervisor

Swapno
Dhaka, Bangladesh, Dhanmondi, 27
05.2021 - 01.2023
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Ensured all customer inquiries were handled in accordance with company standards and regulations.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.

Education

BBA - Marketing

American International University- Bangladesh
Dhaka, Bangladesh
02-2018

MBA - Business Analytics

La Trobe University
Melbourne, VIC

Skills

  • Promotional planning
  • Sales Forecasting
  • Sales Development
  • Team Development
  • Client Relationship Management

Languages

English
Professional
Bengali
Native/ Bilingual
Hindi
Professional

Timeline

Customer Service Supervisor

Swapno
05.2021 - 01.2023

Senior Sales Executive

YKK Bangladesh Ltd
05.2018 - 01.2024

BBA - Marketing

American International University- Bangladesh

MBA - Business Analytics

La Trobe University

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Marajul Haque Maraj