Ma. Ranielda Cherylle Sitjar
Marsden Park,Australia
Summary
Self-motivated Project Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
23
23
years of professional experience
Work History
CONTRACT ADMINISTRATOR
CERTIS SECURITY AUSTRALIA
01.2022 - 03.2024
- An advanced security specialist and outsourcing partner, incorporating the latest in operations technology
- Client Interfacing and Subcontractor Project Coordination
- Lead project meetings with key stakeholders taking minutes of the meeting systematically following the agenda, reviewing project status to meet deadlines, discussing risks, mitigation, and approach, and ensuring project timeline has adhered
- Manages the BAU and Service Calls and does capability management for all our field technicians for project and/or support-related matters
- Assist the Project Manager with project delivery, and progress report and ensuring the project timeline is on schedule, setting deadlines with contractors and suppliers, and keeping principal clients and stakeholders updated at all times
- Acts as the assistant operational vendor by engaging with vendors/contractors, price negotiation, cost control, and post-production support escalations to the vendors/contractors
- Onboarding vendors, subcontractors, and new customers
- Provide training to external customers on products/services
- Prepares and submits monthly, quarterly & yearly KPI reports for respective stakeholders
- Prepares project quotation for review and approval of the principal contract manager
- Lead operation meetings, ensuring we are meeting project timelines and milestones, the risk register is updated at all times
- Manage end-to-end process for Alarm Monitoring, liaise with Alarm Technician, Incumbent, and Incoming Monitoring Subcontractor
- Handle transition/ cutover from the incumbent to the monitoring room
- Assist the Legal team with Alarm Monitoring Contract Subcontractor Agreement, reviewing legal documentation, and consulting with business and compliance to prepare the necessary documentation
- Managed project progress claims, variations orders, and payment schedules, reviewed and approval of invoicing
- Customer interface for invoice resolution, resolving disputes, and providing invoice instructions to the finance team
- Helps in process improvement and simplifies internal business workflow within external customers.
EXECUTIVE ASSISTANT TO CEO/SENIOR MINISTER AND PASTORAL ASSISTANT FOR NEW CONGREGATION
C3 CHURCH RYDE, SYDNEY, AUSTRALIA
02.2021 - 01.2022
- A community of Christian believers
- A church that is all about reaching and building people, it is also an international movement of local churches
- Responsible for administrative support of the Senior Pastors, including management of daily schedules, diary, calendar, speaking engagements, travel coordination, and all correspondence
- Primary contact person on all matters requiring their attention
- Meet with prospective team members for the new congregation
- Prepare in advance a pastoral plan for new people joining the new congregation
- Managed formation of the core team, pastoral care & pastoral follow-ups for the new congregation.
REGIONAL PROJECT ADMINISTRATOR
HONEYWELL LIMITED SYDNEY, AUSTRALIA
02.2018 - 02.2021
- A global Fortune 100 technology company, delivering solutions to business, industry, and manufacturing leaders, serving customers with aerospace products and services; control technologies for buildings and industrial; automotive products; and specialty materials
- Act as Subject Matter Expert (SME) and focal point for country-specific practices that I manage, ensuring process compliance by LOB customers through regular process reviews and discussions
- Provide a high level of customer service to internal and external stakeholders
- Project, Spot, and Contract Administrator for New South Wales, Northern Territory regions, and Asia Pacific business
- Identify and deliver process improvements and efficiency savings and benefits for the business
- Proactively identify and prepare business cases for opportunities to improve business processes for each region
- Act as business SME for any ERP enhancement and implementation (Salesforce, SalesLogix, ePSF, Oracle)
- Managed project activities from planning to delivery
- Prepares project order tracker and progress report for the Project team
- Co-ordinate shipments between the manufacturing site, freight forwarders, and customers in accordance with project contract requirements
- Maintain and monitor inventory for contract parts management
- Parts ordering maintaining part stock
- Supports each region's business operations for Logistics Administration, Inventory Management for contract customers, purchasing, expediting, parts ordering, forecasting, and report submission
- Support engineers for training, onsite induction, and submission of proposals
- Customer interface for invoice resolution, netting, and cash collections working closely with the finance team
- Acts as a gatekeeper for the business end-to-end process
- Organize additional activities within the area such as customer surveys, training, meetings, and travel as required.
PROJECT ADMINISTRATOR
RAPISCAN SYSTEMS DUBAI, UNITED ARAB EMIRATES
08.2016 - 06.2017
- The world's leading security screening provider provides the highest level of threat detection compliance to government agencies and private security operations around the world
- Major Project (Middle East): SP558B- Supply and Installation of In-line HBS Screening Equipment at Dubai International Airport and Al Maktoum International Airport
- Submit the documents hard/soft copy-based project requirements for approval with transmittal
- Coordinate with the Head of Aviation Programmed in Salford, UK for final submission
- Attend weekly progress project meetings with the customer, project consultant, and stakeholders
- Responsible for back-end Project Management and execution support for document monitoring, assisting in document approval and closure of the project
- Preparation of weekly and monthly progress reports being reported and submitted to management
- Generate document tracking register for submission to Project Consultant
- Authorized person for the application of all kinds of Government passes Airside and Landside access to restricted areas at Dubai International Airports to Rapiscan service engineers
- Work with the internal and external Health & Safety Officers in obtaining approval for material and equipment passes
- Co-ordinate shipments between manufacturing site, freight forwarders, and customer in accordance with project contract requirements
- Manage Project order backlog ensuring delivery dates are communicated and expedited with the project team
- Taking Project Progress Minutes of the Meeting
- Focal point person on all project coordination with internal and external customers
- Perform other administrative duties and oversee special projects as and when assigned.
CUSTOMER SERVICE ADMINISTRATOR II
EMERSON INDUSTRIAL AUTOMATION DUBAI, UAE
12.2011 - 08.2015
- One of the core business platforms of Emerson Electric, a fortune 500 multinational company
- A global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets
- Oversee a variety of administrative support duties
- Order Management complete range of Product lines from all Sourcing Locations
- Manage the entire order-to-delivery process for both external and internal customers and Intercompany orders
- Provide sales support, and commercial assistance to both internal and external customers for Middle East region distributors, OEMs, Key accounts, End-users, and external sales force in all aspects of commercial activity
- Liaise with project stakeholders to collect and disseminate project information
- Act as Business Unit Export Trade Compliance
- Supervise our team in determining workloads and providing order entry, system, and business process training to new staff
- Issue International and Local purchase orders for Project orders and Service & Solutions
- Focal Point for internal and external customer communications related to inquiries from pre-order and post-order services, resolving order issues, netting, and discrepancies
- Handles proper project documentation signed and approved by General Manager and Finance Manager
- Manage and review open backlog to determine the expediting course of action, as necessary
- Prepare administrative workflow by establishing uniform work procedures and instructions and assisting Customer Services Manager with the implementations
- Creates and revises work procedures by analyzing operating practices, point person for system upgrade and testing ensuring that every step is functional and operates smoothly
- Knowledgeable with ERP systems (Oracle, JD Edwards and Trax)
- Acts as backup for Logistic Coordination
- Perform other ad-hoc duties and oversee special projects as and when assigned.
LOGISTIC COORDINATOR II
EMERSON PROCESS MANAGEMENT - FISHER DUBAI, UAE
06.2009 - 11.2011
- One of Emerson's business units is a Fortune 500 multinational company
- Emerson is the knowledge leader in control valve and instrument products - Fisher brand products have remained in the process control industry
- Reports directly to the Materials Manager
- Provides end-to-end logistic support
- Business Unit Trade Compliance & Customs Gatekeeper
- Create shipping documents, Shipping Labels & other required customs documents such as (Certificate of Origin, Legalization, Local Entry Pass, etc.)
- Work closely with the logistics provider to ensure on-time shipments
- Attends internal & external customer inquiries regarding shipment status and all related shipping needs
- Ensure proper handling of cargo to the freight forwarder
- Manage stock control: the self-assured receipt, storage, retrieval, and timely delivery of goods; shipment loading and transferring of data entry into the system
- Prepares a monthly report for the review of the Materials Manager
- Handles Special Project orders: Iraq/ Egypt/ Saudi Arabia
- Monitoring of shipment until it reaches the project site, special marking, and Packing Inspection
- Supervise in assisting Quality Controller Engineer during onsite inspection
- Administer obtaining material clearance for shipping
- Prepares and monitors daily plans for warehousing & transport service
- Perform administrative support duties
- Perform other ad-hoc duties and oversee special projects as and when assigned.
ASST. SALES SUPPORT/ORDER ENTRY (TEMP ASSIGNMENT)
EMERSON CLIMATE TECHNOLOGIES DUBAI, UAE
10.2008 - 05.2009
- A business of Emerson, a Fortune 500 multinational company
- The world's leading provider of heating, air conditioning, and refrigeration solutions for residential, industrial, and commercial applications
- Handles Major customers for all OEM Customers in Saudi Arabia
- Prepares Formal Quotation submitted to customer
- Order Entry
- Attends all customer inquiries, concerns, and issues
- Submits Monthly Tracking report of shipments, Orders, and Order Acknowledgements to customers
- Submits updated invoice and make a follow-up of payments to the customer for Europe shipment
- Responds and attends to Internal and External customer inquiries, issues, and concerns
- Back up support for Sales Manager and Customer Service Supervisor
- Update approved pricing in customer database
- Keeps record of all purchase orders, order acknowledgment and other documents related to customer needs
- Checks Order Acknowledgement ensuring error-free before submitting it to the customer
- Perform other ad-hoc duties and administrative support as and when assigned.
TECHNICAL SUPPORT REPRESENTATIVE/ MONITORING TECHNICIAN
EMERSON CLIMATE TECHNOLOGIES MANILA, PHILIPPINES
02.2005 - 06.2008
- A business of Emerson, a Fortune 500 multinational company
- The world's leading provider of heating, air conditioning, and refrigeration solutions for residential, industrial, and commercial applications
- Alarm monitoring and facilities management (Basic and Resolution customers)
- Basic- doing outbound calls for ERS customers with a basic account
- Resolution- troubleshooting alarms/ doing outbound calls for ERS customers with a Resolution account
- Setpoint Verification access to refrigeration, HVAC, lighting, and building control system setpoint information
- Prepares daily, weekly, and monthly reports for ERS customers
- Prepares charts and diagrams that constitute a representation of the statistics by the entire support team on a daily, weekly, and monthly basis
- Handles outbound calls
- Proficient in the following applications: Order Entry, ASCO Valve net, and Net Pricing Application Management Systems.
CUSTOMER SERVICE EXECUTIVE
COURIERS WORLDWIDE SERVICES, PHILIPPINES
10.2000 - 03.2003
Education
Bachelor of Science - Major in Tourism -
Centro Escolar University, Manila Philippines
01.2000
Skills
Project Support
Contract Administration
Process Improvement
Planning and Prioritization
Project Reporting
Project tracking
Cost Analysis
Effective Communication
Multi-Project Coordination
Decision-Making
Subcontractor Management
Meeting facilitation
Project monitoring
Client Relationships
Stakeholder Relations
Proficient in Smartsheet, Trello, Excel
References
Available upon request.
Training
- March 21-22, 2024, Leadership Skills Training, Certis Security Australia, Sydney NSW
- Nov 16-24, 2023, Certificate of Completion, PMP Exam Prep, PM-Partners, Sydney NSW
- April 10, 2023, Certified Lean Six Sigma White Belt, Advanced Innovation Group Pro Excellence (AIGPE)
- June 21-25, 2021, Leadership Training, QT Manly Station, Sydney NSW C3 Church Ryde
- April 27-29, 2021, Leadership Conference, Sunshine Coast C3 Church Ryde
- August 16, 2019, Interpersonal Skills and Effective Communication Course, The University of Sydney
Timeline
CONTRACT ADMINISTRATOR
CERTIS SECURITY AUSTRALIA
01.2022 - 03.2024
EXECUTIVE ASSISTANT TO CEO/SENIOR MINISTER AND PASTORAL ASSISTANT FOR NEW CONGREGATION
C3 CHURCH RYDE, SYDNEY, AUSTRALIA
02.2021 - 01.2022
REGIONAL PROJECT ADMINISTRATOR
HONEYWELL LIMITED SYDNEY, AUSTRALIA
02.2018 - 02.2021
PROJECT ADMINISTRATOR
RAPISCAN SYSTEMS DUBAI, UNITED ARAB EMIRATES
08.2016 - 06.2017
CUSTOMER SERVICE ADMINISTRATOR II
EMERSON INDUSTRIAL AUTOMATION DUBAI, UAE
12.2011 - 08.2015
LOGISTIC COORDINATOR II
EMERSON PROCESS MANAGEMENT - FISHER DUBAI, UAE
06.2009 - 11.2011
ASST. SALES SUPPORT/ORDER ENTRY (TEMP ASSIGNMENT)
EMERSON CLIMATE TECHNOLOGIES DUBAI, UAE
10.2008 - 05.2009
TECHNICAL SUPPORT REPRESENTATIVE/ MONITORING TECHNICIAN
EMERSON CLIMATE TECHNOLOGIES MANILA, PHILIPPINES
02.2005 - 06.2008
CUSTOMER SERVICE EXECUTIVE
COURIERS WORLDWIDE SERVICES, PHILIPPINES
10.2000 - 03.2003
Bachelor of Science - Major in Tourism -
Centro Escolar University, Manila Philippines
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