Maranata Tapumanaia

I was responsible for daily tasks of making sure all staff had signed in correctly on time sheets, daily in and out orders, end of day reconciliation and balancing registers, pay roll, NPF and TAX at end of the month, monthly stock take and so much more.

• Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
• Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
• Calculated, established and managed modification of authorized stock levels.
• Made sure activation of top up cards are up to date and ready for daily deliveries
• Reconcile and balance out each delivery before closing everyday

• Worked with management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
• Compiled reports detailing financial metrics to help management make proactive decisions.
• Daily Reconciliations of Sales
• Daily Banking
• Worked with representatives to complete accurate filings and maintain compliance.
• Sales delivery when a salesperson does not come in

• Assisted customers with account inquiries and transaction issues.
• Resolved complaints through effective communication and problem-solving techniques.
• Educated clients on banking products and services available to them.
• Collaborated with team members to enhance customer service delivery standards.
• Documented customer interactions accurately in the bank's CRM system.
• Monitored service metrics to identify areas for improvement in customer experience.
• Provided feedback to management on common customer concerns and suggestions for improvement.
• Consulted with customers regarding needs and addressed concerns.
• Handled difficult situations with tact, diplomacy, and professionalism.
• Responded promptly to inquiries from customers about products or services.
• Resolved escalated customer complaints in a timely manner.
• Assisted customers by answering questions, addressing concerns and providing current account information.
• Managed incoming calls from customers while providing exceptional service.
• Educated customers about products, pricing and policies to address and resolve issues.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Created reports on customer satisfaction levels and key performance indicators.
• Collaborated with other departments such as Sales, Marketing, and Technical Support.
• Monitored customer feedback surveys to identify areas of improvement.
• Identified trends in customer issues and provided recommendations for resolution.
• Met and exceeded performance goals to support long-term company growth and market dominance.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.