MARC CALONGE FABREGAT
Toowong
Summary
Economics and International Markets graduate with strong analytical skills and a detail-oriented approach. Experienced in data analysis and supporting informed decision-making, with a proactive mindset and adaptability to new challenges. Dedicated to contributing to operational efficiency and team success.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
KIS Corporate
11.2024 - 04.2025
- Efficiently managed a high volume of customer enquiries and calls, ensuring timely responses.
- Provided prompt and helpful support to customers, resolving issues and maintaining satisfaction.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
Chess coach
Gardiner Chess
01.2024 - 11.2024
- Chess coach in primary schools, high schools and colleges in Brisbane area.
- Design and implement lesson plans tailored to different skill levels and age groups.
- Developed critical thinking skills in students by emphasizing the importance of analyzing opponent''s moves and predicting possible outcomes.
- Collaborated with other coaches within the school district to share best practices and discuss emerging trends in chess education techniques.
- Provided constructive feedback to students, helping them identify areas for improvement and develop effective strategies to overcome challenges.
Factory worker
Geoffrey Thompson
07.2023 - 11.2023
- Rotated through packing stations for various types of apples and citrus, ensuring each product met quality standards before packaging.
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Assisted in training new employees, providing guidance and sharing knowledge of factory processes.
Research Assistant
COPATE
09.2022 - 11.2022
- Conducted data analysis to identify economic trends and patterns in specific areas.
- Carried out economic risk assessments in selected areas to evaluate project feasibility and mitigate potential risks.
- Analyzed complex data sets to uncover critical insights, driving direction of research projects.
- Managed research databases with utmost diligence, ensuring data integrity and security.
Administrative Assistant
CEETTAR
03.2022 - 08.2022
- Attended and represented the company in European Parliament meetings, gathering essential information to support strategic decision-making.
- Prepared detailed reports and meeting minutes to ensure team members were accurately informed and up to date on legislative developments and relevant discussion.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Internship
Tortosa City Hall
01.2020 - 07.2020
- Analysed public spending, evaluating its evolution over the years.
- Developed recommendations for implementing measures to reduce public spending without compromising essential services.
- Collected and analysed financial data to support decision-making in local government economic management.
Education
Master’s degree - International Markets
Rovira i Virgili University
07.2021
Bachelor of Economics - undefined
Rovira i Virgili University
07.2020
Skills
- Inbound customer service
- Call center experience
- Data entry
- Complaint handling
- Problem resolution
- Relationship building
- Customer relations
- Order processing
Timeline
Customer Care Representative
KIS Corporate
11.2024 - 04.2025
Chess coach
Gardiner Chess
01.2024 - 11.2024
Factory worker
Geoffrey Thompson
07.2023 - 11.2023
Research Assistant
COPATE
09.2022 - 11.2022
Administrative Assistant
CEETTAR
03.2022 - 08.2022
Internship
Tortosa City Hall
01.2020 - 07.2020
Bachelor of Economics - undefined
Rovira i Virgili University
Master’s degree - International Markets
Rovira i Virgili University
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