Marc Gane
Cronulla
Summary
My time working within the timber industry has allowed me to work in retail as well as wholesale which has given me an insight on how the industry works on all levels from importation down to the end consumer on job sites.
It has given me the skills to not only identify potential problems that may occur but offer solutions based on product and market knowledge.
I have been able to interact with Key decision makers from small business owners such as carpenters on job sites up to state and national sales managers from big companies such as Bunnings.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Onsite Timber
07.2023 - Current
- Analyzed market trends to inform product development and enhance competitive positioning.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
Account Manager
Stora Enso
10.2020 - 07.2023
- Cultivated strong client relationships, ensuring high levels of satisfaction and retention.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Bunnings vendor re-filling
Account Manager
Britton Timber
01.2020 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Internal Sales Representative/Sales Account Manager
Big River Group
07.2009 - 01.2020
- Assisted customers with product inquiries and order processing.
- Learned company products to effectively communicate features and benefits.
- Responded to customer emails, ensuring timely and professional communication.
- Maintained and grew existing business.
- Acquired new business
Skills
- Customer service
- Relationship building and management
- New business development
- Account management
- Verbal and written communication
- Client consultations
- Negotiations
Timeline
Business Development Manager
Onsite Timber
07.2023 - Current
Account Manager
Stora Enso
10.2020 - 07.2023
Account Manager
Britton Timber
01.2020 - 09.2020
Internal Sales Representative/Sales Account Manager
Big River Group
07.2009 - 01.2020
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