Recently completing a Bachelor of Business, majoring in both Human Resource Management and Sport Management, I provide a vast set of skills that can be expressed in both individual or team-based environments. I am prepared and open to new ideas and learnings, whilst also having the ability to understand different values and morals when communicating with others. These interpersonal skills ensure I am very easy to get along with, whilst always conducting myself with respect and compassion.
Overview
6
6
years of professional experience
Work History
‘Saturday Program’ Head Coach and Coordinator Assistant
Eltham Redbacks FC
Eltham North, Victoria
01.2023 - Current
Planned and developed a 22-week football program aimed at boys and girls aged 3-7 with over 160 players registered for 2023.
2024 set to align with terms 1-3 with over 200 registrations expected.
Constructed and provided weekly content to volunteer coaches.
Developed and provided clear floor plan for squads and volunteers.
Managing and coaching volunteer coaches, providing constant and clear feedback and support. This made them feel welcome and improved the quality of the program.
Managing all registrations and participants under my advisory and leadership, ensuring all groups were supported and not overpopulated, whilst catering to requests and feedback.
Coordinated celebration and appreciation events for volunteers.
National Premier League Head Coach
Eltham Redbacks
Eltham North, Victoria
09.2022 - Current
2023/24 - NPL U16 Head Coach
2022/23 - NPL U14 Head Coach
Lead and develop football players to become better athletes and human beings.
Create and deliver extensive session plans three times a week for an eleven month season.
Lead Football School Coach
Melbourne City Football Club
Melbourne , Victoria
08.2022 - Current
Leading and operating clinics at primary schools, school holiday programs and term-based weekly sessions.
This includes guiding and communicating to parents and players important information, correct groups and locations, overseeing multiple groups at once.
Supporting and piloting a team of coaches to good behaviors and work ethic.
Inbound Call Center Agent
The Message Centre (TMC)
Heidelberg, Victoria
02.2022 - Current
Answer and successfully complete reception-like calls for over 200 unique organizations.
These can include afterhours and emergency situations.
Monitored system performance metrics such as average speed of answer, abandonment rate.
Answered incoming customer calls regarding products and services, providing information, troubleshooting issues, and resolving complaints.
Sport Management Placement
Melbourne City Football Club
Melbourne, Victoria
02.2023 - 09.2023
Completed 200 hours of Sport Management Placement
Completed extensive Competitor Analysis, researching about a vast number of competitors in a clear and consistent presentation
Lead Football Schools Coach at multiple locations throughout the state, across City Football Schools and ‘Select Squad’ programs, over Term and School Holiday programs, guiding close to 100 players at a time.
Human Resources Internship
City Larder Distribution and Manufacturing
03.2023 - 05.2023
Researched, implemented, trained, and maintained Deputy, a new timesheet and rostering system for the team, which was also successfully integrated with existing payroll system, removing paper timesheets, and allowing the owners of the business to become more time efficient
Developed, introduced, and maintained new OH&S Plan including Emergency Management (including the creation of an evacuation plan, risk assessment etc), Chemical Management (identified and reviewed all chemicals on the property and ensured it followed legal guidelines, Traffic Management (constructed entire 18-page plan outlining do’s and don’ts for all traffic related procedures and policies, all Safe Operating Procedures) and updated a Computer Workstation Set Up for employees
Assisted in the development of the Staff Manual and Induction
This was distributed to all new and existing employees, containing important information
Assisted in the recruitment and selection of potential employees, including assessing applications and developing the advertisement of a major role
Employee Safety and well-being a major priority and focus, with documents of the above sharable if requested.
Soccer Coach
Indoor Action Sports Bundoora
Bundoora, Melbourne
01.2021 - 12.2021
Coach and run soccer clinics that included children with disabilities such as Autism and Cerebral Palsy (ages 8-12)
Founder and Owner of Competitive Futsal Club
Futsal Oz
Melbourne, Victoria
01.2018 - 01.2020
Built indoor soccer club from social league team to over 100 members (players and staff) involved
Sourced sponsors to fund for uniform and other organizational requirements.
Education
Bachelor of Business: Human Resource Management and Sport Management -
La Trobe University
01-2023
AFC 'C' Licence
01-2022
VCE -
Parade College, Bundoora
01-2020
Highly Skilled With Common Softwares
Skills
Hard Work and Commitment to finishing tasks and projects well before due dates or deadline, with an output produced from best of my ability
Kindness, Loyalty, and Respect to employers, through times such as communicating and listening to all, regardless of level of employment or stage of life as well as arriving to shifts early, and responding promptly and effectively to emails or questions
Open-Minded Approach to requests or tasks given, putting my hand up for new experiences and projects ensuring I cover and witness a wide variety of practices, meeting new people and getting involved with behaviors out of my comfort zone
Leadership and Team Building when developing the skills and behaviors of both paid and unpaid individuals in either a work or athlete-based environment
Time Management whilst performing multiple tasks at once, having the ability to juggle more than one responsibility at a time, completing them to the best of my ability
References
Rae Bonney | Workplace Mental Health | Men & Boy’s Health | Crisis Support | Counsellor | Speaker | Radio Presenter | 0409 508 429 | Rae@raebonney.com
Rebecca Bell | City Larder Owner & Founder | 0435 956 368 | rebecca@city-larder.com
Gabby Montagnese | AFR100 Women of Influence | Women In Industry Winner | Philanthropist | Mentor | Board Director | 0400 094 777
Timeline
Human Resources Internship
City Larder Distribution and Manufacturing
03.2023 - 05.2023
Sport Management Placement
Melbourne City Football Club
02.2023 - 09.2023
‘Saturday Program’ Head Coach and Coordinator Assistant
Eltham Redbacks FC
01.2023 - Current
National Premier League Head Coach
Eltham Redbacks
09.2022 - Current
Lead Football School Coach
Melbourne City Football Club
08.2022 - Current
Inbound Call Center Agent
The Message Centre (TMC)
02.2022 - Current
Soccer Coach
Indoor Action Sports Bundoora
01.2021 - 12.2021
Founder and Owner of Competitive Futsal Club
Futsal Oz
01.2018 - 01.2020
Bachelor of Business: Human Resource Management and Sport Management -