Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marc Ebbinge

Sydney,NSW

Summary

Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Experience Associate

Rabobank
03.2021 - 04.2023
  • Informed customers about the banking products such as saving accounts and other light banking products and handle the customer accounts.
  • Analyse problems customers faced with inoperative debit or credit cards
  • Helped customers navigate trough the mobile banking app

Customer Experience Associate

Ziggo
09.2019 - 03.2021
  • Trouble shoot connectivity issue's with cable TV and wifi issue's.
  • Informed customers about TV and internet packages and handle the customer accounts.
  • Directed a mechanic to the situation if deemed necessary.
  • Handled complaints and solved them when possible.

Education

(Secondary) Vocational Education - Banking And Financial Support Services

De Rooi Pannen
Tilburg
12.2015

Certificate / Permit -

Financial Supervision Act
(Permits Required To Have Customer Contact)

Skills

  • Call Center Operations
  • Issue and Complaint Resolution
  • Sales and Upselling
  • Product Recommendations
  • Transaction Processing
  • Following scripts
  • Policies and Procedures Adherence
  • Phone talent
  • Understanding Customer Needs
  • Customer Service

Languages

Dutch
Native or Bilingual
English
Full Professional

Timeline

Customer Experience Associate

Rabobank
03.2021 - 04.2023

Customer Experience Associate

Ziggo
09.2019 - 03.2021

(Secondary) Vocational Education - Banking And Financial Support Services

De Rooi Pannen

Certificate / Permit -

Financial Supervision Act

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Marc Ebbinge