Summary
Overview
Work History
Education
Skills
Affiliations
Volunteering
Languages
References
Timeline
Hi, I’m

Maram Dalab

Ascot,WA
Maram Dalab

Summary

IUHPE Registered Health Promotion Practitioner | Certified Patient Experience Professional | Communications Professional

Motivation

I believe that passion is the greatest driver to achieve results and make a difference. I want to lead a change in the world.

My mission & career objective, inspired by a personal Lived Experience, had always been to support people, increase health literacy and improve patient experience.

I like to introduce myself as a communicator by nature & education, and a health promoter by practice and registration.

I aim to utilize my skills in strategic planning, communications, project management, marketing and health promotion in achieving my objective.

Background

A decade of experience in health promotion, patient empowerment & public health where I established patient centered units and successfully transformed the corporate business mindset to include the patient perspective at most settings. My work was always performed as part of a large cross functional team, with internal and external stakeholder both regionally and internationally.

Work rights: 491 visa holder with unlimited work rights in Australia until 2029

Overview

9
years of professional experience

Work History

Sanofi Aventis Groupe

Patient Support and Advocacy Lead
12.2020 - 05.2022

Job overview

  • Led a strategic role; establishing an Integrated Care Unit for the company’s Specialty Care division in alignment with the management committee and heads of business units
  • Built partnerships with Health Authorities and Associations across Immunology and Rare diseases through patient engagement and awareness
  • Successfully Mapped the patient journey across all disease areas and identifying gaps and priorities in the Patient Experience (PX)
  • Established & improved 8 patient support programs across different diseases areas within 1 year, reaching to 90% adherence rate amongst enrolled patients
  • Held the first patient advisory board in the Gulf region for the company for Rare Disease with Patients and Carers involvement
  • Created an immunology Nurses Webinar platform in collaboration with 2 key universities
  • Appointed as a mentor and lead for 5 team members as mentees to disseminate the patient centric mindset.

Sanofi Aventis Groupe

Customer Engagement and Integrated Care Lead
06.2020 - 12.2020

Job overview

  • Positioned within the Transformation unit for Diabetes & Cardiovascular Diseases, responsible for innovation in patient centricity and with expanded responsibilities beyond patient centered care to also focus on customer engagement (HCP & Payers), map the customer journey and improve the customer experience
  • This was successfully done through evaluations, market research, feedback report analysis and reframing the engagement approach to increase customer engagement & partnerships by planning, implementing and managing customer engagement tailored initiatives

Sanofi Aventis Groupe

Integrated Care Lead
10.2018 - 06.2020

Job overview

  • Built on the projects portfolio base created during the previous role, the key objective of this role was to establish the first Integrated Care unit in the Gulf region for the company, through a thorough assessment of the patient journey & needs and in alignment with business objectives for non-communicable diseases
  • Established the blueprints and launching the first Integrated Care unit
  • Set the Integrated Care strategy per therapeutic area/country
  • Created partnerships with international healthcare companies in diabetes management and cardiovascular care
  • Maintained & led partnerships with the Ministry of Health: educating more than 35K students on diabetes through the KiDS project which was later presented in the French Pavilion during EXPO 2020
  • Introduced the concept of consented Patient Reported Outcomes to build a base for Real World Evidence to best understand the Patient Experience (PX)
  • Mentored 4 medical representatives on Integrated Care Assignments

Sanofi Aventis Groupe

Patient Centric Project Manager
01.2016 - 10.2018

Job overview

  • Built a portfolio of patient centered initiatives that are created to solve existing problems and needs of patients in the Gulf for Diabetes, Cardiovascular and Oncology
  • Launched the first patient support programs in partnership with nurse support home healthcare companies in 2017: led the initiation, deployment and outcomes management
  • Established collaborations to distribute more than 12K free patient kits to Diabetes and Cardiovascular patients
  • Initiated the collaboration with the Ministry of Health to design the KiDS project methodology and roll-out plans in schools in the UAE
  • Empowered nurses through online and offline education and training with digital website tools and live sessions
  • Launched the first Cholesterol management dedicated website (Take Down Cholesterol) in 2 Languages in the region
  • Created and validated educational materials in 2 languages
  • Launched internal awareness campaigns on diabetes, breast cancer and prostate cancer
  • Planned, designed, and scheduled phases for large projects
  • Monitored project performance to identify areas of improvement and make adjustments
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks

Sanofi Aventis Groupe

Patient Support Officer
06.2013 - 01.2016

Job overview

  • A Hybrid role between communications & marketing, both focusing on diabetes to start raising awareness and shift mindset towards a patient centric lens
  • Led MyDiabeteStory patient ambassadors’ project: website, media engagement and advocates management
  • Collaborated with diabetes association across 9 countries
  • Led up-to 5 media events & press conferences: from branding materials to event logistics
  • Initiated establishing patient materials and build the base to later create patient support programs

Education

International Union of Health Promotion And Edu.

Registration from Registered Health Promotion Practitioner
05.2023

University Overview

Registration number: 0160AU – till May 2026

Patient Experience Institute

Certification from Certified Patient Experience Professional
11.2022

University Overview

Certification Valid till Oct 2025.

Domains covered:

  • Partnership and Advocacy
  • Measurement and Analysis
  • Design and Innovation
  • Organizational Culture and Leadership

Yale University

Certificate of Completion from Health Behavior Change: From Evidence To Action
05.2022

University Overview

Credentials: https://coursera.org/share/20a13df8e4a8cc30dd9576cc319c7656

Imperial College of London

Certificate of Completion from Foundations of Public Health Practice
04.2021

University Overview

  • Course name: Foundations of Public Health Practice - The Public Health Approach
  • Credentials: https://www.coursera.org/account/accomplishments/certificate/UGRXC5YPPSFC

Rutgers The State University of New Jersey
New Jersey, USA

Specialization from Healthcare Organization Operations Specialization
2019

University Overview

https://www.coursera.org/account/accomplishments/specialization/certificate/PCTXMDMPWR8J

American University of Sharjah
Sharjah, UAE

Bachelor of Arts from Mass Communications And Public Relations
06.2013

University Overview

  • Active Student Scholarship Award, 2012 from The American University of Sharjah
  • https://www.aus.edu/media/news/active-students-at-aus-awarded-scholarships

Skills

  • Strategy setting: business development, marketing and communications
  • Health Programs & project management: development, implementation and evaluation
  • Stakeholders and relationship management
  • Customer Journey mapping, understanding and assessing
  • Communication skills: verbal, written and media engagement
  • Developing educational materials, digital projects and public health campaigns
  • Multitasking and managing large scope initiatives
  • Capacity building, leading by influence and mentoring
  • Effective reporting and analysis presentation

Affiliations

Affiliations
  • Executive Committee member at the Australian Health Promotion Association (AHPA) - 2022- 2023
  • Fellow at The Patient Revolution global movement to transform healthcare to a more care & kind approach for patients (April-2023)
  • Media Coordinator & Executive Committee member at Belmont Primary School P&C (May-2023)


Volunteering

Volunteering

      

  • Special Projects Volunteer ConnectGroups WA – August 2023
  • Mentor in the Australian Health Promotion Association (AHPA) mentorship program (April-2023)
  • Diversity & Inclusion Committee member at Sanofi (2018-2019)
  • Compliance Champion at Sanofi (2016-2019)
  • Cultural club member, peer leader and student council representative during university years – (2009 – 2013)
  • Volunteer & Advocate – (2003-2013)

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

References

References

References

  • Name: Lamis Selim
  • Role: Patient Support and Services Lead, Sanofi Aventis Groupe
  • Email: Lamis92selim@gmail.com
  • Contact: +971 54 3073528
  • Location: Dubai, United Arab Emirates
  • Name: Ola Smadi
  • Role: Greater Gulf Country Quality Head, Sanofi Aventis Groupe
  • Email: ola.alsmadi@sanofi.com
  • Contact: +971 50 4822700
  • Location: Dubai, United Arab Emirates

Further referees available upon request

.

Timeline

Patient Support and Advocacy Lead
Sanofi Aventis Groupe
12.2020 - 05.2022
Customer Engagement and Integrated Care Lead
Sanofi Aventis Groupe
06.2020 - 12.2020
Integrated Care Lead
Sanofi Aventis Groupe
10.2018 - 06.2020
Patient Centric Project Manager
Sanofi Aventis Groupe
01.2016 - 10.2018
Patient Support Officer
Sanofi Aventis Groupe
06.2013 - 01.2016
International Union of Health Promotion And Edu.
Registration from Registered Health Promotion Practitioner
Patient Experience Institute
Certification from Certified Patient Experience Professional
Yale University
Certificate of Completion from Health Behavior Change: From Evidence To Action
Imperial College of London
Certificate of Completion from Foundations of Public Health Practice
Rutgers The State University of New Jersey
Specialization from Healthcare Organization Operations Specialization
American University of Sharjah
Bachelor of Arts from Mass Communications And Public Relations
Maram Dalab