Marc Nichols
Brisbane,QLD
Summary
Dynamic executive leader with extensive expertise in spearheading digital transformation and strategic planning while overseeing diverse corporate services.
Overview
25
25
years of professional experience
Work History
General Manager – Corporate Services
Youturn
11.2023 - Current
- Facilitated effective functioning of multi-disciplinary team across national operations, including Digital Transformation and ICT.
- Developed Growth Strategy to expand service offerings and geographical reach.
- Directed design and execution of staff conference for 250 employees to enhance engagement and culture.
- Conducted comprehensive Brand Review to inform development and support national growth initiatives.
- Implemented enhancements to recruitment and onboarding processes to improve retention rates.
- Established Strategic IT Roadmap to address system deficiencies and boost service delivery efficiency.
- Optimized credentialing process to ensure compliance and safe service delivery to clients.
- Oversaw financial planning and budget management for turnover exceeding $60 million.
Transition Manager
Youturn
03.2023 - 11.2023
- Monitored implementation of business plan to foster organizational growth and service diversification.
- Championed Youturn’s recognition as a leading entity in Health and Community Services sectors on a national scale.
General Manager - Finance
Suncare Community Services
01.2022 - 01.2023
- As a key member of the executive team I was responsible for the leadership and delivery of the full commercial, finance and accounting functions (including Executive and Board reporting, treasury, financial accounting, management accounting, transactional services and payroll) supporting a diverse workforce delivering key services.
- My key achievements include establishing a robust Budgeting process and developing a finance business partner framework to improve financial outcomes across the business.
- Turnover $50m+, Workforce >600
Finance & Human Resources Manager
One Solution Building Services
07.2020 - 01.2022
- As a key member of the executive team I was responsible for the leadership and delivery of the full finance and accounting functions as well as the delivery of Human Resources support across a diverse workforce.
- I led the development of corporate strategy and the translation of that strategy into Operational Plans
- My role has seen me deliver foundational Finance and Human Resources systems and frameworks to prepare the business for significant growth.
- Turnover $50m+, Workforce >100
Corporate Performance Manager
TriCare Aged Care and Retirement Living
08.2019 - 02.2020
- As a key member of the executive team I was charged to drive organizational performance across the group. I provided direct leadership to a broad range of Commercial, Operational and Corporate functions including Finance, Treasury, Human Resources, Information Services, Legal, Administration, WHS, Workers Compensation and Maintenance and Procurement through a structural change and embed reporting and accountability.
- Key Achievements:
- Established reporting and governance framework to support the transition to new organisational structures
- Establish weekly progress reporting to Executive and Directors on Organisational Objective and Key Results (OKR)
- Review each division and identify and prioritise opportunity for improvements
- Present compelling Business Case to the Board recommending a cessation of operations in one market segment and, on approval, plan and execute all elements of the shutdown
- Turnover $120m+, Workforce >1,800
General Manager – Corporate Services
CPL - Choice Passion Life (Cerebral Palsy League)
01.2016 - 05.2019
- As a key member of the executive team I lead a broad range of Commercial, Operational and Corporate functions including business-wide projects, operational divisions across the state as well as a broad range of corporate functions. I provided leadership to the Townsville operations delivering Allied Health and centre-based community support. I also lead the Support Coordination and Plan Management Teams.
- I also lead a broad range of Corporate teams with a strong commercial focus on Finance and Business Analysis as well as leading the People Learning & Culture, Information Technology, Project Management Office, Quality and Risk, Fleet and Property Services functions. In addition, I held responsibility for leading the transition to the NDIS and had responsibility for managing all elements of the commercial response to this transition.
- Key Achievements:
- Operational Management of the Townsville team delivering centre based services and Allied Health services
- Implemented strategies to improve efficiency and profitability of Allied Health operations across the CPL team – including dashboard reporting and business development processes
- Review of financial and operational procedures to support the transition to the NDIS
- Lead the due diligence and integration effort for a rapid acquisition of new business ($40m, 40% growth) through fast tracked acquisition of competitor clients
- Achieved significant sales growth in sales from our Townsville site in a saturated market
- Reviewed Fundraising Operations to improve financial returns.
- Led the restructure of the Project Management Office to deliver improved outcomes
- Reduced average cost and number of Workcover claims
- Leadership of Financial Statement Preparation and Annual Audit Process delivering significant improvements in timeliness and quality across my tenure
- Implemented robust Change Management Processes with IT Division
- Delivered significant scenario planning analysis to the Board of Directors
- Planned and executed a $1m commercial fit-out project
- Responsible for the successful relocation of our Corporate Office (150 Staff)
- Turnover $120m+, Workforce >2,600
Chief Financial Officer
Verifact Group
12.2011 - 12.2015
- As a leader within this privately owned group of companies I worked closely with the CEO and Directors to drive business performance and achieve strategic goals. I influenced group performance through the provision of key business insights and developed quality relationships across all levels of the across group.
- In this role I led a team in the delivery of all finance and human resources functions across a portfolio of diverse business units. This includes bid/tender pricing, management of the employee lifecycle, cash-flow management and treasury, risk management and governance and corporate strategy.
- I also deliver quality outcomes in relation to the Group’s statutory reporting and compliance functions, project and contract accounting and reporting, financial accounting, budgeting and management accounting activities, financial analysis, credit management, asset accounting and financial systems administration.
- Key Achievements:
- Established comprehensive weekly ‘Dashboard Reporting’ to provide timely information to support decision making
- Improved Group Governance though implementation of initiatives including:
- Establish Risk Management Framework
- Implementation of Board-led Strategic Planning
- Improved quality of Board Reporting leading to informed decisions
- Significantly enhanced Management and Board reporting
- Significant improvements to Credit Management – debtors down by 43%
- Implement robust, KPI driven Budgeting Process
- Turnover $85m
General Manager - Finance
Queensland Motorways Limited
04.2006 - 11.2011
- This role provided me the opportunity to lead a team of professional accounting and finance staff with responsibility for the Group’s statutory reporting and compliance functions, project and contract accounting and reporting, financial accounting, budgeting and management accounting activities, financial analysis, credit management, asset accounting and financial systems administration.
- In this role I was required to prepare and present reports to the Board, Committees and Management on financial performance, provide high level advice to business unit managers in relation to their financial responsibilities, and contribute to the direction of the Queensland Motorways as a member of the leadership group.
- This role required me to demonstrate strong technical financial and governance skills in the establishment and oversight of financial and operational controls, as well as extensive involvement in dealing with the Audit and Risk Management and Budget Committees of the Board.
- Key Achievement:
- Financial oversight of the $2b construction of the Gateway Motorway Upgrade
- Led the transformation in systems and processes with the transition to Cashless Tolling
- Implementation of SAP Financials, HRIS and Back Office Tolling System
- Led and developed high performing team of Finance Profession
Finance Operations Manager
Conrad Treasury Casino (A Division of TABCORP)
09.2002 - 04.2006
- The responsibilities of this role included budgeting financial and KPI reporting and analysis of Gaming, Food and Beverage and Hotel Revenue drivers together with expense analysis and profitability evaluation.
- Key accountabilities include management of the Finance Operations team, monthly management reporting (Internal & External), forecast & budget preparation and analysis, preparation of presentations on behalf of the COO, Implementation of financial reporting and support systems and overall responsibility for property reporting and analysis
Management/Financial Accountant
Queensland Racing
02.2000 - 09.2002
- Duties and Responsibilities included, preparation and presentation of financial reports and Budgets to the Board, preparation of statutory financial statements, preparation of BAS & FBT for four entities, training and education of staff and industry stakeholders, liaise with clients and Race Clubs around the State, liaise with IT staff and coordinate development and maintenance of complex in-house databases, responsible for delivery of contractual Financial services to meet standards outlined in Service Level Agreements, establish and maintain the internal control environment for office procedures, controls over Point of Sale System, and management of staff
- Key Achievements:
- Supported the education of the sector with regard to GST compliance preparation
- Played a key role in the development and deployment of aCentralised Prizemoney System (to support GST compliance for the racing industry in Queensland
- Delivered on SLA with other racing codes for provision of IT and Financial servic
Education
Presenting Virtually
Presenting Virtually
United Kingdom02-2025
Certificate in Clinical Governance
Australian Institute of Clinical Governance
Melbourne, VIC01-2025
LEAD Certificate in Corporate Innovation
Stanford Graduate School of Business
Stanford01-2018
Advanced Enterprise Agreement Negotiation
Adelhelm & Associates
Melbourne, VIC01-2017
QTC Treasury Management Course
Queensland Treasury Course
Brisbane, QLD01-2015
AICD Company Directors Course
Australian Institute of Company Directors
Brisbane, QLD01-2014
Bachelor of Business
Queensland University of Technology
Brisbane, QLD01-1998
Senior Certificate
Villanova College
BrisbaneSkills
- Project management and strategic planning
- Digital transformation
- Risk assessment and management
- Business development
References
Available on Request
Affiliations
- Australian Institute of Company Directors (GAIDC)
- CPA Australia (CPA)
- Australian Institute of Human Resources (MAHRI)
- Clinical Governance Institute Australia
Training
- Presenting Virtually - Presenting Virtually
- Certificate in Clinical Governance - Australian Institute of Clinical Governance
- LEAD Certificate in Corporate Innovation - Stanford Graduate School of Business
- Company Directors Course - Australian Institute of Company Directors
- Advanced EA Negotiations - Adelhelm & Associates
- Treasury Management Course - Queensland Treasury Corporation
- Bachelor of Business - QUT, Gardens Point
- Senior Certificate - Villanova College, Coorparoo
Board and Director Experience
- Jul 2014 – Oct 2018
- Swimming Queensland
- Director and Treasurer
- Chair – Finance Sub-Committee
- Swimming Queensland, founded in 1898, is the peak body for the administration of swimming activities in Queensland. It conducts, encourages, promotes, advances, controls and administers swimming activities throughout the State via a number of distinct functions, including:
- Administering the rules of swimming
- Registering members
- Educating and developing athletes, Coaches and Technical Officials
- Administering the sport’s funding
- Representing Queensland swimming at the national level and with Government
- Conducting and coordinating swimming competition
- Formulating and implementing policies and program
- Jan 2011 – Dec 2016
- Graduate Careers Australia
- Director
- Chair – Audit and Risk Committee
- Graduate Careers Australia is the peak organisation in the provision of employment and student satisfaction information to governments, employers, universities, students and other higher education providers.
- My appointment to the Board was a decision to improve the financial literacy and governance of the organisation. I have delivered to this brief by implementing key financial controls and undertaking Board development activities to improve Director financial knowledge. The organisation is now at its most stable and financially sound position in the organisations 22 year history.
- Aug 2011 – Mar 2014
- Heart Kids Queensland
- Board Member / Treasurer
- Member Finance & Risk Committee
- Heartkids Queensland is a Brisbane based charity committed to Support, Advocacy, Awareness and Research in the area of Childhood Heart Disease.
- In my capacity as Board member and Treasurer I led a range of initiatives that have resulted in significant growth and improved financial stability of the organisation. I made a strong and positive contribution to Board deliberations on all matters.
Timeline
General Manager – Corporate Services
Youturn
11.2023 - Current
Transition Manager
Youturn
03.2023 - 11.2023
General Manager - Finance
Suncare Community Services
01.2022 - 01.2023
Finance & Human Resources Manager
One Solution Building Services
07.2020 - 01.2022
Corporate Performance Manager
TriCare Aged Care and Retirement Living
08.2019 - 02.2020
General Manager – Corporate Services
CPL - Choice Passion Life (Cerebral Palsy League)
01.2016 - 05.2019
Chief Financial Officer
Verifact Group
12.2011 - 12.2015
General Manager - Finance
Queensland Motorways Limited
04.2006 - 11.2011
Finance Operations Manager
Conrad Treasury Casino (A Division of TABCORP)
09.2002 - 04.2006
Management/Financial Accountant
Queensland Racing
02.2000 - 09.2002
Presenting Virtually
Presenting Virtually
Certificate in Clinical Governance
Australian Institute of Clinical Governance
LEAD Certificate in Corporate Innovation
Stanford Graduate School of Business
Advanced Enterprise Agreement Negotiation
Adelhelm & Associates
QTC Treasury Management Course
Queensland Treasury Course
AICD Company Directors Course
Australian Institute of Company Directors
Bachelor of Business
Queensland University of Technology
Senior Certificate
Villanova College
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