Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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Marc Banovic

Marc Banovic

Sydney,Australia

Summary

I’m a Technical Systems Engineer with 16 years of industry experience, specialising in end-to-end technology management, managed services, and technical consulting. Over the years, I’ve worked on both small and large-scale projects across Sydney as well as interstate—including Melbourne, Brisbane, and Perth—always bringing a friendly demeanour and a genuine enthusiasm to get the job done. I have expertise in a wide range of technologies and am well-versed in operating systems such as Windows and macOS. I’m particularly skilled in setting up network infrastructure and configuring systems with a strong focus on security. Communication is one of my key strengths—I excel at bridging the gap between technical and non-technical stakeholders and providing valuable insights to project managers. I take full responsibility for my own success and am equally committed to the success of my team.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Modern Workplace Consultant

TECHCLICK
01.2025 - Current
  • Implementing solutions, implementation and delivery of projects as required.
  • Work with team members to drive successful delivery of innovative projects.
  • Advocating collaboration and knowledge sharing plus fostering innovation and change.
  • Participate in a high performance culture within the team, focusing on consulting and delivery excellence.
  • Participate in design workshops.
  • Document technical solutions.
  • Take ownership for the implementation, configuration and delivery of Microsoft projects.
  • Work with the project team and our clients to ensure successful delivery.
  • Provide client support as required.
  • Build strong relationships with customers and your team to ensure a positive experience for all customers.
  • Obtained Microsoft 365 Certified: Teams Administrator Associate certification.

Senior Modern Workplace Consultant

LINKTECH AUSTRALIA
05.2023 - 01.2025
  • Implementing solutions, implementation and delivery of projects as required.
  • Work with team members to drive successful delivery of innovative projects.
  • Advocating collaboration and knowledge sharing plus fostering innovation and change.
  • Participate in a high performance culture within the team, focusing on consulting and delivery excellence.
  • Participate in design workshops.
  • Document technical solutions.
  • Take ownership for the implementation, configuration and delivery of Microsoft projects.
  • Work with the project team and our clients to ensure successful delivery.
  • Provide client support as required.
  • Build strong relationships with customers and your team to ensure a positive experience for all customers.
  • Obtained Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Power Platform Fundamentals and Microsoft Certified: Power Platform Developer Associate certifications.

Senior Cloud Consultant

CUBESYS
10.2021 - 05.2023
  • Assisting with pre-sales, project design and implementation.
  • Documentation of technical processes.
  • Mentoring and guidance for cloud consultants and service desk agents.
  • Building relationships with customers and partners.
  • Monitoring and administration of Azure environment for clients, specializing in Virtual Machine configuration/deployment, Enterprise application configuration/deployment, Azure Active Directory and AD Connect, Cost Optimisation and Billing, Quota increases for vCPU, Azure Virtual Desktop configuration/deployment, Role Based Access Control, Privileged Identity Management and Conditional Access.
  • Monitoring and administration of Microsoft Intune/Endpoint Manager environments relating to application packaging, autopilot and Windows updates.
  • Monitoring and administration of Microsoft 365 stack including OneDrive, Sharepoint, Teams and Exchange Online.
  • Created and deployed configuration and compliance policies for a Microsoft Intune/Endpoint Manager project which involved the enrolment of over 500 iOS/Android devices.
  • Experience with design and deployment of an SCCM environment including user security administration, Windows Server Patching and assisting with SCCM version upgrades.
  • Gained exposure and experience with AWS.
  • Responsible for high level support for a SCCM environment managing over 100,000 endpoint devices.
  • Obtained Microsoft Certified: Identity and Access Administrator Associate, Microsoft 365: Enterprise Administrator Expert, Microsoft Certified: Azure Security Engineer Associate and Nerdio NME-200 certifications.

ESS Managed Services Consultant

INSENTRA
06.2020 - 10.2021
  • Support function at Level 2/3 for the Microsoft stack in scope (Microsoft 365, Active Directory, Azure, Windows 10, Exchange, SharePoint, One Drive for Business, Teams).
  • Experience with SCCM including user security administration, Windows Server Patching and assisting with SCCM version upgrades.
  • Administrative and troubleshooting experience with Hyper-V Manager and VMWare vSphere.
  • Exposure to Intune policy configuration.
  • Assisting with the development, enhancement and documentation of Insentra support processes for Microsoft 365, Microsoft Azure and Active Directory.
  • Building relationships with customers and partners.
  • Mentoring, supporting and developing customer service desk agents.
  • Assigned as primary engineer for one of our largest clients.
  • Assisted in a Microsoft Intune/Endpoint Manager roll-out project which involved the enrolment of over 500 iOS/Android/Windows devices.

Managed Services Transformation Consultant

BRENNAN IT
08.2018 - 12.2019
  • Development of a set of standard reference architectures to be used for the onboarding of new clients.
  • Identifying efficiencies and addressing through process and automation.
  • Support in the execution of Managed Services Strategic Objectives.
  • Extensive support using Microsoft SCCM, specializing in SOE deployment and 1E Nomad.
  • Ensuring hand-over of projects to Managed Services teams after successful testing completion.
  • Provided 3rd level support for all project-related escalations from Managed Services teams.
  • Promoted to Transformation Consultant in August 2018, as part of new internal Transformation team.
  • Part of Centralised Bundle project which involved the configuration and deployment of Managed SOE to 60+ clients.

Managed Services Consultant

BRENNAN IT
12.2017 - 08.2018
  • Providing 1st to 3rd level onsite and remote IT support to a range of Managed Services clients.
  • Being able to solve complex, high-impact challenges in a timely and efficient manner.
  • Taking ownership of assigned clients by proactively managing their IT environment.
  • Providing a high level of customer service whilst adhering to service level agreements.
  • Monitoring/troubleshooting of backups in Storagecraft, Symantec NetBackup and Veeam.
  • Providing after-hours support as part of on-call roster.
  • Extensive support using Active Directory, DNS, DHCP, Microsoft Exchange 2010/2013 and Office 365, SQL Server, Citrix XenApp, Microsoft Azure, VMWare, Hyper-V, some scripting with Powershell, Storage technologies such as NAS and RAID, as well as AV experience with video conferencing systems such as Polycom.
  • Obtained MCSA in Office 365, as well as Azure Administrator Associate certification.
  • Assigned as primary engineer for a number of clients.
  • Assisted with onboarding and transition of new clients to Managed Services.

Technical Systems Engineer

360 CONSULTING
12.2015 - 11.2017
  • End to end IT system management ensuring capacity, availability, integrity, security and optimum operation, for all production environments are met.
  • Contributing to strategic IT planning for clients, ensuring their systems are up-to-date and protected.
  • Maintaining security for clients and ensuring that users have strict access to only what is needed, locking down operating systems through group policy and providing file/folder access through Active Directory security groups.
  • Quoting hardware/software to clients, using our internal system, Connectwise Sell, as well as liaising with reseller companies.
  • Working onsite, as well as interstate, to attend to client’s needs.
  • Installation and management of servers, workstations and laptops and related networking components.
  • Extensive support of AD, DNS, DHCP, Cisco Routing, Switch and Wireless troubleshooting, Microsoft Exchange 2010/2013, Office 365, Windows Server 2003/2008/2012 R2, SQL Server 2008/2012. VMWare, Hyper-V, Powershell and AV equipment such as Polycom.
  • Gained further knowledge of Cisco/HP routers and switches, as well as configuring these devices.
  • More hands-on experience with server hardware.
  • Undertook an Office 365 course, with the goal of completing my MCSA in Office 365.
  • Exposure to cloud network environments and cloud tools, such as Amazon S3 Cloud Explorer, Datto Cloud Backup and Microsoft Azure.
  • Office 365 migration, for one of our largest clients.
  • Migration and deployment of SQL databases, from an on-premise server, to a cloud hosted server for the Sage Micropay application.
  • Windows 10 Deployment – Building the Windows 10 image, locking down certain settings from domain users. Imaging and deployment of laptops/desktops, to over 100 staff members.

Technical Analyst

ENSYST
11.2014 - 12.2015
  • Providing Hardware/Software support to various clients, at a 1st and 2nd Level, to over 500+ users.
  • Escalating issues to Support Engineers and Third Party Support teams.
  • Logging all calls with internal ticketing system.
  • Meeting SLA and KPI requirements on a weekly/monthly basis.
  • Extensive support/experience with Windows XP/Vista/7/8/8.1, Windows Server 2003/2008/2012, Active Directory, Office 365, Exchange 2007/2010, Mac OSX, iOS, Android, EEP ticketing system, WYSE terminals, Micros and HP switches, Cisco routers/wireless access points, HP/Canon/Fuji Xerox printer installation and troubleshooting, Cisco phone setup and troubleshooting, Symantec Backup Exec 2003/2008.
  • Subject matter expert and trusted technical adviser for one of our largest clients.
  • Achieved constant 100% customer satisfaction results from client surveys.

Operations Analyst

ECHO ENTERTAINMENT GROUP
07.2014 - 11.2014
  • Providing Hardware/Software support, to all users across The Star, Jupiter’s Brisbane, Gold Coast and Treasury Brisbane casinos, at a 1st and 2nd Level, to over 2000+ users.
  • Escalation of issues to appropriate teams and/or 3rd part vendors.
  • Creating and maintaining end-user documentation on various applications and processes.
  • Working to a 24x7x365 roster.
  • Extensive support/experience with Windows XP/7/8, Windows Server 2003/2008/2012, ServiceNow ticketing system, Active Directory, Micros POS (Point of Sale systems) and EFT terminals, Symantec NetBackup.
  • Gained valuable knowledge/experience in IT.
  • Obtained a NSW/QLD Gaming License.

Level 1/2, Service Desk Engineer

DNS IT
11.2012 - 06.2014
  • Providing Hardware/Software support to various clients, at a 1st and 2nd Level, to over 500+ users.
  • Escalating issues to Level 2/3 Engineers.
  • Meeting SLA and KPI requirements on a weekly/monthly basis.
  • Extensive support/experience with Windows XP/7/8, Windows Server 2003/2018/2012, Active Directory, Exchange 2007/2010, Mac OSX, iOS, Android, Connectwise ticketing system, WYSE terminals, Micros and HP POS (Point of Sale systems), EFT terminals, HP switches, Cisco routers/wireless access points, HP/Canon/Fuji Xerox printer installation and troubleshooting, Cisco phone setup and troubleshooting, Symantec Backup Exec 2003/2008.
  • Gained valuable knowledge/experience in IT Managed Services.
  • Customer Service experience, both via phone and face-to-face interaction, as well as built excellent relationships with Executive management teams, which included CEO, CFO, and EA.

DESKTOP ADMINISTRATOR

OMNICOM MEDIA GROUP
12.2009 - 11.2012
  • Providing Hardware/Software support for over 300+ users.
  • Management of data backup system for the entire company.
  • Creating and deploying software updates/packages.
  • Extensive support/experience with the PABX phone systems, Windows XP/7, Windows Server 2003/2018, Active Directory, Mac OSX, iOS, Android, Altiris ticketing system and Deployment Console, Canon printer installation and troubleshooting, Cisco phone setup and troubleshooting, Symantec Backup Exec 2003/2008.
  • Gained valuable knowledge/experience in IT.
  • Customer Service experience, both via phone and face-to-face interaction, as well as built excellent relationships with Department/Executive management teams, which included the CEO, CFO, and EA.

Education

Diploma of Information Technology - Network Engineering

Ultimo TAFE

Skills

● Cloud network environments and cloud tools, such as Datto Cloud Backup and Microsoft Azure

● Windows Server/Active Directory & Exchange 2003/2008/2012 R2/2016

● ServiceNow as an operational management platform

● Microsoft 365, including setup, provisioning and configuration of:

o Exchange Online – Shared and resource mailboxes creation and permissions, mail flow configuration and troubleshooting of mail flow rules and connectors and spam filtering policies

o Entra ID – Conditional Access, Identity and Access Management, Privileged Identity Management, Authentication Methods, Active Directory Management, Hybrid Identity

o Sharepoint Online – Configuration of External Sharing restrictions and permissions management

o Defender for 365 – Setup of policies relating to anti-phishing and anti-spam filters

● Microsoft Intune/Microsoft Endpoint Manager/Microsoft SCCM:

o Configuration Profiles and Compliance Policy deployment including policies that align with Essential 8 and CIS frameworks

o Application configuration and deployment

o Powershell script deployment

o Autopilot setup and troubleshooting

o Endpoint security configuration

o Design and deployment of primary and secondary SCCM sites

● Virtualisation technologies including VMWare, Citrix, AWS and Hyper-V

● Setup and troubleshooting of networking configuration and hardware including Cisco routers, switches and wireless access points

Certification

● MCSA – Office 365

● Microsoft Certified: Identity and Access Administrator Associate

● Microsoft 365 Certified: Enterprise Administrator Associate

● Microsoft 365 Certified: Administrator Expert

● Microsoft 365 Certified: Teams Administrator Associate

● Microsoft 365 Certified: Endpoint Administrator Associate

● Microsoft 365 Certified: Power Platform Fundamentals

● Microsoft 365 Certified: Power Platform Developer Associate

● Nerdio NME-200 Certified Engineer

Hobbies and Interests

  • Travel
  • Technology

Timeline

Senior Modern Workplace Consultant

TECHCLICK
01.2025 - Current

Senior Modern Workplace Consultant

LINKTECH AUSTRALIA
05.2023 - 01.2025

Senior Cloud Consultant

CUBESYS
10.2021 - 05.2023

ESS Managed Services Consultant

INSENTRA
06.2020 - 10.2021

Managed Services Transformation Consultant

BRENNAN IT
08.2018 - 12.2019

Managed Services Consultant

BRENNAN IT
12.2017 - 08.2018

Technical Systems Engineer

360 CONSULTING
12.2015 - 11.2017

Technical Analyst

ENSYST
11.2014 - 12.2015

Operations Analyst

ECHO ENTERTAINMENT GROUP
07.2014 - 11.2014

Level 1/2, Service Desk Engineer

DNS IT
11.2012 - 06.2014

DESKTOP ADMINISTRATOR

OMNICOM MEDIA GROUP
12.2009 - 11.2012

Diploma of Information Technology - Network Engineering

Ultimo TAFE

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