Summary
Overview
Work History
Education
Skills
References
Timeline
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Marc Croft

Kambah,ACT

Summary

As a hardworking bartender with 10 years’ experience at various large-scale family dining establishments, I am committed to upholding the highest standards of customer service. With success at multi-tasking and delivering prompt and friendly service to all customers, maintaining a positive attitude and great sense of humor during peak hours, highly aware of the importance of completing tasks within the relevant timeframes. My strong work ethic and easy-going nature ensures my ablility to work successfully both independently and as a team player. It also allows me to communicate effectively and therefore maintain positive working relationships with customers, contractors and staff at various levels.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Bartender

The Alby (DOMA Group)
05.2023 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.

Ultimate Production Services
01.2019
  • Setting up and packing up stages and Audio/Visual equipment for the events, Follow lighting when needed

Idepentant Contract Driver

Fastway Couriers
01.2017
  • To ensure all parcels were delviered on time and in perfect condition

Cellerman Attentant

Canberra Southern Cross Club – Yacht Club
01.2014 - 11.2014
  • Ensuring all delivieries were received, Ensuring all bars were stocked for the day ahead
  • Maintained a clean and organized cellar environment, ensuring optimal conditions for wine storage and aging.

Duty Manager and Casual Bar Staff

Harmonie German Club
01.2019 - 04.2023
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and implemented new procedures and policies to improve operational productivity.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Achieved results by working with staff to meet established targets.

Casual Staff

Knuckles Restaurant
01.2021 - 01.2021
  • Open and close of restaurant lunch and dinner, Ensure orders are put through correctly and fix any technical issues, Follow safety and sanitation policies when handling food and beverages, Describe food and drink specials to guests with enthusiasm and appeal

Casual Staff

Diplomat Hotel
01.2019 - 01.2020
  • Set up and pack down breakfast for all patrons

Duty Manager and Bartender

The Burns Club
01.2014 - 01.2019
  • Serve patrons and maintaining poker machines, Bar service in a courteous and efficient manner, Follow safety and sanitation policies when handling food and beverages, Described food and drink specials to guests with enthusiasm and appeal, Developed loyal clientele through friendly interactions, positive attitude and prompt assistance

Assistant Surveyor

Steger and Associates
01.2017 - 01.2018
  • Help the surveyors carry out daily duties, Assisting to set up equipment, Help with the placing of traffic controls

Education

GCO -

Access Recognised Training
01.2023

Cert IV in Hospitality -

01.2022

Armed Robbery Survival Skills Training -

01.2019

Responsible Service of Alcohol -

01.2017

Responsible Conduct of Gambling -

01.2017

Construction Induction - White Card -

01.2017

Asbestos Awareness -

01.2017

Implement Traffic Control Plans -

01.2017

Year 12 Certificate -

01.2013

Skills

  • Time Management
  • Multitasking Abilities
  • Critical Thinking
  • Decision-Making
  • Problem Resolution
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Organization and Time Management

References

  • Zoe Smith, Owner of UPS - Ultimate Production Services (production), 0411 566 825
  • Scarlett Yeaman, Manager at Diplomat Hotel, 0417 669 083
  • Kat Church, Venue Manager of Harmonie German Club (02) 6295 9853

Timeline

Bartender

The Alby (DOMA Group)
05.2023 - Current

Casual Staff

Knuckles Restaurant
01.2021 - 01.2021

Ultimate Production Services
01.2019

Duty Manager and Casual Bar Staff

Harmonie German Club
01.2019 - 04.2023

Casual Staff

Diplomat Hotel
01.2019 - 01.2020

Idepentant Contract Driver

Fastway Couriers
01.2017

Assistant Surveyor

Steger and Associates
01.2017 - 01.2018

Cellerman Attentant

Canberra Southern Cross Club – Yacht Club
01.2014 - 11.2014

Duty Manager and Bartender

The Burns Club
01.2014 - 01.2019

GCO -

Access Recognised Training

Cert IV in Hospitality -

Armed Robbery Survival Skills Training -

Responsible Service of Alcohol -

Responsible Conduct of Gambling -

Construction Induction - White Card -

Asbestos Awareness -

Implement Traffic Control Plans -

Year 12 Certificate -

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Marc Croft