Emma Gahan
North Beach,SA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position as an allied health assistant. Currently studying a bachelors degree in physiotherapy and currently hold a certificate IV in Allied health assistance and look forward to implementing and enhancing these skills within the allied health team.
Overview
18
18
years of professional experience
Work History
Dental Assistant
Robertson Dental Innovations
09.2016 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient whilst maintaining health and safety practices.
- Maintained clean and sterile work environments to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental surgery setting and patient safety.
- Provided chairside assistance and prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
Senior Spa Therapist
Mineral Spa
05.2006 - 09.2016
- Maximized operational efficiency through strategic scheduling of appointments, optimizing therapist availability while minimizing wait times for clients.
- Mentored junior therapists, elevating their skills and expertise in various treatment techniques.
- Continuously updated knowledge of industry trends and advancements, incorporating innovative techniques into therapy offerings.
- Increased spa revenue by expanding services offered and creating custom treatments with suppliers
- Developed custom training programs for newly hired therapists based on skill level assessments and performance evaluations.
- Delivered exceptional customer service, resulting in positive reviews and repeat visits from satisfied clients.
- Maintained accurate inventory records, effectively managing stock levels to minimize waste while meeting client demand.
- Implemented stringent hygiene protocols, maintaining safe and clean environments for clients and staff alike.
- Stocked treatment rooms with proper supplies.
- Explained benefits of skin care products to clients.
Education
Bachelor of Physiotherapy - Physiotherapy
La Trobe University
Bendigo, VIC12.2028
No Degree - Health Science
La Trobe University
Bendigo, VIC12.2021
No Degree - Allied Health Assistance
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC06.2012
Skills
Treatment room setup
Appointment Scheduling
Professionalism and Etiquette
Team Collaboration
Cross-Training Capabilities
Infection control and sanitation proficiency
First Aid Training, CPR and AED certified
Office Administration Duties including HICAPS claims
Supply Ordering and stock control
A little about me
I am a married mum of one, who loves to spend my spare time with my husband and daughter, shopping, kayaking and watching our daughter play netball and swim.
References
Dr Rav Ramos
Senior dentist at Robertson Dental Innovations
0432 449 450
Dr Ankita Kaushik
Dentist at Robertson Dental Innovations
Timeline
Dental Assistant
Robertson Dental Innovations
09.2016 - Current
Senior Spa Therapist
Mineral Spa
05.2006 - 09.2016
Bachelor of Physiotherapy - Physiotherapy
La Trobe University
No Degree - Health Science
La Trobe University
No Degree - Allied Health Assistance
Bendigo Regional Institute of TAFE
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