Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mararet Morse

Melbourne,VIC

Summary

Accomplished business leader with a proven track record at Framespot, excelling in operations management and customer relations. Spearheaded initiatives that significantly enhanced client satisfaction and retention, leveraging skills in financial management and relationship building. Demonstrated exceptional teamwork and collaboration, driving a customer-first culture that resulted in substantial business growth. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

39
39
years of professional experience

Work History

Owner

Framespot
01.1990 - 07.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Customer Sales and Service Expert

To Be Added
01.1985 - 01.1990
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
  • Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
  • Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
  • Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
  • Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
  • Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.

Education

Associate of Arts - Arts

Tbd
Tbd
03.1976

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Operations Management
  • Business Management
  • Staff Management
  • Marketing
  • Financial Management
  • Staff hiring
  • Business Administration
  • Negotiation
  • Sales Leadership
  • Administrative Oversight
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Customer Service Management
  • Quality Assurance
  • Inventory Management
  • Inventory Tracking and Management
  • Purchasing and planning
  • Records Organization and Management
  • Customer Retention

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Timeline

Owner

Framespot
01.1990 - 07.2023

Customer Sales and Service Expert

To Be Added
01.1985 - 01.1990

Associate of Arts - Arts

Tbd

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Mararet Morse