Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maranda Harding

Proserpine,QLD

Summary

Dedicated professional with extensive customer relations experience in Hotel work, excelling in time management and teamwork. Proven ability to enhance guest satisfaction through exceptional service and attention to detail. Committed to maintaining high cleanliness standards while fostering a positive work environment, ensuring a safe and welcoming atmosphere for all patrons.

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

12
12
years of professional experience

Work History

Private Cleaner

Myself
01.2024 - Current
  • Preserved the longevity of delicate fabrics through careful handling and proper cleaning techniques, resulting in well-maintained textiles.
  • Contributed to a healthier home environment by identifying potential mold or mildew issues during routine cleaning procedures and addressing them appropriately.
  • Enhanced client satisfaction by providing thorough cleaning services tailored to individual preferences.
  • Completed inventory checks on cleaning supplies regularly to ensure adequate stock levels were maintained for uninterrupted service provision.
  • Exceeded client expectations by going above and beyond standard duties such as tidying unexpected messes or addressing unique requests promptly.
  • Efficiently managed time to complete all assigned tasks within specified deadlines while maintaining high-quality work standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Utilized eco-friendly cleaning products when requested or appropriate, promoting sustainable practices and reducing the environmental impact of household maintenance.
  • Maintained a high level of professionalism by respecting client privacy and confidentiality at all times, fostering trust within the working relationship.
  • Assisted clients in decluttering their homes, resulting in more organized and efficient living spaces.
  • Maintained a clean and sanitary environment in living spaces, promoting the health and well-being of homeowners.
  • Developed strong relationships with clients through effective communication and exceptional service delivery, leading to repeat business opportunities.
  • Reduced allergens and improved overall air quality through regular dusting, vacuuming, and mopping.

Hotel Housekeeper

Metropole Hotel
07.2023 - 01.2024
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
  • Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
  • Assisted in training new housekeeping staff, sharing knowledge and expertise to improve overall team performance.
  • Assisted in inventory control of housekeeping supplies, preventing shortages and excesses that could impact operations.
  • Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
  • Supported the maintenance team by identifying necessary repairs in guest rooms and common areas, ensuring prompt resolution of issues.
  • Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.

Hotel Bar Attendant /Hotel Housekeeper

Prince Of Wales
11.2020 - 07.2023
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
  • Learned how to make wide variety of mixed drinks.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.
  • Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
  • Notified management of guest complaints for quick, effective resolution.
  • Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
  • Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Delivered food to customers at bar and tables.
  • Bussed bottles and glassware to maintain clean bar area.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Maximized sales by upselling premium drinks and promoting daily specials.
  • Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
  • Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
  • Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
  • Assisted management in creating new promotions that successfully increased overall revenue.
  • Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
  • Strengthened brand reputation by consistently delivering excellent customer service that exceeded expectations.
  • Efficiently managed inventory levels, placing orders as needed to ensure product availability.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Operated POS system to collect payments from customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Processed payments for orders and provided customers with change.
  • Arranged tables and chairs for special occasions and events.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Mine Cleaner

Tincone Contract Work
12.2019 - 10.2020
  • Achieved a safer working environment by conducting routine inspections and maintenance tasks as needed.
  • Increased productivity by identifying opportunities for process improvements within mine cleaning procedures.
  • Supported the overall goals of the company by consistently demonstrating commitment to high-quality work, safety, and teamwork in daily responsibilities.
  • Improved communication between departments by reporting any safety incidents or concerns promptly to supervisors.
  • Developed strong relationships with colleagues across different departments, fostering a positive work culture focused on safety and efficiency.
  • Consistently met or exceeded performance benchmarks set forth by supervisors regarding cleanliness and organization within the mine site.
  • Managed inventory of cleaning supplies, ensuring availability of necessary materials at all times for efficient operation.
  • Collaborated with a team to assess and address specific safety concerns in various sections of the mine.
  • Participated in ongoing training programs, expanding knowledge of industry best practices related to mine cleaning responsibilities.
  • Promoted teamwork and collaboration among crew members, ensuring that all tasks were completed accurately and safely.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Maintained clean, neat, and professional entrances.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Refilled soap dispensers and air fresheners in [Number] bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Bar Manager

Seaforth Bowls Club
10.2013 - 10.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Improved customer service rankings by resolving issues quickly and accurately.

Education

High School Diploma -

Proserpine State High School
Proserpine, QLD
12-1978

Skills

    I have exstensive knoweledge of customer relation skills

    Can work with in a team enviroment and also work as an individual

    Have excelent time management skills Can take on tasks that are aloted to myself and to be done with in a certain time frame Interact with other staff members and help if they need it Excelent with customer service and helping if needed Take pride with personal appearence and hygiene Have a high standard of work cleaness and hygiene Have no problems with be told what i need to do within the work enviroment

Timeline

Private Cleaner

Myself
01.2024 - Current

Hotel Housekeeper

Metropole Hotel
07.2023 - 01.2024

Hotel Bar Attendant /Hotel Housekeeper

Prince Of Wales
11.2020 - 07.2023

Mine Cleaner

Tincone Contract Work
12.2019 - 10.2020

Bar Manager

Seaforth Bowls Club
10.2013 - 10.2019

High School Diploma -

Proserpine State High School

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Maranda Harding