Summary
Overview
Work History
Education
Skills
Timeline
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Marc Askey

Bentleigh,VIC

Summary

PROFESSIONAL SUMMARY

Graduating with a 2:1 Honours degree in Applied Psychology, then went on to earn a Social Science PGCE for Secondary Teaching from Manchester Met University in 2019. Enjoy all sports, with a keen personal interest in soccer. Have played soccer semi-professionally for a number of years with Airbus UK Broughton and hold multiple Football Coaching qualifications from the UK's Football Association (FA). Working across UK and USA developing tailored, personalised coaching plans for young talented players.

Have a very mature approach to life and feel comfortable dealing with challenging people or situations. High-energy problem-solver knowledgeable about competitor strategies and talented in adapting techniques to overcome challenging tasks. Knowledgeable and dedicated customer service professional with extensive experience in the betting industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with customers and co-workers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Mentored and encouraged students to appreciate and use mathematics in real-world situations. Strive to demystify mathematics and remove anxiety associated with learning math. Pay special attention to struggling students and offer one-on-one tutoring to overcome hurdles. Skilled public speaker with strengths in promoting learning through hands-on, discussion-based and remote learning strategies.

Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.

Overview

8
8
years of professional experience

Work History

Customer Service/AML Analyst

SportsBet
07.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled thousands of unique customer service queries.
  • Identified threats, vulnerabilities and suspicious behaviour patterns to recommend mitigation measures.
  • Prepared reports, metrics and research to support fraud initiatives and projects.
  • Investigated fraud referrals and performed research to minimize risk and resolve inquiries.

Soccer Coach

UK Elite Soccer
06.2018 - 09.2018
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Developed and led age- and ability-appropriate soccer training drills.
  • Coached over 200 players across various ages and abilities.
  • Established individual goals and monitored player performance to support achievement.
  • Built positive, productive training environments fostering team unity and camaraderie.

Student Social Science Teacher

St Chads Catholic High School
09.2018 - 07.2019
  • Key subjects include: Psychology, Social Sciences and Mathematics
  • Mentored less successful students one-on-one to improve understanding of materials.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Kept students on-task with proactive behaviour modification and positive reinforcement strategies
  • Incorporated multiple types of teaching strategies into classroom

Teaching Assistant

Mold Alun High School
09.2017 - 05.2018
  • Assisted in teaching a range of subjects including Mathematics, English, History and Physical Education.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Tutored special needs students individually and in small groups to reinforce learning concepts.

Community Play Team Member

Flintshire County Council
06.2015 - 08.2017
  • Supervising children in Summer Play Schemes,
    initiating play and activities, conducting risk assessments
    and responsibility for child safety and welfare
  • Performed coaching sessions for any children that
    wanted to improve their abilities in numerous different sports.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Post Graduate Certificate - Sciences

Manchester University
Manchester, UK
2019

Bachelor of Science - Applied Psychology

Liverpool John Moores University
Liverpool, UK
06.2017

High School Diploma -

Mold Alun Secondary School
Mold, Wales, UK
07.2014

Skills

  • SKILLS WORK HISTORY
  • Operation Monitoring
  • Instructional Techniques
  • Software Applications
  • Industry Trends
  • Mathematics
  • Team Member Development
  • Presentation Development
  • Customer and Client Relations
  • Cardiopulmonary Resuscitation (CPR)

Timeline

Customer Service/AML Analyst

SportsBet
07.2021 - Current

Student Social Science Teacher

St Chads Catholic High School
09.2018 - 07.2019

Soccer Coach

UK Elite Soccer
06.2018 - 09.2018

Teaching Assistant

Mold Alun High School
09.2017 - 05.2018

Community Play Team Member

Flintshire County Council
06.2015 - 08.2017

Post Graduate Certificate - Sciences

Manchester University

Bachelor of Science - Applied Psychology

Liverpool John Moores University

High School Diploma -

Mold Alun Secondary School
Marc Askey