MARC GRAHAM
Penrith LGA,NSW
Summary
Bachelor of Business student at Macquarie University specializing in Administration ,HR, analytics, and leadership. Demonstrates strong interpersonal skills and a commitment to conflict resolution. Proven ability to thrive in both independent and team environments, consistently seeking opportunities for professional growth and skill enhancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker/Office Administrator
Aequalis Disability Services
07.2022 - Current
- Facilitated transport for community activities and appointments to enhance participation.
- Collaborated with healthcare professionals to deliver comprehensive care services.
- Monitored client progress and communicated changes to support team.
- Trained new staff on best practices for client interaction and care protocols.
- Maintained precise documentation of client interactions and service delivery logs.
- Reported incidents in compliance with company policies and procedures.
- Coordinated group programs, including fishing and bushwalking activities for engagement.
- Mentored youth and young adults to promote personal development and growth.
- Supported administrative functions within office, including employee inductions, internal management tasks, and payroll operations.
Service Cashier
IGA Erskine Park
01.2018 - 06.2022
- Demonstrated expertise in customer service and cash handling for efficient operations.
- Collaborated with team to ensure seamless store functionality and stock replenishment.
- Trained new staff on cashier procedures and effective customer service techniques.
- Resolved customer complaints with professionalism and empathy, enhancing satisfaction.
- Managed stock rotation and facing to maintain organized displays.
- Reported inventory needs to floor manager, ensuring timely restocking.
Education
Bachelor of Business - Business Administration
Macquarie University
Epping, NSW11-2025
High School -
Erskine Park High
Erskine Park, NSW12.2021
Skills
- Customer service and support
- Cash handling and stock management
- Time management and organization
- Conflict resolution and de-escalation
- Effective written communication
- Calm verbal communication
- Microsoft Word and Excel proficiency
- Community support and engagement
- Rapport building and mentoring
- Administrative support
- Documentation management
- Staff training
- Spreadsheet development
- Verbal and written communication
- Confidentiality and privacy
Hobbies and Interests
- Behavioural psychology
- Team sports (Soccer)
- Mentoring
Certification
- Working with Children's Check, 06/30/27
- First Aid Certificate
- Worker Screen Module
Accomplishments
- WAM= 72.250
Timeline
Support Worker/Office Administrator
Aequalis Disability Services
07.2022 - Current
Service Cashier
IGA Erskine Park
01.2018 - 06.2022
Bachelor of Business - Business Administration
Macquarie University
High School -
Erskine Park High
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