Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
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Marc Edmonds

Summary

Proven high performer with 20+ years of experience across Telecommunications, Oil & Gas, and Pharmaceutical sectors in technical, operations, delivery, and leadership roles. Recognised for the ability to quickly grasp complex technical concepts and translate them into business value for diverse stakeholders. A results-driven leader with consistent recognition for top performance (Optus PDR ratings averaging 1.6 across 12 years), I excel in project delivery, business improvement, and stakeholder engagement. I am passionate about knowledge sharing, coaching, and building strong cross-functional relationships, while remaining a continuous learner who thrives in evolving technical landscapes including Cloud, Automation, and AI solutions.

Overview

20
20
years of professional experience

Work History

Initiative Management, Business Improvement & Software Delivery

Optus
01.2016 - 01.2025
  • Company Overview: Network Field Operations
  • Transitioned into NFO as a System Administrator, later expanding into initiative management across Networks, OSS, and IT.
  • Delivered high-impact business and technical solutions across infra, networking, integration, and AI domains.
  • Delivered NeoSDR, HPE Cross Site Global Load Balancer, and qTrac Infrastructure & Support Transformation.
  • Led AI adoption via NOC Copilot POC and Autonomous NOC discovery workshops.
  • Managed approvals for Offsite Data Hosting in AWS Cat 1 systems, presenting security solutions up to CEO level.
  • Delivered key projects: ServiceNow reporting, RPA, API integrations (NSM, Helix, Mapblaster), OSS Cloud builds, AWS Cloud configuration.
  • Application SME for qTrac, providing roadmap guidance, business cases, and operational support.
  • Network Field Operations
  • Role Scope: Business Analysis, UX & Solution Design, End-to-end Project & Program Management, Change & Test Management (demos, training, governance), Product/Application Management (SME, enhancements, incidents), Problem Management (root cause analysis, cross-team coordination)

Service Desk Lead / Business Improvement

Optus
01.2013 - 01.2016
  • Company Overview: Enterprise Business
  • Began on a 6-month contract as Service Desk Analyst, quickly promoted to Team Leader for Integrated Client Service Desk.
  • Delivered process improvements and offshore transition initiatives while leading national service desk mergers.
  • Rolled out ServiceNow upgrades and national Knowledge Management framework.
  • Managed Bangalore offshore rollout and onshore call centre transitions.
  • Led Service Desk Consolidation and acted as National Manager for OB Contact Centres (2-week relief).
  • Enterprise Business

Procurement, Sales & Operations

Southern Cross Electrical Engineering / Hazquip
01.2011 - 01.2013
  • Progressed through technical sales and operations management roles, supporting large-scale Oil & Gas projects.
  • Acting Sales & Operations Manager – secured major clients (Senex Energy, Thiess, BP, Caltex).
  • Delivered financial reporting, ABC analysis, vendor management, and SOP creation.
  • Managed procurement, warehousing, and asset management.

Production & Operations Management

TSI / NPD Pharmaceuticals
01.2005 - 01.2011
  • Advanced from Production Dispenser into leadership roles across warehousing, logistics, purchasing, planning, and production.
  • Contributed to full-scale manufacturing offshoring to China and ERP rollout.
  • Designed and implemented new warehouse layout & site relocation.
  • Led projects in manufacturing offshoring, ERP rollout (Pronto), and redundancy transitions.
  • Held management roles across logistics, production, and scheduling.

Education

Diploma of Project Management -

Interlink Technologies

DSDM Agile Foundation to Practitioner -

PM Partners

RPA Business Analyst & Change Manager -

UiPath

Management Essentials & Situational Leadership -

Optus

Advanced Excel -

Microsoft

MS Project - Intermediate–Advanced

Hazardous Area Awareness & Installation - Gas Atmospheres

Certificate IV in Warehouse and Logistics -

Skills

  • Business improvement
  • Software delivery
  • Enterprise change
  • AI/automation integration
  • Networks
  • OSS
  • IT systems
  • Cloud (AWS)
  • Security controls
  • Integrations
  • APIs
  • Coaching
  • Mentoring
  • Influencing
  • Requirements gathering
  • UX
  • Prototyping
  • Documentation
  • Visio
  • JIRA
  • SharePoint
  • SME support
  • Roadmaps
  • Enhancements
  • Incident/problem resolution
  • Training
  • Communications
  • Demos
  • Lifecycle governance
  • UAT

Professional Development

  • Diploma of Project Management – Interlink Technologies
  • DSDM Agile Foundation to Practitioner – PM Partners
  • RPA Business Analyst & Change Manager – UiPath
  • Management Essentials & Situational Leadership – Optus
  • Advanced Excel – Microsoft
  • MS Project – Intermediate–Advanced
  • Hazardous Area Awareness & Installation (Gas Atmospheres)
  • Certificate IV in Warehouse and Logistics

Timeline

Initiative Management, Business Improvement & Software Delivery

Optus
01.2016 - 01.2025

Service Desk Lead / Business Improvement

Optus
01.2013 - 01.2016

Procurement, Sales & Operations

Southern Cross Electrical Engineering / Hazquip
01.2011 - 01.2013

Production & Operations Management

TSI / NPD Pharmaceuticals
01.2005 - 01.2011

Diploma of Project Management -

Interlink Technologies

DSDM Agile Foundation to Practitioner -

PM Partners

RPA Business Analyst & Change Manager -

UiPath

Management Essentials & Situational Leadership -

Optus

Advanced Excel -

Microsoft

MS Project - Intermediate–Advanced

Hazardous Area Awareness & Installation - Gas Atmospheres

Certificate IV in Warehouse and Logistics -

Marc Edmonds