Marc Dreyer

KEY SKILLS & STRENGTHS NSW Courts

• Security & Safety Management – Skilled in maintaining secure environments through proactive risk assessment, emergency planning, and crisis response protocols.
• Workplace Health & Safety (WHS) – Strong understanding of safety compliance, hazard identification, and incident prevention within high-pressure environments.
• Conflict Resolution & De-escalation – Experienced in managing volatile situations through professional communication and behavioural insight.
• Behavioural Awareness & Mental Health Support – Trained in recognising and responding to psychological distress, substance abuse, and behavioural crises.
• Legal & Procedural Compliance – Knowledge of criminal law processes, evidence handling, ethics, and privacy legislation.
• Report Writing & Documentation – Proficient in preparing detailed incident reports, compliance documentation, and policy submissions.
• Leadership & Training – Ten years of supervision, mentoring, and performance management across diverse correctional teams.
• Critical Incident Response – Coordinated multi-agency emergency responses and enforced occupational health and safety (OHS) standards.
• Communication Under Pressure – Proven negotiation, stakeholder liaison, and mediation ability in fast-moving, high-stress environments.
• Case Management & Rehabilitation Programs – Supported rehabilitation and behavioural change initiatives promoting reintegration and wellbeing.

• Investigated and responded to incidents of inmate misconduct, producing detailed reports aligned with legal and procedural frameworks.
• Implemented and maintained security protocols across high-risk environments, ensuring compliance with safety and operational standards.
• Applied advanced behavioural and psychological techniques to de-escalate hundreds of volatile incidents, safeguarding staff and detainees.
• Provided leadership and mentoring to officers, driving accountability, professional development, and effective team performance.
• Collaborated with healthcare, legal, and mental-health professionals to deliver rehabilitation and counselling programs.

Custodial Officer / Security & Operations

• Managed courtroom security, public safety, and the secure transfer of defendants between holding cells and courtrooms.
• Supported judicial officers and legal practitioners in maintaining order, confidentiality, and adherence to court procedures.
• Coordinated communication between correctional facilities, police, and court registry staff to ensure efficient scheduling and transport of defendants.
• Prepared and handled legal documentation, exhibits, and case files in compliance with strict procedural and privacy requirements.
• Assisted in managing high-profile proceedings with discretion, professionalism, and situational awareness.

• Founded and managed a commercial and residential cleaning company, overseeing daily operations, staffing, and client satisfaction.
• Directed a team of five employees, coordinating scheduling, training, and performance management to ensure consistent service quality.
• Supervised WHS compliance, safety procedures, and quality control across multiple job sites.
• Managed all aspects of business operations including budgeting, procurement, marketing, and customer relations.
• Implemented efficient work systems that improved productivity, reduced costs, and ensured client retention.
• Built strong long-term client relationships through reliability, professionalism, and exceptional attention to detail.
• Oversaw payroll, invoicing, and administrative processes while maintaining compliance with NSW workplace legislation.

• Parts Interpretation & Procurement – Accurately identified, sourced, and supplied mechanical and hydraulic components for forklifts and heavy equipment across multiple brands.
• Inventory & Stock Control – Managed parts catalogues, monitored stock levels, and coordinated with suppliers to ensure timely replenishment and dispatch.
• Customer & Supplier Liaison – Provided expert technical support to clients, service technicians, and external vendors to resolve parts queries efficiently.
• Technical Data Management – Utilised manufacturer databases, schematics, and software systems to cross-reference part numbers and ensure accuracy.
• Sales & Order Processing – Processed customer orders, quotes, and invoices while maintaining detailed records in compliance with company procedures.
• Product Knowledge – Developed in-depth understanding of forklift, material-handling, and mechanical systems to assist workshops and service teams.
• Operational Efficiency – Contributed to streamlined workshop operations through proactive problem-solving and coordination with logistics teams.
• Customer Service Excellence – Maintained strong relationships with clients and internal stakeholders through clear communication and reliable support.

• Parts Interpretation & Procurement – Accurately identified, sourced, and supplied mechanical and hydraulic components for forklifts and heavy equipment across multiple brands.
• Inventory & Stock Control – Managed parts catalogues, monitored stock levels, and coordinated with suppliers to ensure timely replenishment and dispatch.
• Customer & Supplier Liaison – Provided expert technical support to clients, service technicians, and external vendors to resolve parts queries efficiently.
• Technical Data Management – Utilised manufacturer databases, schematics, and software systems to cross-reference part numbers and ensure accuracy.
• Sales & Order Processing – Processed customer orders, quotes, and invoices while maintaining detailed records in compliance with company procedures.
• Product Knowledge – Developed in-depth understanding of forklift, material-handling, and mechanical systems to assist workshops and service teams.
• Operational Efficiency – Contributed to streamlined workshop operations through proactive problem-solving and coordination with logistics teams.
• Customer Service Excellence – Maintained strong relationships with clients and internal stakeholders through clear communication and reliable support.

• Operated in a high-volume, fast-paced environment while maintaining product quality and food safety standards.
• Delivered friendly, efficient customer service while processing cash and EFTPOS transactions accurately.
• Prepared and cooked menu items in line with company procedures, hygiene regulations, and quality expectations.
• Assisted with inventory rotation, restocking, and cleaning to ensure a safe and compliant workspace.
• Worked collaboratively within a diverse team to meet service targets and uphold brand standards.