Marby King

RECEPTION

• Maintain and monitoring customer’s service. Manage complaints and rectify issues to complete satisfaction, refers to management when appropriate. Determine needs of visitors and provide information or solutions. Screens and verifies visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Answer incoming telephone calls and/or answer queries from customers in a timely fashion, transfer to appropriate area, take messages. Managed more than 100 incoming calls per day during term time. Coordinate and communicates with 20 - 30 visitors daily during term time.
• Learn and implement effective communication skills and scripts for to manage customer service and media inquiries. Take enquiries from walk in to gather pertinent information and direct verified documentations to management appropriately.
• Responds to inquiries and conference room requests made online, by phone or email. Schedule meetings and meeting rooms for teachers, directors, and other colleagues. Train and answer enquiries from colleagues on Synergetic, Office or mystpauls to assist with Staff's technological questions.
• Perform allocated administrative tasks as directed by various Directors. Perform data entry to the school calendar, i.e., Conference bookings and Uniform Shop appointments; and other administrative tasks as required from the EA to the Principal. Attention to detail and high-level organisational ability. Commitment to continuous organisational improvement. Deliver key administrative support to co-workers, taking on additional tasks during peak times.
• Very high-level confidentiality. Initiative and judgment in complex, confidential situations. Ability to communicate effectively to the members of the school community with positivity and capacity to effectively communicate the school’s mission and vision.
• Obtain and maintain First Aid Qualifications. Render Basic First Aid to students and staff. Patience, care, compassion, and discernment as needed. Review safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Enter data and reports into school database from Enrolments, Medical Maintenance and Co-Curricular.
• Ordering and maintaining stock office supplies. Oversees office inventory by restocking supplies and submitting purchase orders.
• Maintenance of petty cash and EFTPOS cash entry. Maintain financial records to verify timely clearance of credit and debit activities.
• Ability to prioritise duties and meet deadlines and achieve goals within a complex and multi-focused office environment.
• Sort incoming mail and direct to correct personnel each day. Prepare packages for shipment by generating packing slips and setting up courier deliveries. Signs for packages, recorded deliveries and distributes to personnel.
• Maintain front office cleanliness and organized supplies to increase task productivity. Collaborate with housekeeping and maintenance staff to address and mitigate facility issues.

RECORDS

• Scan incoming documentation. Consolidate diverse records. Disseminate information to correct department, individual or outside location.
• Maintain complete confidentiality in accordance with organization and legal requirements.
• Observes confidentiality and safeguards all school-related information.
• Kept department clean, organized, and professional.
• Purge outdated files, monitors retention schedules, create and develop complex schedules according to AIS, ASA and Complispace.
• Pull student's file for upcoming appointments. Obtain information by contacting appropriate staff.
• Update daily logs to track information movements.
• Write reports, emails, memoranda, letters, and releases.
• Conceptualize and implement new and more efficient filing system.
• Assist with properly processing records requests.
• Works with speed, efficiency, and accuracy to process documentation and complete projects.
• Managed electronic health record quality assurance processes by organizing and handling requests for school clinic and nurse.
• Work with management to ensure paperwork was received and processed correctly, i.e., enrolments and medical maintenance.

• Maintain and monitoring customer’s service. Manage complaints and rectify issues to complete satisfaction, refers to management when appropriate. Determine needs of visitors and provide information or solutions. Screens and verifies visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Answer incoming telephone calls and/or answer queries from customers in a timely fashion, transfer to appropriate area, take messages. Managed more than 100 incoming calls per day during term time. Coordinate and communicates with 20 - 30 visitors daily during term time.
• Learn and implement effective communication skills and scripts for to manage customer service and media inquiries. Take enquiries from walk in to gather pertinent information and direct verified documentations to management appropriately.
• Responds to inquiries and conference room requests made online, by phone or email. Schedule meetings and meeting rooms for teachers, directors, and other colleagues. Train and answer enquiries from colleagues on Synergetic, Office or mystpauls to assist with Staff's technological questions.
• Perform allocated administrative tasks as directed by various Directors. Perform data entry to the school calendar, i.e., Conference bookings and Uniform Shop appointments; and other administrative tasks as required from the Director of Planning and Organisation. Attention to detail and high-level organisational ability. Commitment to continuous organisational improvement. Deliver key administrative support to co-workers, taking on additional tasks during peak times.
• Very high-level confidentiality. Initiative and judgment in complex, confidential situations. Ability to communicate effectively to the members of the school community with positivity and capacity to effectively communicate the school’s mission and vision.
• Obtain and maintain First Aid Qualifications. Render Basic First Aid to students and staff. Patience, care, compassion, and discernment as needed. Review safety, health and sanitation processes throughout areas and enforced rules to promote security and safety. Purchase First Aid Occupational supplies for Sickbays and Departments' kits.
• Enter data and reports into school database from Enrolments, Medical Maintenance and Co-Curricular.
• Ordering and maintaining stock office supplies. Oversees office inventory by restocking supplies and submitting purchase orders.
• Maintenance of petty cash and EFTPOS cash entry. Maintain financial records to verify timely clearance of credit and debit activities.
• Ability to prioritise duties and meet deadlines and achieve goals within a complex and multi-focused office environment.
• Sort incoming mail and direct to correct personnel each day. Prepare packages for shipment by generating packing slips and setting up courier deliveries. Signs for packages, recorded deliveries and distributes to personnel.
• Disseminate information to correct department, individual or outside location.
• Maintained complete confidentiality in accordance with organization and legal requirements.
• Observes confidentiality and safeguards all school-related information.
• Maintain front office cleanliness and organized supplies to increase task productivity. Collaborate with housekeeping and maintenance staff to address and mitigate facility issues. Keeps department clean, organized, and professional.
• Purge outdated files, monitors retention schedules.
• Pull student's file for upcoming appointments. Obtain information by contacting appropriate staff.
• Update daily logs to track information movements.
• Write reports, emails, memoranda, letters, and releases.
• Conceptualize and implement new and more efficient filing system.
• Assist with properly processing records requests.
• Works with speed, efficiency, and accuracy to process documentation and complete projects.
• Managed electronic health record quality assurance processes by organizing and handling requests for school clinic and nurse.
• Work with management to ensure paperwork was received and processed correctly, i.e., enrolments and medical maintenance.