- I enjoy helping others and giving back to the community, I do this by donating plasma/platelets every fortnight at the Wollongong blood donation centre
- As I have a baking background, I enjoy baking and share these baked goods with friends and family
- I have recently begun playing the drums and I skateboard multiple times a week
- I am passionate about travel and will be going to China in November, as well as currently saving for a Canadian trip
Marc-Luc Quinton
Gwynneville,NSW
Summary
Energetic and compassionate Out of School Care Educator with a natural ability to form strong and respectful relationships with students. Possesses solid understanding of educational principles and effective classroom management techniques. Dedicated to fostering a positive learning environment and making a meaningful impact on student development.
Overview
11
11
years of professional experience
5
5
Certification
Work History
Out of School Hours Care Educator
Catholic Care
09.2022 - Current
- Built relationships and communicated with parents to provide the best learning environment for children.
- Collaborated with colleagues to develop and revise activities, enhancing the learning experience.
- Collaborated with adults and children to provide a safe and educational experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Recorded and maintained detailed, professional, confidential documents regarding child safety concerns and incidents.
Customer Service Representative
BP (Brittish Petroluem)
02.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Baker/Pastry Chef
O'Brien's HotBake Bakery
01.2014 - 01.2022
- Balanced full time work duties, as well as completing required TAFE assessments and attending workshops.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety standards to ensure a clean and safe workplace for staff and customers.
- Operated and maintained bakery equipment, including commercial ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
Education
Bachelor of Primary Education -
University of Wollongong
Wollongong, NSW11-2026
Diploma of Community Services -
Wollongong TAFE
Wollongong, NSW11-2022
Certificate 3 in Baking -
Wagga Wagga TAFE
Wagga Wagga 11-2021
Higher School Certificate -
Mount Austin High School
Wagga Wagga, NSW11-2017
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Classroom management
- Time management
- Lesson planning
- Positive reinforcement
- Conflict resolution
- Parent interaction
- Differentiated instruction
- Active listening
- Patience and empathy
Interests
Certification
Certificate 3 in Baking
Diploma of Community Services
First Aid
Working With Children Check
Child Protection
Food Handling
Timeline
Out of School Hours Care Educator
Catholic Care
09.2022 - Current
Customer Service Representative
BP (Brittish Petroluem)
02.2022 - 09.2022
Baker/Pastry Chef
O'Brien's HotBake Bakery
01.2014 - 01.2022
Bachelor of Primary Education -
University of Wollongong
Diploma of Community Services -
Wollongong TAFE
Certificate 3 in Baking -
Wagga Wagga TAFE
Higher School Certificate -
Mount Austin High School
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