Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marama Wallace

Canningvale,Australia

Summary

I am a passionate and assertive leader who takes the time to understand existing operations before recommending changes. With a steady, hands-on approach, I gradually refine warehouse, logistics, and dispatch processes to boost efficiency and reliability. I excel at managing multiple warehouse locations, collaborating closely with Sales and Marketing to ensure a smooth flow of stock and up-to-date inventory, and supporting dispatch teams to achieve consistent two-day turnarounds. My focus on improving customer service—with less drama and more solutions—and building a positive, accountable team culture across multiple states drives sustainable operational success.

Overview

17
17
years of professional experience

Work History

Operations Manager

Australian Transit Group
Cockburn , WA
03.2023 - Current
  • Oversee daily operations at the company’s largest and most critical depot, managing a team of over 100 personnel, including drivers, bus aides, administrative staff, and workshop teams.
  • Successfully support operations across multiple depots in Perth and Kalgoorlie, ensuring seamless internal fleet movements, and coordination with outsourcing contractors.
  • Integrated bus aides into the scheduling platform, Coach Manager, by adding them to the drivers’ mobile app system, and implementing a “Fit for Work” questionnaire to ensure readiness, thereby streamlining work assignments and boosting operational reliability.
  • Led comprehensive training and development programs for operational staff, generating increased team performance and adherence to stringent safety, security, and legal standards.
  • Directed over 300 daily vehicle movements across metropolitan and regional routes, optimized fleet scheduling, implemented proactive maintenance strategies, and monitored key performance indicators (KPIs) to drive profitability.
  • Collaborated with cross-functional teams to generate detailed profit and loss reports, assess financial performance, and identify trends to inform strategic operational improvements.
  • Facilitated team building exercises during meetings and activities.

Night Shift Supervisor

Sealanes
Palmyra , WA
09.2019 - 03.2023
  • Onboarded and trained warehouse staff, establishing a culture of accountability and excellence, while meeting tight performance goals.
  • Managed invoicing for all freight operations, processing over 17,000 cartons daily to ensure accurate billing, and timely dispatch.
  • Planned and forecasted shift capacity, optimizing resource allocation, and ensuring smooth warehouse operations.
  • Liaised regularly with Sales and Marketing teams to ensure customers received the right stock, coordinating with internal teams to align operations with client needs.
  • Supervised on-floor activities, including picking, packing, stock replenishment, assisting dispatch to put away pallets, and performing warehousing tasks when needed—demonstrating true hands-on leadership.
  • Prepared and submitted comprehensive nightly performance reports to senior management, outlining carton counts, operational discrepancies, and recommended improvements.
  • Help facilitate the integration of PRONTO with the nightshift process, and that's the main system at Sealanes to date.

Transport Support Scheduler

Linfox Logistics
Hazelmere , WA
01.2018 - 03.2019
  • Maintained a comprehensive vehicle maintenance schedule to support safety compliance, and enhance fleet reliability.
  • Assisted in the creation of annual team performance reports, contributing actionable insights to drive process improvements.
  • Contributed to the development of KPI transport reports, and managed driver rosters to optimize scheduling and service delivery.
  • Coordinated transport routes using SAP, ensuring efficient resource allocation, and timely delivery of services.
  • Engaged directly with drivers and customers, troubleshooting issues and facilitating smooth operational flows
  • Liaised with clients to confirm pick-ups and deliveries, strengthening customer relationships, and operational efficiency.
  • Maintained positive working relationship with fellow staff and management.
  • Communicated schedule changes effectively throughout the organisation when necessary.

Debt Administrator

The New Zealand National Transport Agency.
Palmerston North , Manawatu
05.2008 - 01.2018
  • Managed debtor accounts using Landata and FMIS databases, ensuring effective debt control and recovery.
  • Processed financial transactions, performed month-end reconciliations, and produced detailed monthly reports using advanced Excel functions.
  • Addressed high-level customer inquiries, and negotiated payment compliance, contributing to streamlined operations and improved workflow documentation.
  • Supported continuous process improvements by reviewing and updating procedures to maintain clarity and efficiency across the department.

Education

Diploma of Leadership And Management

Australian Institute of Management
Perth
02-2035

Skills

Warehouse Operations: While I primarily focus on strategic oversight, I can jump in to perform essential tasks when needed, ensuring efficient, safe, and reliable warehouse operations

I have a current forklift ticket and a full C class license

Scheduling and Resource Allocation: Utilize digital tools such as Pronto, SAP, and Coach Manager to optimize work schedules and resource allocation

Logistics and Transportation Management:

Expert in overseeing the efficient movement of goods, ensuring smooth operations across diverse transportation channels

Team Leadership and Development:

Cultivate high-performing teams through clear communication, mentoring, and continuous development, empowering individuals to take ownership while driving operational success

Team Collaboration:

Liaise with various departments—including Sales, Marketing, and Procurement—to ensure a steady flow of stock, up-to-date inventory levels, and seamless interdepartmental communication

Safety & Compliance in the Warehouse: Enforce strict safety protocols and regulatory standards throughout all warehouse operations, ensuring a secure and efficient work environment for team members

References

References available upon request.

Timeline

Operations Manager

Australian Transit Group
03.2023 - Current

Night Shift Supervisor

Sealanes
09.2019 - 03.2023

Transport Support Scheduler

Linfox Logistics
01.2018 - 03.2019

Debt Administrator

The New Zealand National Transport Agency.
05.2008 - 01.2018

Diploma of Leadership And Management

Australian Institute of Management

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