Marc Roberts
Altona Meadows,VIC
Summary
Dynamic law enforcement professional with expertise in criminal investigation and evidence handling at NSW Police Force. Proven track record in enhancing operational effectiveness through stakeholder communication and risk assessment. Successfully led teams to achieve significant improvements in crime prevention strategies while fostering strong relationships and developing team capabilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Constable of Police
NSW Police Force
Wagga Wagga, NSW
05.2010 - 06.2020
- Led criminal investigations, including suspect interviews and evidence collection, ensuring crime scene integrity.
- Executed police operations and emergency management protocols effectively.
- Coordinated joint operations with multiple agencies to enhance operational effectiveness.
- Conducted fraud and cyber investigations to mitigate criminal activities.
- Completed comprehensive investigation reports and maintained detailed operational documentation.
- Liaised with internal and external stakeholders for effective communication and collaboration.
- Managed conflict resolution while providing customer and victim services efficiently.
- Applied CPTED concepts for situational, environmental, and social risk management.
Retail Store Manager
DickSmith Electronics
Sydney, NSW
08.1996 - 05.2010
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Handled cash register transactions accurately while providing excellent customer service.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Developed and maintained store policies and procedures.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Drafted detailed reports on store performance for upper management review.
- Performed regular audits to ensure compliance with company standards.
- Coordinated special events such as promotions or seasonal displays.
- Ensured all safety protocols were followed at all times by staff members.
- Recruited, trained and managed a team of 20+ employees.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Monitored employee performance and provided feedback on a regular basis.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Created marketing plans that increased revenue by 15% within 6 months.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Collaborated with marketing teams on product launches or other initiatives that could positively impact sales figures.
- Analysed market trends, monitored competitor activity, and identified customer needs to develop new products.
- Provided guidance and support to subordinates in resolving complex operational issues promptly.
- Managed day-to-day operations of the wholesale department including budgeting, forecasting, staffing and scheduling requirements.
- Coached team members on product knowledge and selling techniques to exceed sales targets.
- Maintained relationships with existing customers while prospecting for new ones.
Education
Associate Degree of Policing Practice - Law Enforcement
Charles Sturt University
Goulburn, NSW12-2010
Skills
- Law enforcement expertise
- Criminal investigation
- Evidence handling
- Emergency management
- Risk assessment
- Operational documentation
- Stakeholder communication
- Crime prevention strategies
- Policy development
- Critical thinking skills
- Team development
- Relationship management
Accomplishments
- Nominated for Police Officer of the Year award (2015 and 2017).
- Developed and implemented risk mitigation strategies with the Department of Housing when dealing with high-risk clientele
- Continued reduction in criminal activities over the course of my role through risk management and mitigation strategies.
Certification
- Victorian driver's licence
- Queensland white card (construction).
Timeline
Senior Constable of Police
NSW Police Force
05.2010 - 06.2020
Retail Store Manager
DickSmith Electronics
08.1996 - 05.2010
Associate Degree of Policing Practice - Law Enforcement
Charles Sturt University
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